Taylor Torres
Nov 2022
Wound care and nursing services were impeccable. Sherry Holmes was amazing during my post-op care.
Excellent Care Health Services Inc
400 W Lake Street, Ste 111a3(2 ratings)· Roselle average: 4.4
Own this agency? Update your listing · Marketing for operators
Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2012
- Ownership
- Privately owned agency, not part of a chain
- Therapy at home
- Physical, occupational, and speech therapy delivered in the home
- Medicare certification
- Medicare certified since 2012
- Medicare quality rating
- 3.5 out of 5 stars for patient care
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Excellent Care Health Services is a privately owned, Medicare-certified home health agency in Roselle, Illinois, rated 3.5 out of 5 stars by Medicare. The two Google reviews are sharply split: one praises wound care and nursing after surgery, while the other describes poor communication and no care delivered.
What reviewers praise
- Medicare-certified home health agency since 2012
- Offers nursing, PT, OT, and speech therapy at home
- Medical social services and home health aide visits
- One reviewer praised wound care and post-op nursing
- Medicare rates patient care 3.5 out of 5 stars
What reviewers flag
- One report of unanswered calls and weeks-long gaps in communication
- One reviewer said no care was delivered and a promised callback never came
- Only two Google reviews, with sharply conflicting experiences
- Does not cover ongoing non-medical help such as bathing, meals, companionship
AI-generated from reviews and community data.
Excellent Care Health Services Inc is a home health agency serving Roselle, Illinois offering Home Health.
About Excellent Care Health Services Inc
Excellent Care Health Services Inc is a Medicare-certified home health agency serving Roselle, IL and has been Medicare certified since 2012. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Excellent Care Health Services Inc 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Excellent Care Health Services Inc
Home Health
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Excellent Care Health Services Inc
3overall · 2 ratings combined
3★ on Google (2)
RITA Pritchett
Jan 2022
Sherry Holmes made no effort to maintain a shred of professionalism. Did not respond to repeated efforts at communication.use. There was a 10 day gap from when I first spoke with her and another 3 weeks before I spoke with her again. She was less than honest in what she delivered- which was NOTHING. Upon securing another agency, I learned that Visiting Physicians spoke with Eulla, a manager at Excellent Care on 18 Jan 22. This person related that he would call me to address my concerns with the hoped of readmitting me into their dynamic. No such call was ever made. Very disappointed!
Medicare Quality of Care
Excellent Care Health Services Inc is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency93%US 79%
- Rated their overall care 9 or 10 out of 1093%US 85%
- Care was given in a professional way72%US 89%
- The team communicated well86%US 86%
- The team discussed medicines, pain and home safety79%US 82%
2 completed patient surveys, 13% response rate.
Hospital outcomes
- Discharged to the community70%US 80%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around72%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing79%US 86%
- Patients' breathing improved89%US 85%
- Patients got better at taking medications correctly90%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations81%US 61%
Service area
Excellent Care Health Services Inc reports serving 21 ZIP codes, including Chicago, Blue Island, Dolton, Evanston, Lansing, Matteson, Robbins, Roselle. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 148316. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Excellent Care Health Services Inc offer?
Excellent Care Health Services Inc offers Home Health.
Where is Excellent Care Health Services Inc located?
Excellent Care Health Services Inc is located at 400 W Lake Street, Ste 111a in Roselle, Illinois.
What do families say about Excellent Care Health Services Inc?
Excellent Care Health Services Inc carries a 3.0 out of 5 rating from 2 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Excellent Care Health Services Inc?
Yes. Excellent Care Health Services Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Excellent Care Health Services Inc?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Excellent Care Health Services Inc?
Submit the Request Information form on this page, or contact Excellent Care Health Services Inc directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Excellent Care Health Services Inc? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Roselle.
SponsoredEden Vista Barrington
Barrington, Illinois14 mi
4.7(39)
Assisted LivingMemory Care
SponsoredEden Vista Burr Ridge
Burr Ridge, Illinois17 mi
3.9(70)
Memory CareSkilled Nursing / Long Term Care
From $4,100/moPartnerSunrise of Bloomingdale
Bloomingdale, Illinois0.8 mi
4.8(58)
Assisted LivingMemory CareRespite / Short-Term Care
From $4,700/moPartnerSunrise of Schaumburg
Schaumburg, Illinois5.8 mi
4.6(24)
Assisted LivingMemory CareRespite / Short-Term Care
From $3,100/moPartnerBrighton Gardens of Wheaton
Wheaton, Illinois9.1 mi
4.4(21)
Assisted LivingMemory CareRespite / Short-Term Care
From $4,300/moPartnerSunrise at Fountain Square
Lombard, Illinois9.5 mi
4(32)
Assisted LivingIndependent LivingMemory Care+1 more