Darren Barrett
Jun 2024
We moved our mother into Estancia with promises that they were different and she would be given the support that she lacked in her previous assisted home . 2 days later we were hit with their unspoken truth . They don’t provide care between 7pm &7am unless it’s an emergency .They don’t give medications at doctor given times even if your parent has Parkinson’s and is a fall risk , they prefer the residents to do for themselves and risk there very lives . Our mother fell and broke her neck and their care giver was just getting a bag of ice as we arrived 25minutes later . No compassion , no apologies and not even a full refund as now our mother has a neck brace 24/7 the rest of her life and now needs 24/7 assistance . Just 1 wrong movement from complete paralysis . This all happened on Fathers Day and no one in management could take 2 minutes to call and help us address our issues and now our mother’s future is bleak and quality of life destroyed .









