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Excelcare at Wilmington

2801 W. 6th Street

3.5(50 ratings)· Wilmington average: 4.2

Excelcare at Wilmington, photo 11 / 4

Quick Facts

Total units
150
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
150
Regulatory record
Zero deficiencies cited in most recent annual survey

What Families Think

Reviews for Excelcare at Wilmington are sharply divided: some families praise attentive nurses and consistent communication, while others report serious neglect, including falls, unexplained bruising, and unauthorized medication use. The facility has changed ownership multiple times, which several reviewers say affected consistency of care.

The Good

  • Nurses praised for attentive, communicative care
  • Staff described as caring and accommodating
  • Recent state survey reported zero deficiencies
  • One reviewer noted clean, well-kept room

The Bad

  • One detailed report of falls, wounds, and unauthorized medication
  • Multiple reviewers cite understaffing and inexperienced caregivers
  • Complaints about food quality from more than one reviewer
  • One report of missing personal belongings and laundry

AI-generated from reviews and community data.

Excelcare at Wilmington is a senior living community in Wilmington, Delaware offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 50 reviews.

About Excelcare at Wilmington

Excelcare at Wilmington is a skilled nursing and long-term care facility in Wilmington, Delaware, licensed for 150 residents. The community serves seniors requiring ongoing medical support and extended residential care.

Family experiences at Excelcare vary widely. Some families report meaningful improvements after admission, citing attentive staff members and noticeably better conditions compared to previous placements. Others describe persistent concerns about food quality, cleanliness, and activity options. A recurring practical issue involves laundry management, with one family noting that labeled clothing regularly goes missing. Staffing changes and facility ownership transitions over the years have left some families uncertain about consistency in care standards.

The facility holds a 3.5 out of 5 Google rating based on 50 reviews, reflecting this mixed picture. Families considering Excelcare should expect to do careful observation during tours and maintain active oversight of daily care, food quality, and personal property management.

Types of Care at Excelcare at Wilmington

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Excelcare at Wilmington

3.5overall · 50 ratings combined

3.5★ on Google (50)

Juanita B

Jun 2026

via Google

At Excelcare Wilmington, compassion is at the heart of everything we do. We take great pride in the quality of care and services we provide to our residents each day. Our dedicated staff treats every resident like family, ensuring they receive personalized care, meaningful socialization, and ongoing support in a warm and welcoming environment. We believe in treating others the way we would want to be treated—with kindness, dignity, respect, and compassion. This philosophy guides our commitment to both our residents and our team members, creating a community where everyone feels valued, supported, and cared for. We are especially proud that during our most recent annual survey in May, Excelcare Wilmington received zero deficiencies. This outstanding achievement is a testament to the dedication, professionalism, and hard work of our exceptional staff and leadership team, who remain committed to providing the highest standard of care and service every day.

West Michael

Apr 2026

via Google

The care is absolutely awesome Weekend nurse the best Im thier every day My question is were does my ladies clothes They disappear thier labeled never to be seen I do her laundry not hers Some are expensive

Zah Smith

Feb 2026

via Google

This is a prison.They made a big deal when I wanted to go outside. Who wants to be trapped in a stained nursing home? That nothing to do. I'll take my chances. I cross at the park or somewhere with better food If you have to live in here long term, you're in hell, these people can try to say whatever they want. Luckily I knew my rights and they had no choice but to step aside and let me get some fresh air. Young inmature caregivers. Had, to remind a few of them that my kids are older than them. Luckily, I was only in there for like a week. I will never ever ever go to any nursing homes in Delaware. All of them suck.

Debbie Edwards

Feb 2026

via Google

My mother was a patient at Parkview…Excelcare for 5 years. Whatever name they are assigning to this facility, the care is the same….below Sub level. During the 5 years that my mother was there, this nursing home was sold 3 times to Venture Capital groups….. My mother was there when the new owners took over. I saw no positive changes. The diapers are paper thin, the food is simply not edible. Staffing is bare bone. While my mom was there, I met many wonderful aids and some nurses, that have been working there for a long time. They are so institutionalized that they look the other way to what goes on. It’s a system that you can do little about, even when you have evidence. My mother fell out of bed 4 times. One time onto her head, but they did not send her to the hospital and the fall was serious. You see they don’t want a record to be created by sending them to the hospital, so they roll the dice and hope the patient will be okay. They seriously cut both of her legs by banging her onto furniture and tried to blame her. The wounds never properly healed. She was in a wheel chair and could not walk, and hardly could move her arms. They drugged her without my permission. Her bottom was red, raw flesh, for years, and if she cried they would assess her for doing that. I could go on and on. I ended up hiring someone to go into the facility everyday and watch over my mother. It has been a number of months since my beloved mother died and will no longer be subjected to anymore harm. In my mothers honor, I plan to do whatever I can, to use my voice to address and expose facilitates like this, in an effort to effectuate changes for people who cannot speak for themselves.

Terry Johnson

Sep 2025

via Google

My brother had been in 5 nursing homes that were deplorable. The cleanliness was horrible, not being changed and uncaring staff. I had resigned myself that there wasn't a good nursing home available in Delaware. With a little luck he was transferred to Wilmington Excel Care, what a difference. His nurse Peter is great, he understands him and takes excellent care of him and keeps me informed of his care. I have never once in the 6 months he has been there felt he was uncared for. They have been accommodating in every way. His room is cleaned everyday and he is up in a chair in a social room around staff and others to have social time and eat with others. They call no matter day or night to give me important updates on his health. I am so glad how well he is doing there. Thank you to all the staff for showing there are people who care.

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Government Inspection History

4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 12, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

Mar 13, 2025Fire Safety StandardHealth Standard3 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2025

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

Mar 1, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

Mar 10, 2023Fire Safety StandardHealth Standard15 citations
  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Excelcare at Wilmington offer?

Excelcare at Wilmington offers Skilled Nursing / Long Term Care.

Where is Excelcare at Wilmington located?

Excelcare at Wilmington is located at 2801 W. 6th Street in Wilmington, Delaware.

What do families say about Excelcare at Wilmington?

Reviews for Excelcare at Wilmington are sharply divided: some families praise attentive nurses and consistent communication, while others report serious neglect, including falls, unexplained bruising, and unauthorized medication use. The facility has changed ownership multiple times, which several reviewers say affected consistency of care.

How did Excelcare at Wilmington do on recent health and safety inspections?

Excelcare at Wilmington had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Excelcare at Wilmington?

Submit the Request Information form on this page to connect with Excelcare at Wilmington and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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