Julie Hillwig
May 2026
My mother had hospice for 6 months before dying and the nurses were great and always available esp towards the end of her journey..lisa and jackie explained everything thouroghly...was a good experience
Excela Health Home Care & Hospice
501 W Otterman St3.9(16 ratings)· Greensburg average: 4.4
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1 / 6Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1969
- Included therapies
- Home health includes occupational and physical therapy
- Care model
- Care provided in patients' own homes, not a facility
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Excela Health Home Care & Hospice describe attentive, above-and-beyond nursing, physical and occupational therapy, and compassionate hospice support, especially during end-of-life care. However, several reviews point to serious lapses including unaddressed medical concerns, a controversial staff training question about client care, and a lack of follow-up communication after a client's death.
What reviewers praise
- Nurses and therapists praised as attentive and caring
- Physical and occupational therapy support highly rated
- Hospice team explained care thoroughly during difficult times
- Staff went above and beyond expectations, per reviewers
What reviewers flag
- One report of ignored infection concern preceding a death
- One report of a disturbing staff training question on client abuse
- One report of agency discontinuing care after a family disagreement
- One report of little follow-up contact after a client's death
AI-generated from reviews and community data.
Excela Health Home Care & Hospice is a home health agency serving Greensburg, Pennsylvania offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.9 out of 5 across 16 reviews.
About Excela Health Home Care & Hospice
Excela Health Home Care & Hospice is a Medicare-certified home health agency serving clients in their homes in Greensburg, Pennsylvania. Operating since 1969, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a 4.0 of 5 star rating from CMS. Reviewers report widely different experiences. Several families praised the attentiveness, professionalism, and genuine concern shown by clinical staff during rehabilitation and end-of-life care. Others reported serious concerns, including instances where family worries about potential medical complications were not documented or communicated to physicians, and gaps in bereavement support following a client's death. One reviewer wrote, "they were very attentive to my needs and abilities."
Types of Care at Excela Health Home Care & Hospice
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Excela Health Home Care & Hospice
3.9overall · 16 ratings combined
3.9★ on Google (16)
Maryann Schneider
Feb 2025
Had a great experience with Excela Home Care and Hospice. Would highly recommend.
Conscientious
Nov 2022
Excela Hospice lacked caring and simply performed basic duties with a lack of warmth. It has been a year since my daughter passed. Excela Hospice reached out to me for approximately two to three months. No one has contacted me since. I receive a mailer every few months. I would not refer anyone to this group.
Timmothy C
Nov 2022
The rehabilitation services are awesome. They were very attentive to my needs and abilities. I had two total hip replacements in 6 months. They were awesome and I highly recommend them.
Mike M
Apr 2022
The first time my mother got out of the hospital they were okay and they did their job great. But after the second time my mother was in the hospital she had to go over to Westmoreland Manor temporarily for rehab. The second time that they helped her was not so great. They did Express concern for my mother's own well-being the second time. But I did not like some of the decisions that they were going to make for her so I told the nurse that she needs to leave right now. I assumed that they were going to come back again, but they decided to quit and leave my mom without their services, which she needs extremely bad. I mean if they can't take people being upset at some of the decisions that they want to make for them, then maybe they shouldn't have this job. Do not recommend.
Medicare Quality of Care
Excela Health Home Care & Hospice is a Medicare-certified home health agency (certified since 1969). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency79%US 79%
- Rated their overall care 9 or 10 out of 1088%US 85%
- Care was given in a professional way89%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety81%US 82%
441 completed patient surveys, 29% response rate.
Hospital outcomes
- Discharged to the community92%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)12%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around92%US 83%
- Patients got better at getting in and out of bed93%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved97%US 85%
- Patients got better at taking medications correctly90%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations91%US 61%
Service area
Excela Health Home Care & Hospice reports serving 70 ZIP codes, including Acme, Adamsburg, Alverton, Armbrust, Arona, Blairsville, Bovard, Bradenville, Claridge, Connellsville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 397090. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Excela Health Home Care & Hospice offer?
Excela Health Home Care & Hospice offers Home Health.
Where is Excela Health Home Care & Hospice located?
Excela Health Home Care & Hospice is located at 501 W Otterman St in Greensburg, Pennsylvania.
What do families say about Excela Health Home Care & Hospice?
Excela Health Home Care & Hospice carries a 3.9 out of 5 rating from 16 Google reviews. Reviewers of Excela Health Home Care & Hospice describe attentive, above-and-beyond nursing, physical and occupational therapy, and compassionate hospice support, especially during end-of-life care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Excela Health Home Care & Hospice?
Yes. Excela Health Home Care & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Excela Health Home Care & Hospice?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Excela Health Home Care & Hospice?
Submit the Request Information form on this page, or contact Excela Health Home Care & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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