Guadalupe Valley Nursing and Rehabilitation Center

x x

Jun 2026

via Google ↗

Abhorrent treatment, abusive and understaffed, and refusing to give my grandma her medication.

stacy johnson

Feb 2026

via Google ↗

am compelled to share my experience with Guadalupe Valley Nursing & Rehab Center, where my mother was admitted following knee surgery. Unfortunately, the care she received was far from satisfactory and raised several concerns regarding her health and well-being. **Decline in Physical Activity** My mother’s physical activity declined rapidly during her stay. Instead of encouraging her to use the toilet as part of her rehabilitation, she was continuously placed in adult diapers. This approach undermined her therapy, as using the toilet should have been a fundamental part of her recovery process. **Neglected Personal Care** Before her admission, I ensured that my mother had all the necessary toiletries. Shockingly, after two weeks, none of these items had been utilized. Her clothes were often dirty, which is unacceptable for any care facility. During one visit, I found her pants pulled halfway up and her shirt bunched up, with her door and curtain wide open, compromising her privacy and dignity. **Medication Mismanagement** There were serious issues regarding her medication. My mother appeared to be over-medicated, and on one occasion, I caught a nurse just before she administered the wrong medication. Dr. Flores frequently adjusted her medication, treating her as if she were a scientific experiment rather than a patient. When my mother began experiencing hallucinations as a side effect, instead of reducing the narcotics, the doctor increased them, which only exacerbated her condition. **Staff Accountability** The only staff member I felt I could trust was Keith, who seemed genuinely dedicated to the patients. Meanwhile, the facility's administrator, EJ, failed to follow through on any promises made regarding her care. Other nurses like Bonnie and Stacy showed competence, but they were not enough to redeem the overall experience. **Conclusion** Given these issues, I cannot recommend Guadalupe Valley Nursing & Rehab Center to anyone looking for quality care for their loved ones. The lack of attention to personal hygiene, medication management, and overall patient dignity is concerning. My experience leads me to advise others to seek alternative facilities for long term care or rehabilitation.

Amanda Jones the Beautiful

Sep 2025

via Google ↗

Visited this facility for the first time and was greeted by Silvia at the front desk. She is FANTASTIC! Well dressed and what a multi tasker! She’s also a CNA here and based off of my interaction with her, she has compassion on her patients ❤️

Zackary Dearing

Sep 2025

via Google ↗

They don't answer the phones besides that, it's an okay place

Jann Hayes

Aug 2025

via Google ↗

My husband had no "choice" in being placed in your facility, neither he nor I was consulted regarding his placement there. While there he was left to lay in his bed 24/7,no call lights were answered when he needed to get up to the bathroom so thusly was left laying in urine. I've been a nurse for 55yrs an just recently retired when we moved here 2 1/2 yrs ago. Once he was placed in your facility a doctor who didn't know him was thusly in charge of his care and refused to listen to me regarding taking him home where I and my adult children and grandchildren who lived in our home could care for him 100% better than he had in your facility. We saw him getting weaker everyday he was there and was afraid he'd never get out. Within 24 hrs of being home he was getting up and walking with very little assistance and could smile for the first time in a week. There were other issues while there that need mentioning. His roomate had his TV on EXTRA loud day and night. He got very little sleep the whole time he was there. The staff was made aware of the problem so they did turn it off when he fell asleep but when he would wake up during the night he'd turn it back on. The food was good at lunch but suppers were pretty bad to disgusting most days. Being post op he needed to eat, especially proteins,but was never offered protein drinks between meals. The June 25th supper was memorable as the most disgusting tray of food. It consisted of a cheese sandwich on mushy bread that wasn't toasted except for a minute portion of the bread that looked to be an attempt at toasting. There was a bowl of overcooked vegetables that you could't really tell what kind they were. My son saw it and went to Wendy's and brought him a decent meal. I can still see the satisfied look on his face. In the 6 days he was there he had no bath/shower or given soap water and towels to clean himself each day. When someone is incontinent of urine he should have been washed up and given fresh gown and linens. I found it hard to believe that in these modern times that fresh linen isn't put on each bed daily. I guess nursing care sadly isn't what it use to be. There was one staff that didn't even work on his hall happened by and when asked about his having to lay in a dirty bed she quickly came back with clean linen and fixed the bed. I think her name is Claire.