MyLivingChoice

Elms Haven Center

12080 Bellaire Way

2.8(87 ratings)· Thornton average: 4

Part of Genesis HealthCare · 154 communities · 4.1★ average

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Elms Haven Center, photo 11 / 3

Quick Facts

Rehab Stays
Offers short-term rehabilitation in addition to long-term care
Therapy Services
On-site physical and occupational therapy team
Medicaid Support
Staff includes a dedicated Medicaid application specialist

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Elms Haven Center are sharply divided: many families describe serious neglect, lost belongings, and staffing problems, while others praise specific nurses, CNAs, and the therapy team for compassionate, attentive care. The facility's 2.8 rating reflects this split experience, with a notable share of reviewers reporting distressing incidents involving hygiene, food, and communication.

What reviewers praise

  • Nurses and CNAs praised as caring and attentive
  • Active PT/OT rehabilitation team commended by residents
  • Regular activities like bingo, crafts, and church services
  • Family communication maintained during COVID-19 lockdowns
  • Staff helped residents navigate Medicaid applications

What reviewers flag

  • Multiple reports of residents left in soiled clothing for extended periods
  • Several reviewers describe missing or lost personal belongings and laundry
  • Repeated complaints of chronic understaffing affecting care quality
  • Numerous complaints about cold, small, or low-quality food
  • Serious reports of medication errors and delayed medical attention
  • One-off but severe reports of heating/AC outages in resident rooms

AI-generated from reviews and community data.

Elms Haven Center is a senior living community in Thornton, Colorado offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.8 out of 5 across 87 reviews.

About Elms Haven Center

Elms Haven Center is a residential community in Thornton, Colorado offering independent living and skilled nursing with long-term care. The facility is operated by Genesis HealthCare and provides 24-hour staffing, on-site nursing care, medication management, private rooms, wheelchair accessibility, housekeeping, and social activities.

Reviews of Elms Haven Center are decidedly mixed. Several reviewers reported serious concerns about cleanliness, responsiveness to residents' needs, medication management, and staff communication. Others, however, described good physical therapy outcomes, attentive nursing staff, and supportive care during their stays. One reviewer wrote that "the staff and families have gotten together to make sure that residents are safe, well taken care of, given love, and attention."

The facility has received a Google rating of 2.8 out of 5 across 87 reviews. Families considering this community should carefully weigh the divergent experiences described in available feedback.

Types of Care at Elms Haven Center

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Elms Haven Center

2.8overall · 87 ratings combined

2.8★ on Google (87)

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Pamela Read

Apr 2026

via Google ↗ · Report

I obviously are about 3 weeks. I think some of the girls were fantastic. Others weren't including physical therapy. They all like to gossip. And one of the physical therapists come in and hollered at me this is not a hotel well when I need some and I had knee surgery, I was in there with antibiotics strapped to my arm. And where she got that from , I figured it's all the gossiping gossip a lot , they're helpful when you're usually there , but behind your back , it's a different story

Rupert Doñes

Feb 2025

via Google ↗ · Report

2/21/25 I called Ashlee and GG on phone earlier and they both were attentive and detailed in their experience on managing their facility. I called my Mom to meet me at Sky Lake. Today, my Mom and I met w/ Ashlee and GG. They were very professional, and supportive for my Dad's future long term care home. They spoke in great detail about their facility and services provided. Ashlee is the Admissions Director and GG is the Medicaid expert and will monitor my Dad's application. We were pleased with the various programs offered for our seniors. We appreciate Ashlee and GG and your facility!!<br>Thank you,<br>Rup

michael J blick

Sep 2024

via Google ↗ · Report

Food is horrible it many looks like dog food spend more on food service and quality for these elderly frail and less on something not as important as nutrition

James Macias

Feb 2024

via Google ↗ · Report

This review is for my father and what I witnessed while he was at this facility. The staff gets 4 stars for doing the best they could with what seemed like limited resources. The facility itself is very gloomy and no place I would recommend sending a loved one. He doesn't complain much so when he said he wasn't being fed properly, I knew he wasn't lying. The pic below is an idea of a "meal". Send your family to a different facility if possible or check on them often if this is the only option.

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MyLivingChoice is a free service that helps you find senior living. We are paid by our participating communities: if you move into a community we introduced you to, that community pays us a referral fee. You never pay us anything.

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Signed for MyLivingChoice LLC by Adam Coomes, President, October 25, 2026 at 10:06 PM CT.

Sending your request confirms that you received the notice above and signs and dates it with the name you entered. By submitting, you're okay with us and Elms Haven Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Elms Haven Center offer?

Elms Haven Center offers Independent Living and Skilled Nursing / Long Term Care.

Where is Elms Haven Center located?

Elms Haven Center is located at 12080 Bellaire Way in Thornton, Colorado.

What do families say about Elms Haven Center?

Elms Haven Center carries a 2.8 out of 5 rating from 87 Google reviews. Reviews for Elms Haven Center are sharply divided: many families describe serious neglect, lost belongings, and staffing problems, while others praise specific nurses, CNAs, and the therapy team for compassionate, attentive care. The facility's 2.8 rating reflects this split experience, with a notable share of reviewers reporting distressing incidents involving hygiene, food, and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Elms Haven Center?

Submit the Request Information form on this page, or contact Elms Haven Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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