MyLivingChoice

Elm Wood Center

290 Hanover Street

4.1(53 ratings)· Claremont average: 4.3

Part of Genesis HealthCare · 137 communities · 4.1★ average

Elm Wood Center, photo 11 / 6

Quick Facts

Total units
68
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
68
Cognitive safety feature
Alarm system for residents with cognitive deficits
Rehab specialty
Orthopedic rehab for joint replacement and amputation
Short-term care option
Respite stays available for temporary care
Therapy services
On-site PT, OT, and speech therapy daily

What Families Think

Elm Wood Center at Claremont is a skilled nursing and rehabilitation facility that has an overall Google rating of 4.1 from 52 reviews, though no detailed reviewer comments were available to describe specific experiences. The facility emphasizes person-centered care, daily therapy services, and specialized rehab programs for residents recovering from surgery or injury.

The Good

  • 24-hour nursing care with daily therapy services
  • Specialized orthopedic rehab for joint replacement and amputation
  • Restaurant-style dining with choice menus
  • Alarm system to help protect residents with cognitive deficits
  • Staff described as experienced local Claremont residents

The Bad

  • No published pricing information available
  • No detailed reviewer feedback available to assess day-to-day experience

AI-generated from reviews and community data.

Elm Wood Center is a senior living community in Claremont, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 53 reviews.

About Elm Wood Center

Elm Wood Center at Claremont is a skilled nursing facility in Claremont, New Hampshire offering long-term care and short-stay rehabilitation, including skilled nursing, palliative care, hospice care, respite stays, and medical and rehabilitative care.

The center provides 24-hour nursing care with daily therapy services including speech therapy, occupational therapy, and physical therapy. Specialized programs include orthopedic rehabilitation for joint replacement, injuries, and amputation. The facility offers restaurant-style dining with choice menus and maintains comfortable common and lounge areas for residents and families to gather.

Security features include an alarm system designed to aid residents with cognitive deficits. The care approach emphasizes person-centered care that addresses the unique needs and preferences of each individual resident, with medical leadership dedicated to creating a compassionate environment and involving families in the care process.

The clinical team includes a Medical Director board-certified in internal medicine, physician assistants, nurses with specialized experience in hospice and long-term care, and rehabilitation therapists with backgrounds in occupational therapy and other modalities. Staff at the facility include local Claremont residents with decades of combined experience in healthcare and human services.

Types of Care at Elm Wood Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Elm Wood Center

4.1overall · 53 ratings combined

4.1★ on Google (53)

Jafupser

May 2026

via Google

My experience dealing with Yo at Elm Wood Center was extremely disappointing. Her attitude toward friends and visitors of residents was rude, dismissive, and completely lacking in professionalism. Instead of showing compassion and respect in a healthcare environment, she came across as cold, impatient, and unhelpful. When families and friends are already dealing with stressful situations involving loved ones, the last thing they should face is disrespectful treatment from staff. Professionalism, communication, and empathy matter, and unfortunately none of those qualities were demonstrated during our interaction with Yo. I sincerely hope management addresses these concerns, because residents and their loved ones deserve far better treatment and respect than what was shown.

Emma Limoges

Apr 2026

via Google

Love the time singing and praying there with the precious people with my daughter and her friend!!! Staff are very helpful and welcome us for anything that brings joy to the residents!!! We love our visits and enjoy the friendships with the residents! Praise Jesus!!!

Dreygon Carnevale

Mar 2026

via Google

Clean environment, Caring Nursing Staff, Good Quality of life with activities department for the residents daily, Monthly bus trips, Amazing PT availability, Long-term and Short-term care facility

Ruth R

Feb 2026

via Google

I've visited my loved one here multiple times and noticed staff seem stressed and unsupported especially those dealing with mental health issues, who get little help or understanding. Male staff (like LNA) also appear treated unfairly with worse shifts and less consideration. When employees are undervalued, it shows in the care my family members receives. I wouldn't recommend this facility.

Phyllis Moses

Jul 2025

via Google

Very friendly, family atmosphere. Patient suggested that she did not get her desert. Did not remember getting a shower in last week. She was told Wednesdays but did not get one yesterday. Just observations recognized while listening to conversations. Otherwise. clean neat location inside. Nice place to visit.

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Government Inspection History

4 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 11, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Aug 1, 2025Fire Safety StandardHealth Standard12 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2025

  • Ensure operating rooms are properly protected and written records are maintained and available for inspection.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 12, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 10, 2025

  • Have proper medical gas storage and administration areas.

    Severity B of L: potential for minimal harm, patternCorrected Sep 12, 2025

Jun 13, 2024Fire Safety StandardHealth Standard11 citations
  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 1, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jul 19, 2024

May 2, 2023Fire Safety StandardHealth Standard17 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity B of L: potential for minimal harm, patternCorrected May 30, 2023

  • Keep all essential equipment working safely.

    Severity B of L: potential for minimal harm, patternCorrected Jul 13, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Jun 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elm Wood Center offer?

Elm Wood Center offers Skilled Nursing / Long Term Care.

Where is Elm Wood Center located?

Elm Wood Center is located at 290 Hanover Street in Claremont, New Hampshire.

What do families say about Elm Wood Center?

Elm Wood Center at Claremont is a skilled nursing and rehabilitation facility that has an overall Google rating of 4.1 from 52 reviews, though no detailed reviewer comments were available to describe specific experiences. The facility emphasizes person-centered care, daily therapy services, and specialized rehab programs for residents recovering from surgery or injury.

How did Elm Wood Center do on recent health and safety inspections?

Elm Wood Center had 4 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elm Wood Center?

Submit the Request Information form on this page to connect with Elm Wood Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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