MyLivingChoice

Franklin Oaks Nursing And Rehabilitation Center

1704 Nc Highway 39 N

3.2(35 ratings)

Franklin Oaks Nursing And Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
166
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
166
Pet visitation
Visiting hours reportedly allow dogs
Room assignment
One report of shared rooms assigned without consultation

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Franklin Oaks describe serious, recurring concerns about resident care, cleanliness, and staff attentiveness. Multiple family members report residents left unattended for long periods, poor hygiene care, and inconsistent physician follow-up. A few reviewers note the facility can work for residents who need only minimal assistance, but most experiences described here are strongly negative.

What reviewers praise

  • Visiting hours reportedly allow pets, including dogs
  • May suit residents who can walk and need minimal assistance, per one reviewer

What reviewers flag

  • Multiple reports of residents left unattended for hours
  • Several accounts of bed sores and unsanitary conditions
  • One report of no walker or wheelchair provided despite mobility needs
  • Reviewers describe declining housekeeping and rude nursing staff attitudes

AI-generated from reviews and community data.

Franklin Oaks Nursing And Rehabilitation Center is a senior living community in Louisburg, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.2 out of 5 across 35 reviews.

About Franklin Oaks Nursing And Rehabilitation Center

Franklin Oaks Nursing and Rehabilitation Center is a skilled nursing and long-term care community in Louisburg, North Carolina, licensed for up to 166 residents. The facility is Medicare and Medicaid certified and holds a 4-star overall rating from the Centers for Medicare and Medicaid Services.

The community offers 24-hour staffing, on-site nursing, medication management, housekeeping, emergency call systems, and wheelchair-accessible rooms with private bathrooms. A registered nurse is on site.

Reviews are mixed regarding the quality of care and attention. Multiple reviewers reported concerns about staffing responsiveness and patient neglect, including instances of patients left unattended for extended periods, inadequate hygiene assistance, and pressure injuries. Some reviewers noted that the facility may be more suitable for residents with higher levels of independence. Reviewers also cited inconsistencies in housekeeping standards.

Types of Care at Franklin Oaks Nursing And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Franklin Oaks Nursing And Rehabilitation Center

3.2overall · 35 ratings combined

3.2★ on Google (35)

Carol Bryant

Feb 2026

via Google ↗

My father in law had a stage 4 bed sore. He was not turned to prevent this from happening. They just complained that he was not doing his PT like he should. He had them all over his feet and the worst one was on his butt. He talked about them putting him in the wheelchair and not checking on him for 5-6 hours later. He never had water in his room ever. Never once did anyone come to check one him when we were there.Please don't put any loved one in this this terrible place. I would rate this place a negative 10 but it will not let you

Beverly Pulley

Aug 2025

via Google ↗

Please don't send your family here! I was there less than 5 hours and my son came and got me to save my life- i cannot walk without support and no walker was provided nor a wheelchair. I was placed in a shared room without being consulted, and my roommate had been laying in her poop for 5 hours, and no one would help her. People go here to die!

ezridr1234

Jun 2025

via Google ↗

Please bear with me as I'll be leaving a lengthy detailed review of this establishment soon as I've delt with this place twice now in two years. For the interim I'll say this: if you're debating placing your loved one here consider this, if they can somewhat care for themselves (ie walk) and need minimal assistance you might be ok as this place can be somewhat convenient to you (access, hours visiting etc including dogs) but if your loved one is in bad shape and needs good medical attention; you'll fair greatly if you struggle thru locating a much better place even if you must drive much further. Please trust me on this, I'm not a ranting type of person and I'm a professional myself and have many details to offer here soon. Just beware, everyone here will tell you exactly what you want to hear, but that's the extent of their mentality and training apparently, believe me! The Dr pulled from a bucket of Drs visits once a week and will not contact you no matter how often you demand or expect them to. PS the food is all processed and horrible and so far I've seen no evidence of a customized dietary plan being handed out. Maybe it exists, but not for my dearly loved one who needs a proper diet IN A BAD WAY 3 weeks ago. Thanks for reading I'll be back.

Adirea Grossman

Mar 2025

via Google ↗

The staff is negligent and does not care for their patients. They leave patients unattended for hours. For instance, one lady, who can’t walk on her own, was left in soaked undergarments for multiple hours. The staff even went as far as to put TWO adult diapers on her and both were soaked through. She has been found by family with multiple bed sores for being left in the bed for so long. She has been found naked in her bed and cold with no way to cover up or get herself dressed. She has been left in her bed in her own feces all over her. Every time the family goes to visit her they discover something else. This place needs to do better! I would advise everyone to stay away from this horrible place.

Abc

Jan 2025

via Google ↗

This place has went down. Nurses have a rude attitude. Housekeeping has slipped drastically. There was once a housekeeper named Sharon, she was the best. You could tell she truly cared about her job, now Housekeeping just walks fast but nothing ever really gets clean.

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Government Inspection History

4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 8, 2025Health Standard3 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025

Apr 18, 2024Fire Safety StandardHealth Standard15 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

Jan 12, 2023Fire Safety StandardHealth Standard8 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Feb 14, 2023

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 2, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 2, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 2, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2023

  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

Feb 4, 2022Fire Safety Standard3 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2022

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Franklin Oaks Nursing And Rehabilitation Center offer?

Franklin Oaks Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Franklin Oaks Nursing And Rehabilitation Center located?

Franklin Oaks Nursing And Rehabilitation Center is located at 1704 Nc Highway 39 N in Louisburg, North Carolina.

What do families say about Franklin Oaks Nursing And Rehabilitation Center?

Reviews for Franklin Oaks describe serious, recurring concerns about resident care, cleanliness, and staff attentiveness. Multiple family members report residents left unattended for long periods, poor hygiene care, and inconsistent physician follow-up. A few reviewers note the facility can work for residents who need only minimal assistance, but most experiences described here are strongly negative.

How did Franklin Oaks Nursing And Rehabilitation Center do on recent health and safety inspections?

Franklin Oaks Nursing And Rehabilitation Center had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Franklin Oaks Nursing And Rehabilitation Center?

Submit the Request Information form on this page, or contact Franklin Oaks Nursing And Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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