Judith Miser
Dec 2025
My father went here to receive physical & occupation therapy after a stay in the hospital for a gallbladder removal. Jessica the rep for Golden Estates is an amazing sales person and knows all the right things to say to make you feel like this is the perfect place for you loved one. At first things were going smoothly. My father had been there almost 2 weeks and then he fell. They said all was well and he seemed fine. He still needed more time in order to be strong enough to come home. He was able to come home for on a day pass and that was nice. The whole time he was there he was complaining daily of UTI symptoms. We had to press the nursing staff to test his urine. They finally did and said that the WBC was too low to treat. I asked them to redo the test. They did 2 days later and said that he did in fact have a UTI. They said that he would be given an antibiotic to address the infection. We were not told what they were giving him, but trusted that he was getting it. Another week passed and he became unresponsive one evening. We thought this was due to pain meds and called the next morning. He could not form a sentence or make any sense. No one had seen him or checked on him. We called the nurses station and demanded that he be checked on. When the nurse finally went in they found that his oxygen level was extremely low and he was unresponsive. They called an ambulance and sent him to the ER. When he got to the ER they had to place a folly for the UTI, the infection was so bad that he was almost septic. He also had pneumonia. He was immediately admitted to ICU. ICU nurses said that his paperwork from the SNF had no mention at all of any antibiotics, and judging from the state of his infection he was not receiving anything at the SNF. The director from the SNF - April was in full CYA mode and called 4 days later to assure me that he did receive antibiotics. They told me that he received an antibiotic he was deathly allergic to, he never got it. He would have been in anaphylaxis shock if that were the case. They quickly came up with another excuse. LOTS of EXCUSES!!! They did not even care that they almost killed my father. If you do have a loved one here please make sure that you can check on them each and every day in person!!!! Do not take what the case manager/director is telling you at face value.
