3.8(85 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Friendship Village of South Hills is a continuing care community in Upper St. Clair Township offering independent living, assisted living, and skilled nursing under one roof. Google reviewers give it a 3.7 out of 5 average across 83 reviews, though no individual review text or amenity details were provided to draw on for specifics.
AI-generated from reviews and community data.
Friendship Village of South Hills is a senior living community in Upper St Clair, Pennsylvania offering Assisted Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.8 out of 5 across 85 reviews.
Friendship Village of South Hills is a continuing care community in Upper St. Clair Township offering independent living, assisted living, and skilled nursing with long-term care. The community is Medicare and Medicaid certified with 89 beds and operates with 24-hour staff on site, including a registered nurse.
Amenities include private rooms, restaurant-style dining, housekeeping and laundry services, medication management, an emergency call system, a salon and barber, outdoor patios, and activity spaces. The community also arranges grocery shopping and errands for residents and provides dietary accommodations.
Reviewers offered mixed assessments of care quality and staffing. Some praised nursing staff as attentive and compassionate, while others reported slow response times to call buttons, inconsistent housekeeping, and concerns about food quality and hygiene standards. Communication about services and expectations appears to be an area where experiences diverged. The facility holds a 3 of 5 overall rating from CMS.
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Help Me Choose3.8overall · 85 ratings combined
3.8★ on Google (85)
A Pilgrim In Progress
Sep 2026
Mother was brought in patient into the skilled nursing. The facility staff, nurses where all 100% fantastic. I have seen many other facilities and this is the best one I've been to. God Bless the people who do these difficult jobs.
Linda M
Aug 2026
While it is too soon to review the care, wanted to give a shout out to Patty in admissions, hence the 5 stars. A friend and I visited without an appointment prior to a family member's placement. Patty took us into her office and answered all our questions with no feeling of being hurried or dismissed. Patty is definitely an asset to the facility.
Tt Tt
Jul 2026
Don’t trust Kristy or Jessica<br>Disgusting people in assisted living<br>They’re rude talk to their employees talk to them like they’re trash . That’s why they have a high turnover rate
Loree Stadler
Jun 2026
PT and OT was awesome!! Prisoners ate better looking food than these patients. The pineapple was brown, and smelled. My dad was having catheter pain, and he hit the nurses button. He waited two hours for them to see him. The only reason they did was because my sister came in and got them. They cleaned him up, and he had a bed sore. My sister cleaned him after an aid did, and there was dried feces on his bed sore. He was soiled with feces still. He was never taken out of his bed to sit in a chair. This resulted in him losing muscle mass in his legs. He went home not walking. We took him out of there, because nothing was being done to improve him. The other night he was disoriented and thought he was there again. He was scared be ause of that. The two aids that were nice were Alyssa, and Maddie. I liked Jon the nurse!
Erin Blechman
Jun 2026
Our family chose Friendship Village of South Hills because we were repeatedly assured that it offered a continuum of care and that residents could age in place as their needs changed. Unfortunately, our experience was very different from what was promised.<br><br>Our parents moved into the independent living building in 2018, and when the memory care facility opened in 2019, our father became its first resident. We believed we had found a community where he could live out the rest of his life, regardless of how his dementia progressed. The marketing materials and sales presentations emphasized that all levels of care were available and that residents would not have to leave the community as their health declined.<br><br>As our father's dementia advanced, however, Friendship Village ultimately told us they could no longer care for him and required him to leave. This was devastating for our family and completely contrary to the expectations that were created when we chose the facility. We made a major financial and emotional commitment based on the promise that he would be able to remain there throughout the progression of his disease.<br><br>The forced move was extremely difficult for him. After having to leave the community he had called home for years, he was transferred to another facility. He passed away just 90 days later in June 2025. Our family will always believe that being uprooted from familiar caregivers, surroundings, and routines during the most vulnerable stage of his illness contributed to his decline.<br><br>While the facilities themselves are attractive and well-maintained, appearances do not make up for what we feel were misleading assurances about aging in place. Families considering Friendship Village should ask very specific questions about what happens when a resident's care needs exceed the services currently available and get those answers in writing.<br><br>We feel deeply disappointed that, after trusting their promises and building our lives around their continuum-of-care model, our father was forced to leave at the time he needed stability and familiar surroundings the most.
5 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2025
Provide information about how to apply for and use Medicare and Medicaid benefits.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2025
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 4, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 6, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 23, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 29, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 29, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Friendship Village of South Hills offers Assisted Living.
Friendship Village of South Hills is located at 1290 Boyce Rd. in Upper St Clair, Pennsylvania.
Friendship Village of South Hills carries a 3.8 out of 5 rating from 85 Google reviews. Friendship Village of South Hills is a continuing care community in Upper St. Clair Township offering independent living, assisted living, and skilled nursing under one roof. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Friendship Village of South Hills had 5 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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