Sharon Walker
Nov 2024
Nurses are Very nice, higher up are NOT Responsive. Very disappointed about my Moms long term care .
1 / 5CMS Care Compare
There is very limited review feedback available for The Glen at Willow Valley Communities, but the one detailed comment praises the nursing staff while raising concern about management responsiveness. The community offers a full continuum of care from personal care through memory support and short-term rehab on a single campus.
AI-generated from reviews and community data.
The Glen at Willow Valley Communities is a senior living community in Lancaster, Pennsylvania offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 4.7 out of 5 across 6 reviews.
The Glen offers a range of support services from short-term rehab due to surgery or illness, to more specialized Memory Support for Alzheimer’s and other cognitive disorders.
Willow Valley Communities fully renovated the Glen in 2019 and 2020, appointing residences, therapy rooms, and living spaces with state-of-the-art technology. From elegant common rooms, to engaging programming, to a new grab-and-go cafe, the Glen offers all the comforts of home in a comfortable, safe, and supportive environment.
Skilled, caring and licensed nursing staff provides medication administration, IV therapy and many other health and personal services. Physical, occupational, or speech therapies are also available from in-house staff, and the Vitality Center offers rehabilitation services.
Residents also enjoy the soothing luxuries of an on-site beauty salon with spa services available. A comfortable lounge area includes a large-screen television and computer access, and residents can grab a snack or cook a meal in the fully equipped country kitchen.
We are a Lifecare community that offers a full continuum of care as your needs change. Willow Valley Communities values wellness in mind, body, and spirit. Wellness is integrated into all aspects of daily life in our supportive living areas. Resources and services are designed to enhance lifelong well-being and maximize independence.
You’ll find that our flexible approach helps to ensure that you and your family will have access to the services that make the most sense for your unique needs. Additionally, with our Type-A Lifecare Contract, your monthly service fee does not increase due to the need for an enhanced level of care that you require.
Our supportive living communities provide the individualized care they deserve. Not only are our supportive living communities beautiful, but they feature state-of-the-art equipment for convenience and comfort. We view these communities as Residents’ homes, not facilities.
The four levels of supportive living care offered by Willow Valley Communities, personal care, skilled nursing care, memory care, and short-term rehabilitation, offer a variety of services, including help with daily activities, physical training, and more.
Residents who come to Willow Valley Communities’ independent living receive Lifecare coverage, which follows them to our supportive living communities, if care is needed, and does not increase monthly service fees due to the need for an enhanced level of care or support.
Living vibrantly in an amenity-rich environment.
Promoting independence while offering personalized support and assistance with the activities of daily living, as needed, 24 hours a day.
Short-term rehabilitative services for those recovering from illness or surgery, as well as long-term nursing care.
A full range of services in a secure, residential setting for those coping with the challenges of Alzheimer’s and other cognitive disorders.
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Help Me Choose4.7overall · 6 ratings combined
4.7★ on Google (6)
Sharon Walker
Nov 2024
Nurses are Very nice, higher up are NOT Responsive. Very disappointed about my Moms long term care .
3 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Glen at Willow Valley Communities offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
The Glen at Willow Valley Communities is located at 675 Willow Valley Square in Lancaster, Pennsylvania.
There is very limited review feedback available for The Glen at Willow Valley Communities, but the one detailed comment praises the nursing staff while raising concern about management responsiveness. The community offers a full continuum of care from personal care through memory support and short-term rehab on a single campus.
The Glen at Willow Valley Communities had 3 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Glen at Willow Valley Communities and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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