Patty graham
Jun 2026
I’m a client of family resource and have been since it was Helping Hands that I loved and every since they have taken over the company has been downhill at times they would send me 5 different people for a 6 day week and I never had the same caregiver I finally filled a complaint with them about 2 years ago from my doctor that because of my disability I needed constant caregivers and it took them a couple of months to find me one if my caregiver calls out sick I very rarely get a fill in and now she was out sick for 4 days and then on vacation they now have an Ai doing their job and I have called 12 times to find out what is going on and Ai has called me back 8-10 times saying that they are working on it each time I told Ai that because I had multiple things to work on I needed to talk to a human twice I was put on hold and sat on hold 10 minutes being told that I was the next in line only to be sent to leave a message after me trying to get a hold of family resource for 5 work days I finally got a call back from a human only to find out that nor only they’ve known for over 2 weeks that she was going to be gone but they still haven’t covered the shift I am supposed have 31.5 hours of caregiver a week and last week I only had 21 hours of coverage and this week they only have me covered for 18 hours I’m filing charges at the state level for clients not being able to contact them an Ai system that the information isn’t going to people and neglect for not supplying the caregiver they were contracted with the state to provide so if I could give them a-10 I would DO NOT USE THEM
