MyLivingChoice

Grand at Twin Lakes

920 E Northwest Hwy

4.6(76 ratings)· Palatine average: 4.7

Grand at Twin Lakes, photo 11 / 6

Quick Facts

Security
24-hour concierge desk with camera monitoring
On-site amenities
Indoor pool, movie theater, and game room

What Families Think

Families and residents at Grand at Twin Lakes overwhelmingly describe a warm, well-staffed community with strong activities, dining, and amenities like an indoor pool and movie theater. A handful of reviews raise serious concerns about building infrastructure (elevators, heating, water outages), food service reliability, and one unresolved dispute over a deposit and unmet promises.

The Good

  • Staff repeatedly praised as friendly, caring, and responsive
  • Wide range of activities: bingo, happy hour, cooking classes
  • Indoor pool, movie theater, and game room on-site
  • À la carte caregiving lets families pay only for needed help
  • 24-hour concierge service with security cameras
  • Can transition from independent to assisted living in place

The Bad

  • Reports of prolonged elevator outages and days without heat or water
  • Complaints about food quality, cook turnover, and long dinner waits
  • One family reported broken promises and a withheld deposit
  • One resident felt many neighbors needed assisted/memory care, limiting socializing

AI-generated from reviews and community data.

Grand at Twin Lakes is a senior living community in Palatine, Illinois offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.6 out of 5 across 76 reviews.

About Grand at Twin Lakes

The Grand at Twin Lakes is an independent and assisted living community in Palatine, Illinois. The community offers private apartments with three meals daily, 24-hour security with concierge service, and an array of amenities including an indoor pool, movie theater, game room, and full-service bar.

Families consistently praise the physical environment, bright, spacious apartments with good natural lighting and convenient proximity to dining and activities. Residents and their families highlight the social atmosphere, noting strong friendships among residents and an active calendar of events. Staff attentiveness and responsiveness to residents' needs appear frequently in positive feedback, and meals are described as plentiful and well-received by most residents. One family noted that staff "knows their people" and resolves issues promptly.

However, some families report significant operational challenges. A few reviews cite elevator outages lasting extended periods, food quality inconsistency tied to staff turnover in the kitchen, and heating issues in apartments during winter months. One resident described waits for dinner exceeding an hour and raised concerns about maintenance responsiveness.

The Grand holds a 4.6/5 rating across 75 reviews, with most feedback positive but reflecting a mix of excellent community experiences and frustration with facility upkeep and service delivery.

Types of Care at Grand at Twin Lakes

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Outdoor Patio
  • Security
  • Swimming Pool
  • Theater Room

Activities

  • Birthday / Holiday Parties
  • Games
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Grand at Twin Lakes

4.6overall · 76 ratings combined

4.6★ on Google (76)

Cami Haley

May 2026

via Google

My parents moved to the Grand only months before my dad passed. Thus, my mom had a built in community of supportive new friends who asked how she was doing, people to share a meal with, lots of activities, including ways to be cared for and opportunities to give back.<br><br>One distinctive we noted was that none of the apartments are terribly far from the dining room and activities. Her apartment is bright, spacious and beautiful. She enjoys fruit and salad every day with her meals...and sometimes happy hour. The residents are down to earth and friendly. The staff are so kind and helpful. She is safe, happy, active -- and known and loved by the staff and other residents. She enjoys her independence but we are glad there can be more help if needed. For my dad we were able to quickly access services he needed in his last weeks.

Dave Uno

Apr 2026

via Google

I have heard many good things about The Grand at Twin Lakes, so I had to of course see it for myself. Sonija was very helpful during the tour, and provided thorough information and pricing. It is a beautiful community - especially all the activity rooms, the theatre, the dining room, the model apartments, and the amazing swimming pool! I saw happy, busy residents everywhere. Also - it's very important that The Grand now has Assisted Living, as well as Independent Living, so more seniors can get the help they need, and can age in place. I highly recommend a visit!

Kay Reissig

Aug 2025

via Google

I love this beautiful independent living community..the bright and cheerful lobby is so inviting… the amenities are fabulous and the staff tentative and so supportive!!!

shelly larson

Aug 2025

via Google

I have highly recommended The Grand at twin lakes to families . It is a wonderful atmosphere and it even has a pool .

Jill Ferguson

Aug 2025

via Google

Love the staff. Sonjia is terrific. It’s a very modern atmosphere with a lot of life. The community ranges from 55-99 years old. Pet friendly. They have a wonderful pool. I trust the staff to take care of my family member. Highly recommend it.

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Frequently Asked Questions

What types of care does Grand at Twin Lakes offer?

Grand at Twin Lakes offers Assisted Living and Independent Living.

Where is Grand at Twin Lakes located?

Grand at Twin Lakes is located at 920 E Northwest Hwy in Palatine, Illinois.

What do families say about Grand at Twin Lakes?

Families and residents at Grand at Twin Lakes overwhelmingly describe a warm, well-staffed community with strong activities, dining, and amenities like an indoor pool and movie theater. A handful of reviews raise serious concerns about building infrastructure (elevators, heating, water outages), food service reliability, and one unresolved dispute over a deposit and unmet promises.

How can families visit Grand at Twin Lakes?

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