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Accolade Healthcare of Peoria

5600 Glen Elm Drive

3.7(67 ratings)· Peoria average: 4.2

Accolade Healthcare of Peoria, photo 11 / 5

Quick Facts

Total units
138
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
138
Licensed capacity
Licensed for up to 138 residents
Self-pay cost noted
One reviewer paid $10,000/month self-pay

What Families Think

Reviews for Accolade Healthcare of Peoria are sharply divided: many praise the therapy department and describe staff as warm and dedicated, while a large number of others report serious neglect, persistent urine odor, unsanitary conditions, and slow response to call buttons. Several accounts describe missed medications, unaddressed wounds, and poor communication from administration during medical emergencies. The facility appears to offer strong rehab/therapy outcomes for some residents even as basic day-to-day care and cleanliness are inconsistent.

The Good

  • Physical and occupational therapy praised repeatedly
  • Many reviewers call staff caring and attentive
  • Notable rehab success stories, including regaining mobility
  • Memory care wing staff singled out for praise
  • Several residents describe food as good

The Bad

  • Multiple reports of persistent urine odor and dirty rooms
  • Several accounts of slow call-button response, 15-30+ minutes
  • Multiple reports of medication and hygiene neglect
  • Communication with families and administration described as poor by several reviewers

AI-generated from reviews and community data.

Accolade Healthcare of Peoria is a senior living community in Peoria, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 67 reviews.

About Accolade Healthcare of Peoria

Accolade Healthcare of Peoria is a skilled nursing / long term care community in Peoria, Illinois. The community is licensed for up to 138 residents.

Families rate Accolade Healthcare of Peoria 3.7 out of 5 based on 67 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Accolade Healthcare of Peoria

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Accolade Healthcare of Peoria

3.7overall · 67 ratings combined

3.7★ on Google (67)

Bradley Brown

Jul 2026

via Google

If you care anything about your love ones, you will not send them here, they overdosed my father Narcan had to be given, the place itself is filthy, the bed they had him laying on was disgustingly filthy, stained with body fluids, there was bugs on the floor in different parts of the facility, and one particular hallway you walk down it smells like nothing but urine overwhelming, I wouldn’t send an enemy to this place, they truly should not be in business, also they gave my father a defective tray that they put the food on, they claimed they didn’t have another one, this place is horrible.I.D.P.H. Shut this place down!!!

Bruce Glenn

Jun 2026

via Google

I was there visiting a few times, I never sat down because I wasn't sure that I should. Every time I came there was the smell of urine, floors in the rooms that I passed by was not clean. People's family members are there living like that. Accolade you should be ashamed.

Ashley Mcdonald

May 2026

via Google

I wouldn’t even give this place any stars, if you care for your loved ones DO NOT let them go here!! My mom was in here for all most 2 years. She passed away in sep, after her telling them for days she didn’t feel good they finally decided to take her to the hospital, nobody contacted us, and they also told the hospital she didn’t have any contacts LIE . A couple days had passed and I hadn’t heard from her and had been blowing up her phone. I was finally able to get up and go there (I was down from having knee surgery). And they wouldn’t tell me anything acted as they didn’t know who myself or my kids were, she wasn’t in her room I decided to start calling hospitals and I found out she was in icu and was unresponsive they had to revive her in the er part . I never was able to talk to anyone in charge just a cna I left many messages and called many times and when I went there at the time was told manager was in meetings and again left name and number. Needless to say she passed . When I went back to get her things stuff was stolen and missing her tablet which had pictures and things I can never get back, her wallet and so many other important things. Again when I wanted to speak to someone I got someone that wasn’t even a higher up like they claimed. They treat people like crap. You see people sitting in the hall way needing help and they do nothing. There was one great cna nurse there from the life of me I can’t think of her name that did actually care about my mom and others. So I wouldn’t give it any stars and I for sure wouldn’t send anyone I love there or anyone for that matter!

Megan Franklin

Apr 2026

via Google

Drivers are crazy - cut me off last minute, inches away from my car to get to their exit off for OSF and then laughed about it

Jay Lane

Feb 2026

via Google

Accolade in Peoria is phenomenal. They helped rehab my mom after her surgery and got her back home in no time. I highly recommend them!

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Government Inspection History

9 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2026Health Complaint2 citations
  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

Feb 19, 2026Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 16, 2026

Jan 16, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2025

Sep 6, 2024Fire Safety StandardHealth Standard12 citations
  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

May 8, 2024Health Complaint5 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

Apr 13, 2024Health Complaint1 citation
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

Oct 13, 2023Fire Safety StandardHealth Standard14 citations
  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2023

  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 6, 2023

Sep 15, 2023Health Complaint2 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2023

Sep 9, 2022Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Accolade Healthcare of Peoria offer?

Accolade Healthcare of Peoria offers Skilled Nursing / Long Term Care.

Where is Accolade Healthcare of Peoria located?

Accolade Healthcare of Peoria is located at 5600 Glen Elm Drive in Peoria, Illinois.

What do families say about Accolade Healthcare of Peoria?

Reviews for Accolade Healthcare of Peoria are sharply divided: many praise the therapy department and describe staff as warm and dedicated, while a large number of others report serious neglect, persistent urine odor, unsanitary conditions, and slow response to call buttons. Several accounts describe missed medications, unaddressed wounds, and poor communication from administration during medical emergencies. The facility appears to offer strong rehab/therapy outcomes for some residents even as basic day-to-day care and cleanliness are inconsistent.

How did Accolade Healthcare of Peoria do on recent health and safety inspections?

Accolade Healthcare of Peoria had 9 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Accolade Healthcare of Peoria?

Submit the Request Information form on this page to connect with Accolade Healthcare of Peoria and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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