Most reviewers praise Genesis Home Healthcare for compassionate, professional home health and hospice support, with several calling the staff and owner attentive and easy to reach. One reviewer, however, described significant communication problems and dissatisfaction with how a client's care contract was handled.
AI-generated from reviews and community data.
Genesis Home Healthcare is a home health and hospice provider in Southaven, Mississippi. The company serves clients who need assistance with daily living activities and end-of-life care, operating through a model where caregivers visit clients in their homes.
Families who had positive experiences consistently praise the compassion and professionalism of Genesis's caregiving staff. They describe personal care agents as committed and respectful, and note that office leadership—including the owner—is accessible and responsive to concerns. One family wrote, "They treated us like family." Multiple reviewers highlighted how the company eased their initial anxiety about bringing in outside care.
The community carries a 3.8 out of 5 Google rating based on 9 reviews. Notably, feedback is polarized: five-star reviews dominate, though one one-star review raised concerns about communication clarity and contract handling. Prospective clients and employees should weigh these contrasting accounts carefully.
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Help Me Choose3.8overall · 9 ratings combined
3.8★ on Google (9)
Ladashia Holmes
Jul 2025
I highly recommend This company for anyone who are needing help with their loved ones, They will go beyond and above to make sure the clients are taken care of . Been here 2 years as a worker I’m very pleased to apart Genesis health care
Jesse
May 2025
They do not know what they’re are doing and they can not tell you what going on with the client until you get in to there home and every time you have a problem they want you to email them you cannot talk to them over the phone or face-to-face. It’s always a email us.. Do not work for them or send you love one there they will drop your love ones from there contract for no reason Crystal and jasmine are very unprofessional .
Renee Carpenter
Oct 2022
It was hard to come to grips with the need for someone to assist my mom daily but Genesis eased our anxiety by providing quality personal care agents. The staff have been professional and very helpful; the agents are compassionate and committed. I highly recommend Genesis for your loved one's home healthcare needs.
Amanda Ragsdale
Oct 2022
Genesis is a great place to add assistance to a loved one that needs a little extra help with everyday task that they may not be able to complete on their on. The employees are very kind and helpful and the office employees along with the owner (Mrs. Krystal) are always there to take your call and help the client or employee in any way possible. I would highly recommend Genesis to anyone that is needing help with a loved one rather it be sitting with them so their not alone for long periods or need assistance with everyday task I'm not only a employee but have a family member as one of Genesis client's as well.
Samantha Wooten
Oct 2022
My grandmother was a client here and this company is amazing. Every issue we’ve had has been handled professionally and with the utmost care and respect. They treated us like family and I would recommend this place to anyone looking for care for their family and employment for themselves. Every experience has been amazing.
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