Katie Henderson
Jul 2026
Great administrator!
Goldwater Care Peoria Heights
5533 North Galena Road
4.1(32 ratings)
1 / 5Quick Facts
- Total units
- 94
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 94
- Specialized respiratory care
- Recently opened on-site ventilator unit
- Recent occupancy trend
- Census dropped from about 70 to low 30s
- Regulatory scrutiny
- State health department investigated resident complaints
CMS Care Compare
What Families Think
Reviews for Goldwater Care Peoria Heights are sharply split: many families praise the caring, friendly staff, clean building, and successful rehab outcomes, while others describe serious neglect, slow response times, and leadership problems under recent administration changes. Several reviewers also mention communication issues, from unposted menus to an unresponsive front desk, and one review references a state health department investigation into complaints.
The Good
- Caring, friendly staff mentioned repeatedly
- Clean, well-kept building noted by many
- Family reports resident regained ability to walk
- Homey, small nursing-home feel praised
- Specific administrator (Karessa) singled out for praise
The Bad
- Multiple reports of neglect: soiled diapers, delayed help
- One detailed account of unsafe response to a medical emergency
- Reviewers cite leadership and communication breakdowns
- One report of rude, unresponsive front-desk staff
- Reported sharp census decline under new administration
AI-generated from reviews and community data.
About Goldwater Care Peoria Heights
Goldwater Care Peoria Heights is a skilled nursing and rehabilitation facility in Peoria Heights, Illinois, offering personalized care in a home-like setting that emphasizes resident independence, comfort, and well-being.
The facility provides rehabilitation services, wound therapy, and nursing care with a clinical team including doctors, nurses, physical therapists, and support staff who work together to develop individualized treatment plans. The team coordinates care across disciplines to support residents' recovery and keeps families informed throughout the healing process.
The community features inviting interior spaces with comfortable seating areas, warm fireplaces, and a salon, along with outdoor grounds offering open views and sunsets. Residents have access to enjoyable activities, social gatherings, and meals as part of their care experience.
Located in the rural countryside of Illinois, the facility is staffed with dedicated professionals committed to compassionate, personalized care. The team addresses all resident needs and requests, with a focus on ensuring comfort and happiness during rehabilitation and recovery stays.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 32 ratings combined
4.1★ on Google (32)
Lance Fisher
Jun 2026
Worst place ever.food lousy lazy agency cna I been here over 3 years and Peterson was lot better than new owner.
Donna Clark
Dec 2025
This place needs to be closed , Horrible care, no supplies, lay for hours without getting help or changed and the employees don’t really care . I’ve been on a bedpan for 2 and 1/2 hours without getting help literally with lite on . Have not had a wash rag to wash my face or oral care since I’ve been here. Have went 3 weeks without a shower.Yes Iam in my right mind and this is all truth!There is a lot more I could tell you about this place believe me . A lady was found dead in the room right next to me last week , I heard her scream for 2 hours and nobody went to her aid. They all said she had a heart attack ~~~~ I don’t believe it. So if you are even thinking about leaving a love one here , you better think again. May GOD have mercy on this place🙏
Shanon Elam
Nov 2025
Awesome place, Great Staff
Reuven Isaacs
Nov 2025
Entire Goldwater care company is truly amazing and caring. The best in the industry! I’m so happy they just opened up a ventilator unit!!
Frequently Asked Questions
What types of care does Goldwater Care Peoria Heights offer?
Goldwater Care Peoria Heights offers Skilled Nursing / Long Term Care.
Where is Goldwater Care Peoria Heights located?
Goldwater Care Peoria Heights is located at 5533 North Galena Road in Peoria Heights, Illinois.
What do families say about Goldwater Care Peoria Heights?
Reviews for Goldwater Care Peoria Heights are sharply split: many families praise the caring, friendly staff, clean building, and successful rehab outcomes, while others describe serious neglect, slow response times, and leadership problems under recent administration changes. Several reviewers also mention communication issues, from unposted menus to an unresponsive front desk, and one review references a state health department investigation into complaints.
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