3.9(16 ratings)· Brooklyn average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Family Home Care Services of Brooklyn & Queens offers at-home care with Medicaid support, and reviews are mixed, ranging from long-term satisfaction to serious complaints about staff training and communication. Some families have stayed with the agency for many years and praise the team's professionalism, while others report significant frustration with aide quality and office responsiveness.
AI-generated from reviews and community data.
Family Home Care Services of Brooklyn & Queens, Inc. is a home care agency serving Brooklyn, New York offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.9 out of 5 across 16 reviews.
Family Home Care Services of Brooklyn & Queens, Inc. is an at-home care agency serving clients in Brooklyn and Queens, New York.
Reviews are mixed. Some reviewers report long-standing satisfaction with the agency's professionalism and responsiveness to client needs. Others cite persistent problems with communication, staff training and supervision, and management efficiency. One reviewer wrote, "inconsistent communication and zero training or accountability." Concerns about reaching the agency by phone and the experience level of care aides appear across multiple reviews.
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Help Me Choose3.9overall · 16 ratings combined
3.9★ on Google (16)
maria x (maringenue)
Feb 2025
It’s been an absolute pleasure working with this agency! The team is not only professional and knowledgeable but also incredibly easy to work with. They truly listen, understand our needs, and go above and beyond to deliver great results.
yinks b
Jul 2022
this agency is a horror. If i could give it zero stars i would. I have never seen such inexperienced health aides. inconsistent communication and zero training or accountability. I am shocked by how inept the aides are. I am shocked. the aides require better supervision and training
irene irizarry
Feb 2020
One never answers the phone it’s really bad
Carmela Saladino
Nov 2019
I’m live been with family home care services for 15 years very liked agency.
Kwame Whittaker
Apr 2019
I realize that finding good help is difficult for any business but when you factor in inefficient management then things can reall get out of hand. The primary problem with this company is COMMUNICATION with client families as well as workers. In addition the accuracy of their information leaves a lot to be desired. Their payroll system also seems to be problematic which leads to dissatisfied workers which then transfers to bad service towards patients. The entire system needs an overhaul!! It can be exasperating dealing with this company and their needs to be accountability because they are dealing with the lives of senior citizens. Maybe a yearly licence review needs to be done. I finally had to let them go.
Family Home Care Services of Brooklyn & Queens, Inc. offers At-Home Care.
Family Home Care Services of Brooklyn & Queens, Inc. is located at 84 14th St #3a in Brooklyn, New York.
Family Home Care Services of Brooklyn & Queens, Inc. carries a 3.9 out of 5 rating from 16 Google reviews. Family Home Care Services of Brooklyn & Queens offers at-home care with Medicaid support, and reviews are mixed, ranging from long-term satisfaction to serious complaints about staff training and communication. Some families have stayed with the agency for many years and praise the team's professionalism, while others report significant frustration with aide quality and office responsiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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