3.9(44 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Recent reviewers describe a facility undergoing new management and renovations, with improved communication and a caring rehab team. However, at least one serious complaint describes bed sores, poor oxygen care, and neglect, so experiences appear to vary widely.
AI-generated from reviews and community data.
Fair City Health And Rehab is a senior living community in Franklinton, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 44 reviews.
Fair City Health and Rehab is a skilled nursing and long-term care community in Franklinton, Louisiana, licensed for up to 121 residents. All beds are certified for Medicare and Medicaid. The facility offers 24-hour staffing with on-site nurses, private rooms with private bathrooms, wheelchair accessibility, medication management, an emergency call system, housekeeping and laundry services, dietary accommodations, cable or satellite television, a restaurant-style dining room, and social activities in gathering spaces.
Reviews of Fair City Health and Rehab are mixed. Some reviewers praised staff responsiveness, cleanliness, and the enrollment process, with one noting that "communication is very important to me and they are doing a great job." Others described serious concerns about care quality, including reports of preventable complications and communication gaps. The facility carries a one-star CMS overall rating, though some recent visitors reported observing improvements and renovations underway.
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Help Me Choose3.9overall · 44 ratings combined
3.9★ on Google (44)
Voneisha Hollins
Jan 2026
The enrollment process at Fair City Health and Rehab was handled with patience and care. Everything was explained clearly, and the staff made the experience feel organized and stress-free. Lauren and Katie were incredibly helpful, kind, and responsive, and they truly went above and beyond to make sure everything was done right. I’m very grateful for their support and professionalism.
Kathleen Hoffman
Jan 2026
If I could give ZERO stars I would! Notice there is plenty of stock photos and not actual photographs of this disgusting place. If you hate your loved one this is the place for them! This place is NOT a rehab facility! This is where you leave someone to die! When our Dad came home he had bed sores, regressed in his progress from the hospital, and they LIED about how long and often he was on oxygen. They said “as needed” for oxygen when he was put on oxygen and left. The rehab care was throwing him in a wheelchair for 2 hours! Disgusting!
Julie Pittman
Jun 2025
This is my first experience with an inhouse Rehab and I was totally put at ease with the accomadating staff! Everyone was so willing to go out of their way to speak and to do anything needed to make this transition for my loved one easy. Everything was clean and I could tell that pride is taken in their facility. Excellent care has already been given from the administrator, nurses, aides, and cafeteria staff. I would recommend Fair City Health and Rehab Services to everyone!
Kory Rhoden
Apr 2025
Great changes at Fair City Health & Rehab including; administrative staff, facility upgrades/remodel and most importantly the overall wellbeing of the residents. A caring nursing staff, outcome driven rehabilitation team and an administrator with a passion that cannot be matched. Stop by and take a tour! No appointment needed. We would love to meet you! 🫶🏼
Rebecca Lee
Mar 2024
Heritage Manor has been changed to Fair City Health and Rehab. In the past month a lot of changes have been made for the better and I've already noticed a huge improvement. In the past week, I've received a call every day concerning my family member . Communication is very important to me and they are doing a great job. I can't wait to see the new renovations and good things to come.
8 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 30, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadWaiver has been granted
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 1, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 1, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Fair City Health And Rehab offers Skilled Nursing / Long Term Care.
Fair City Health And Rehab is located at 2000 Main Street in Franklinton, Louisiana.
Fair City Health And Rehab carries a 3.9 out of 5 rating from 44 Google reviews. Recent reviewers describe a facility undergoing new management and renovations, with improved communication and a caring rehab team. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Fair City Health And Rehab had 8 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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