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Grand Manor Nursing & Rehabilitation Center

700 White Plains Road

1.7(54 ratings)· Bronx average: 4.1

Grand Manor Nursing & Rehabilitation Center, photo 1

Quick Facts

Total units
240
Ownership
For profit, Corporation
Certified beds
240
Staff languages
Bilingual staff fluent in Spanish and Russian
Religious services
Services held for five different denominations
Building policy
Smoke-free and vape-free throughout the facility

What Families Think

Reviewers describe Grand Manor as a facility with serious cleanliness, staffing, and communication problems, with one reviewer even reporting rats and neglect leading to a parent's death. A few reviewers note a strong rehab program and good food, but the overwhelming majority describe filth, understaffing, rude administration, and unresponsive management.

The Good

  • Rehab department praised as top notch by one reviewer
  • Food described as excellent by a reviewer
  • Bilingual staff speak Spanish and Russian
  • Regular religious services across multiple denominations
  • Some aides described as caring and dedicated

The Bad

  • Multiple reports of dirty, roach-infested rooms and bathrooms
  • Several reviewers describe rude or unresponsive administrative staff
  • One report of neglect, over-medication, and rats in a resident's room
  • Calls and emails reportedly go unanswered by management
  • One reviewer cited broken call buttons and elevators needing repair

AI-generated from reviews and community data.

Grand Manor Nursing & Rehabilitation Center is a senior living community in Bronx, New York offering Skilled Nursing / Long Term Care. Families rate it 1.7 out of 5 across 54 reviews.

About Grand Manor Nursing & Rehabilitation Center

Grand Manor Nursing & Rehabilitation Center is a skilled nursing facility located in the Bronx, New York. The facility is committed to maintaining a smoke-free and vape-free environment, with smoking and vaping prohibited anywhere on the grounds or in the building.

The center's philosophy centers on preserving residents' independence, personal dignity, and quality of life. The facility offers a multitude of services designed to meet particular needs, with each room meeting specific standards. Staff members are highly skilled and bilingual, with Spanish and Russian language capabilities available.

The activities department administers a number of special functions throughout the year. The facility conducts regular religious services that include Jewish, Catholic, Protestant, Baptist, and Pentecostal denominations, accommodating the diverse spiritual needs of residents.

Types of Care at Grand Manor Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

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Reviews of Grand Manor Nursing & Rehabilitation Center

1.7overall · 54 ratings combined

1.7★ on Google (54)

Jlyn

Jun 2026

via Google

Disgustingly rude. I called on a Saturday to verify admissions and their staff manager yelled at me because I asked if there was someone else who could help trying to figure out if my father was there, she said and I quote “ if is your father you should be here taking care of him” I kindly asked that she not get frustrated as I too work in the medical field and this is not how to handle family memebers specially at a difficult time , I asked for her name and she refused to tell me her name after I told her that was not professional at all! Excusing that is the weekend no one in admissions is there but I asked for a nurse and she got hostile because idk which department . Do better I can’t imagine an emergency if your family member is here !

Yvette Miller

May 2026

via Google

This place receives 0 stars and minus stars. It is a dump!! Do not send your loved ones here!! The administration doesn’t care and so called social workers are inept, lack empathy , lack professionalism and compassion and education. Calls and emails are not returned. Place stinks and is disgusting!! Bathrooms and showers for residents are filthy . Roaches everywhere, Dirty razors, dirty towels In showers. Residents not properly tended to. No recreation for residents. They’re not frequently taken outside to patio area. Only a handful of the aides are caring. Couldn’t wait to get my mother out of this dump!!! Place should be closed down by the state forever and license revoked!!

Linda Nazario

Apr 2026

via Google

This place is dirty and their is little supervision! I am so upset. The staff removed from my good friends body lotion and perfume because they feel she has too many. This is crazy. It is her personal item. She very upset and when she ask them to return it or she was reporting it. They said no and call whoever she wanted. How is it the it’s allow to speak to people this way! No empathy at all! I had my dad there and took him out. He hated the place. They knew I was there everyday so they had no choice but keep him clean. I made a few surprise visit and caught them mistreating him. I made a report but nothing was done. I took him . He was there for rehabilitation after surgery.

Claribel

Aug 2025

via Google

They don't even deserve a one-star This nursing home is absolutely disgusting and unfit for anyone, especially those with dementia. My father suffered from neglect, over-medication, weight loss, no AC in 100-degree heat, and even rats in his room. The administrator Lorraine Gonzalez and social worker Shailene Montilla were completely unresponsive and uncaring. My father passed away a month ago, and no one has reached out to even give us there condolences and also to give us an opportunity to go pick up his items no family should ever go through this.

Jeff Klipp

Mar 2016

via Google

They try, BUT it's a run down facility that needs lots of work. I had to tell them the button at the nurses station did not work. They put people that need rehab like myself from a hip replacement with some one with mental problems. Some rooms are connected so it's 4 men to a room all four use a bathroom that's 3.5' wide by 7' long (includes a sink & toilet). More then a few nurse do not or don't care to help the correct way. More interested in going home then finishing with a patient. Their are some dedicated people who do their job and love it. I understand they are under construction and changing for the better, but it couldn't come fast enough. The food for the patients is excellent (most of the time). Since this is the only facility I've been to I have nothing to put this against. The rehab department is top notch. Good people and they really push you to get better & get out of there. I tip my hat to them. For management: Fix those elevators Last note: please, please fix the elevators

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Government Inspection History

9 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 24, 2026Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 23, 2026

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2026

  • Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2026

Dec 9, 2025Fire Safety StandardHealth ComplaintHealth Standard26 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 23, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2026

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 6, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 6, 2026

May 29, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jul 18, 2025

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

Mar 10, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

Dec 19, 2024Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 20, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 20, 2025

  • Keep all essential equipment working safely.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 20, 2025

Nov 21, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 17, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 29, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2025

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 20, 2025

  • Ensure each resident receives an accurate assessment.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 20, 2025

Jun 11, 2024Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 2, 2024

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

Aug 7, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2023

Jul 13, 2023Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2023

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Grand Manor Nursing & Rehabilitation Center offer?

Grand Manor Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Grand Manor Nursing & Rehabilitation Center located?

Grand Manor Nursing & Rehabilitation Center is located at 700 White Plains Road in Bronx, New York.

What do families say about Grand Manor Nursing & Rehabilitation Center?

Reviewers describe Grand Manor as a facility with serious cleanliness, staffing, and communication problems, with one reviewer even reporting rats and neglect leading to a parent's death. A few reviewers note a strong rehab program and good food, but the overwhelming majority describe filth, understaffing, rude administration, and unresponsive management.

How did Grand Manor Nursing & Rehabilitation Center do on recent health and safety inspections?

Grand Manor Nursing & Rehabilitation Center had 9 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Grand Manor Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Grand Manor Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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