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Greek American Rehabilitation & Care Centre

220 N First Street

4.5(79 ratings)· Wheeling average: 4.4

Greek American Rehabilitation & Care Centre, photo 11 / 5

Quick Facts

Total units
188
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
188
Short-term accommodations
Private suites offered for short-term rehab residents

What Families Think

Most reviewers describe attentive, compassionate care during both short-term rehab stays and long-term residency, with several praising specific staff and communication with families. A couple of more recent reviews raise concerns about overcrowding and a decline in care quality, plus one report of a curt phone interaction.

The Good

  • Attentive, knowledgeable nursing and therapy staff
  • Care manager praised for guiding families through the process
  • Facility described as clean and well-kept
  • Residents kept clean, content, and well cared for
  • Good communication with families about resident status

The Bad

  • One report of overcrowding and declining care quality recently
  • One report of a dismissive, unhelpful phone interaction with staff

AI-generated from reviews and community data.

Greek American Rehabilitation & Care Centre is a senior living community in Wheeling, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 79 reviews.

About Greek American Rehabilitation & Care Centre

Greek American Rehabilitation & Care Centre in Wheeling, Illinois provides short-term rehabilitative care, memory care, and long-term care in a supportive environment.

The community offers private suites designed for comfort and convenience, particularly for short-term residents. Therapeutic services are tailored to individual needs and delivered in an individualized care setting.

Types of Care at Greek American Rehabilitation & Care Centre

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Greek American Rehabilitation & Care Centre

4.5overall · 79 ratings combined

4.5★ on Google (79)

xu den Olfato

Apr 2026

via Google

Good day.<br><br>I would like to raise a concern regarding a recent phone interaction with your office on April 2, 2026, at approximately 4:15 PM.<br><br>I called to inquire if I could leave a message for a social worker. However, the staff member who answered the phone declined immediately and stated, “No, we don’t do that. We are not old school—that is why we have voicemail.” The tone and manner of the response came across as dismissive and unaccommodating.<br><br>While I understand that voicemail systems are in place, my intention was to ensure that an important message would reach the appropriate person promptly. A more professional and courteous response, or an offer to assist in an alternative way, would have been greatly appreciated.<br><br>Customer service plays a vital role in communication, especially in healthcare settings. I respectfully suggest reinforcing customer service standards to ensure that all callers are treated with professionalism, empathy, and a willingness to assist.<br><br>Thank you for your attention to this matter. I hope this feedback helps improve future interactions.

xu den Olfato

Apr 2026

via Google

Good day. I would like to raise a concern regarding a recent phone interaction with your office on April 2, 2026, at approximately 4:15 PM. I called to inquire if I could leave a message for a social worker. However, the staff member who answered the phone declined immediately and stated, “No, we don’t do that. We are not old school—that is why we have voicemail.” The tone and manner of the response came across as dismissive and unaccommodating. While I understand that voicemail systems are in place, my intention was to ensure that an important message would reach the appropriate person promptly. A more professional and courteous response, or an offer to assist in an alternative way, would have been greatly appreciated. Customer service plays a vital role in communication, especially in healthcare settings. I respectfully suggest reinforcing customer service standards to ensure that all callers are treated with professionalism, empathy, and a willingness to assist. Thank you for your attention to this matter. I hope this feedback helps improve future interactions.

Vickie Lewin

Jan 2026

via Google

Things change everywhere. They have gotten overcrowded and the quality of care just isn’t the same as what the other reviewers posted in the past. It’s a shame.

Shailesh Thakkar

Jul 2025

via Google

This place is among top 15 out of about 700 nursing homes in entire state of Illinois! Whether you are looking for a short term or longer term rehabilitation, care, mental health care, etc. this ia the place! I highly recommend this place! A+

Natalie C

May 2025

via Google

My mother went to Greek American after she fractured her hip; she received excellent care and therapy services. The entire staff was wonderful and very kind and attentive.

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Government Inspection History

4 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 16, 2026Fire Safety StandardHealth Standard18 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Feb 2, 2026

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has plan of correction

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

Feb 27, 2025Fire Safety StandardHealth Standard10 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

Apr 18, 2024Fire Safety StandardHealth Standard4 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

Aug 25, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Greek American Rehabilitation & Care Centre offer?

Greek American Rehabilitation & Care Centre offers Skilled Nursing / Long Term Care.

Where is Greek American Rehabilitation & Care Centre located?

Greek American Rehabilitation & Care Centre is located at 220 N First Street in Wheeling, Illinois.

What do families say about Greek American Rehabilitation & Care Centre?

Most reviewers describe attentive, compassionate care during both short-term rehab stays and long-term residency, with several praising specific staff and communication with families. A couple of more recent reviews raise concerns about overcrowding and a decline in care quality, plus one report of a curt phone interaction.

How did Greek American Rehabilitation & Care Centre do on recent health and safety inspections?

Greek American Rehabilitation & Care Centre had 4 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Greek American Rehabilitation & Care Centre?

Submit the Request Information form on this page to connect with Greek American Rehabilitation & Care Centre and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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