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The Glen at Willow Valley Communities

675 Willow Valley Square

4.7(6 ratings)· Lancaster average: 4.1

The Glen at Willow Valley Communities, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
262
Pricing model
Type-A Lifecare contract, fee doesn't rise with care
Therapy services
In-house PT, OT, and speech therapy staff

What Families Think

There is very limited review feedback available for The Glen at Willow Valley Communities, but the one detailed comment praises the nursing staff while raising concern about management responsiveness. The community offers a full continuum of care from personal care through memory support and short-term rehab on a single campus.

The Good

  • Nurses described as very nice
  • Fully renovated common areas and therapy rooms (2019–2020)
  • On-site physical, occupational, and speech therapy
  • Secure memory care setting for dementia care
  • Full continuum of care on one campus

The Bad

  • One report of unresponsive upper management regarding long-term care concerns

AI-generated from reviews and community data.

The Glen at Willow Valley Communities is a senior living community in Lancaster, Pennsylvania offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 4.7 out of 5 across 6 reviews.

About The Glen at Willow Valley Communities

The Glen: Personal and Nursing Care on the Manor Campus

The Glen offers a range of support services from short-term rehab due to surgery or illness, to more specialized Memory Support for Alzheimer’s and other cognitive disorders.

Willow Valley Communities fully renovated the Glen in 2019 and 2020, appointing residences, therapy rooms, and living spaces with state-of-the-art technology. From elegant common rooms, to engaging programming, to a new grab-and-go cafe, the Glen offers all the comforts of home in a comfortable, safe, and supportive environment.

Skilled, caring and licensed nursing staff provides medication administration, IV therapy and many other health and personal services. Physical, occupational, or speech therapies are also available from in-house staff, and the Vitality Center offers rehabilitation services.

Residents also enjoy the soothing luxuries of an on-site beauty salon with spa services available. A comfortable lounge area includes a large-screen television and computer access, and residents can grab a snack or cook a meal in the fully equipped country kitchen.

We are a Lifecare community that offers a full continuum of care as your needs change. Willow Valley Communities values wellness in mind, body, and spirit. Wellness is integrated into all aspects of daily life in our supportive living areas. Resources and services are designed to enhance lifelong well-being and maximize independence.

You’ll find that our flexible approach helps to ensure that you and your family will have access to the services that make the most sense for your unique needs. Additionally, with our Type-A Lifecare Contract, your monthly service fee does not increase due to the need for an enhanced level of care that you require.

Our supportive living communities provide the individualized care they deserve. Not only are our supportive living communities beautiful, but they feature state-of-the-art equipment for convenience and comfort. We view these communities as Residents’ homes, not facilities.

The four levels of supportive living care offered by Willow Valley Communities, personal care, skilled nursing care, memory care, and short-term rehabilitation, offer a variety of services, including help with daily activities, physical training, and more.

Residents who come to Willow Valley Communities’ independent living receive Lifecare coverage, which follows them to our supportive living communities, if care is needed, and does not increase monthly service fees due to the need for an enhanced level of care or support.

Independent Living

Living vibrantly in an amenity-rich environment.

Personal Care

Promoting independence while offering personalized support and assistance with the activities of daily living, as needed, 24 hours a day.

Nursing Care

Short-term rehabilitative services for those recovering from illness or surgery, as well as long-term nursing care.

Memory Support

A full range of services in a secure, residential setting for those coping with the challenges of Alzheimer’s and other cognitive disorders.

Types of Care at The Glen at Willow Valley Communities

Assisted LivingHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Glen at Willow Valley Communities

4.7overall · 6 ratings combined

4.7★ on Google (6)

Sharon Walker

Nov 2024

via Google

Nurses are Very nice, higher up are NOT Responsive. Very disappointed about my Moms long term care .

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Ask about availability, pricing, or a tour. Your details go only to The Glen at Willow Valley Communities, never sold or shared.

Government Inspection History

3 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth Standard3 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026

Oct 18, 2024Fire Safety StandardHealth Standard5 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024

  • Install a two-hour-resistant firewall separation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2024

Nov 17, 2023Fire Safety StandardHealth Standard3 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Glen at Willow Valley Communities offer?

The Glen at Willow Valley Communities offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is The Glen at Willow Valley Communities located?

The Glen at Willow Valley Communities is located at 675 Willow Valley Square in Lancaster, Pennsylvania.

What do families say about The Glen at Willow Valley Communities?

There is very limited review feedback available for The Glen at Willow Valley Communities, but the one detailed comment praises the nursing staff while raising concern about management responsiveness. The community offers a full continuum of care from personal care through memory support and short-term rehab on a single campus.

How did The Glen at Willow Valley Communities do on recent health and safety inspections?

The Glen at Willow Valley Communities had 3 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Glen at Willow Valley Communities?

Submit the Request Information form on this page to connect with The Glen at Willow Valley Communities and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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