3.4(44 ratings)· Salem average: 4.1
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of First Call Home Health are mixed, with an average rating of 3.4 from 44 Google reviews. Many families and caregivers praise individual staff members for compassionate, attentive care, while others raise serious concerns about hygiene practices, billing, and inconsistent scheduling.
AI-generated from reviews and community data.
First Call Home Health is a home health agency serving Salem, Oregon offering Home Health. Families rate it 3.4 out of 5 across 44 reviews.
First Call Home Health is a Medicare-certified home health agency serving Salem, Oregon since 2003. As a nonprofit, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to clients in their homes.
Reviews are decidedly mixed. Several reviewers praised the care teams and support provided, with one noting they felt "like a team working with them." However, other families reported concerns about the quality and consistency of clinical care, communication between staff and the company office, and client interactions. The agency holds a 2.5 of 5 star rating from CMS.
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Help Me Choose3.4overall · 44 ratings combined
3.4★ on Google (44)
Norma Quintanilla
May 2026
I am very pleased with the excellent care I get from First Call home health. My caregiver goes above and beyond taking care of all I need. 💯 % on top of things. From my care to my apartment being cleaning and my laundry. I would definitely recommend them to family and friends.
Aly Donahue
Apr 2026
First Call Home Health is great. My mom is employed through them as my caregiver (I have stage IV breast cancer at 29 [2nd time being diagnosed, 1st time was when I was 24]) and it's a great fit and great company. My mother is an incredible employee and caregiver, and First Call Home Health has been a perfect fit! Highly recommend!
Sean Proper
Mar 2026
Kudos to Lisa & the team at First Call! The support they provide to our local area seniors is amazing. Locally owned & operated as well. Highly recommended!
Lisa
Feb 2026
I worked for them. One shift and it didn’t work out. I got 2 full time jobs in the meantime and put in my notice. When I came back, like I said I would, after the job was over, they wouldn’t hire me cause I didn’t stay with them. They had no hours and I couldn’t just wait. I am the sole provider…. When I spoke with the lady in the office she THEN asked me why I quit. Never had a conversation just made the call that I left and the are mad. I explained when I left for other work that’s why and so they knew. I wanted to work for them cause they have scripture in their advertising but that was not ok yo throw me away for getting full time work. Especially cause I came back to them asap!
Sielu
Jan 2026
The owners are a mother and son who claim to be Christian yet charge clients thousands of dollars prior to providing services. They harass bedbound clients on Medicaid that if they "complain" about anything they will drop their services. I witnessed several nurses arrive to clients homes and not wash their hands before performing catheter insertions and wound care. They do not care about clients. They care about money. They will expose your family to potential disease and infection by ignoring hand washing procedures. The owners were made aware of these violations to human health and didn't care. Do not trust your loved ones to this company's "care"
First Call Home Health is a Medicare-certified home health agency (certified since 2003). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
329 completed patient surveys, 21% response rate.
Hospital outcomes
How patients did
Service area
First Call Home Health reports serving 54 ZIP codes, including Salem, Corvallis, Albany, Amity, Aumsville, Aurora, Canby, Carlton, Dallas, Dayton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 387147. National figures are the average across all certified agencies.
First Call Home Health offers Home Health.
First Call Home Health has not published its pricing. For context, communities in Salem that publish rates start around $5,198 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
First Call Home Health is located at 2608 Cascadia Industrial St SE in Salem, Oregon.
First Call Home Health carries a 3.4 out of 5 rating from 44 Google reviews. Many families and caregivers praise individual staff members for compassionate, attentive care, while others raise serious concerns about hygiene practices, billing, and inconsistent scheduling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. First Call Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact First Call Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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