1 / 5CMS Care Compare
Reviews of Fitchburg Healthcare are sharply divided: several families describe compassionate staff, a clean facility, and strong food quality, especially in hospice care situations, while others report serious concerns about overcrowding and unequal treatment. The 3.3 rating from 44 Google reviews reflects this split between very positive and very negative experiences.
AI-generated from reviews and community data.
Fitchburg Healthcare is a senior living community in Fitchburg, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 44 reviews.
Fitchburg Healthcare is a skilled nursing and long-term care facility in Fitchburg, Massachusetts, with a licensed capacity of 160 residents.
Family experiences at this facility are sharply divided. Some families describe deeply positive encounters, highlighting attentive caregivers, a clean and welcoming environment, and staff who keep families informed and involved in care decisions. One family noted the facility felt "homey" despite modest presentation, with staff members who are "true caregivers." Others emphasize engagement opportunities and a warm atmosphere. However, other families report serious concerns about living conditions, including very crowded room assignments with multiple residents sharing bathrooms and minimal personal space, and describe feeling that certain residents receive unequal treatment. These contrasting accounts suggest significant variability in resident experience.
Fitchburg Healthcare holds a 3.3 out of 5 rating based on 44 Google reviews, reflecting the mixed feedback families have shared.
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Help Me Choose3.3overall · 44 ratings combined
3.3★ on Google (44)
Yajaira Fuentes
Jun 2026
If I could give this place no stars I would! Its the most inhumane place to have a family member unless you can pay out of pocket in full! The staff is awful, the policies are awful and the way they treat certain patients is even worse. Keep researching before putting a loved in here!
Donna Evans (DonnaEvans)
May 2026
DO NOT I repeat DO NOT place your loved one here. Save your time and money. I just arrived and have been treated like a piece of dirt already. They triple up and have up to 8 people sharing one bathroom. I got shoved in a cubby hole next to an old woman who's bed is right up against mine. Can you imagine only being able to use oneside of your bed? I never heard of such a thing. How is that not against the law? Can't take shower it's broke. The only thing saving this place is they do have good food. I will say their menu is really really excellent. I wanted to like it here. Seems like a nice clean place. Go to Westford House for better care. This place looks like it was built during world war two.
cassidy salvatore
Sep 2025
This community sets the standard for exceptional care. The staff and administration are dedicated, compassionate, and truly committed to the well-being of every resident. There are always opportunities for residents to stay engaged and connected, which adds so much to the overall quality of life here. Most importantly, it feels warm and welcoming — truly a place where residents and families can feel at home. The facility is kept clean and is updated frequently. If you are looking for somewhere for your loved one, this is the place.
christos kourkoulos
Jan 2025
My grandmother received exceptional care at Fitchburg healthcare. The staff were kind, attentive, and truly compassionate, always making sure she was comfortable and safe. The facility is clean and welcoming, and they kept our family informed and involved every step of the way. We’re so grateful for the care she received and highly recommend this place to anyone seeking quality care for their loved ones
Ting108
Apr 2024
My father recently passed away while in hospice care in this facility. I work as a CNA/companion at a hospital in Maine, spending sometimes entire an shift caring for one patient. So i think i have a good sense of the little personal and humane details that provide safety and comfort. Although not presenting itself as glitzy, it was homey. Tony on 3E and others are true caregivers. The place was immaculate and had a friendly relaxed “vibe” I could tell that my dad was as comfortable as possible, in a restful environment. Like a fly on the wall i saw interactions among staff and patients that were simply heartwarming.
5 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Mar 4, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Nov 8, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 5, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Fitchburg Healthcare offers Skilled Nursing / Long Term Care.
Fitchburg Healthcare is located at 1199 John Fitch Hwy in Fitchburg, Massachusetts.
Reviews of Fitchburg Healthcare are sharply divided: several families describe compassionate staff, a clean facility, and strong food quality, especially in hospice care situations, while others report serious concerns about overcrowding and unequal treatment. The 3.3 rating from 44 Google reviews reflects this split between very positive and very negative experiences.
Fitchburg Healthcare had 5 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Fitchburg Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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