MyLivingChoice

Elderwood At Cheektowaga

225 Bennett Road

2(37 ratings)· Cheektowaga average: 3.5

Elderwood At Cheektowaga, photo 11 / 3

Quick Facts

Total units
172
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
172
Continuum of care
On-site assisted and independent living for aging in place
Therapy services
On-site physical, occupational, and speech therapy

What Families Think

Reviews of Elderwood at Cheektowaga are overwhelmingly negative, describing understaffing, slow response to call buttons, and hygiene lapses such as unchanged diapers and persistent urine odor. A few reviewers single out the rehab therapy team for praise, and one family reported an excellent, trust-based experience with attentive nursing staff.

The Good

  • Rehab therapy team specifically praised by reviewers
  • One family reports caring, trustworthy nursing staff
  • On-site campus allows aging in place
  • Dedicated physical, occupational, and speech therapy services

The Bad

  • Multiple reports of severe daily understaffing, worse on weekends
  • Several reviewers describe call buttons going unanswered for hours
  • Reports of unchanged diapers and persistent urine odor
  • One report of rough or disrespectful handling by aides

AI-generated from reviews and community data.

Elderwood At Cheektowaga is a senior living community in Cheektowaga, New York offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 2.0 out of 5 across 37 reviews.

About Elderwood At Cheektowaga

Elderwood at Cheektowaga is a 172-bed skilled nursing and long-term care community in Cheektowaga, New York, offering round-the-clock skilled nursing care and comprehensive subacute rehabilitation services to residents throughout the metro-Buffalo region.

The community provides personalized orthopedic, cardiac, and post-surgical rehabilitation programs with physical, occupational, and speech therapy services delivered in a bright, spacious therapy suite equipped with state-of-the-art equipment. Residents with dementia benefit from the community's Seasons Memory Care program, which specializes in their care needs.

Elderwood at Cheektowaga is part of a suburban campus continuum that includes assisted living and independent living communities, allowing seniors to age in place as their care needs change. The community features a home-like atmosphere with beautifully decorated common spaces, picturesque wooded grounds with patios, gardens, and walking paths.

The community is conveniently located less than 1 mile from the New York State I-90 Thruway, 10 minutes from Buffalo/Niagara International Airport, and 30 minutes from Niagara Falls, making it easily accessible for visitors and family members.

Types of Care at Elderwood At Cheektowaga

Assisted LivingIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Elderwood At Cheektowaga

2overall · 37 ratings combined

2★ on Google (37)

John Samuels

Feb 2026

via Google

2/3/26 - NEVER SEND YOUR LOVED ONE HERE. If I could give this facility zero stars, I would. The administrator is awful! The facility has gone downhill ever since she was hired. Staff have also told me she is ripping the place off. How - no clue. Either way, it shows! This specific location is understaffed daily and especially on weekends. Bathing gets pushed out or off, call buttons go unanswered for hours, aides are rough with elderly staff (I have personally witnessed this), and the whole place is extremely outdated and dirty! Diapers go unchanged for hourrrrrrrrs and the entire floor can smell of urine due to this. I have reported them to NYS to be investigated. STAY AWAY!!!!!!!!!!!!!!!!!

Pinky's New Garage

Jan 2026

via Google

I"m sorry so many have had bad experiences, but ours has been great. Our Mom entered in September, and I am always amazed at how wonderful, caring, and friendly all the staff are. We have come to consider them more like family than anything else. They know and engage with our Mom, and take care of anything we ask of them. Someone from our family is there daily, and that might be making the difference. If you just leave your family member there, and never visit to check on them, it's easier for issues to come up. We feel blessed that we have these professionals taking care of our Mom. We trust them, because they have earned our trust. From the Business Office, to the Kitchen Staff, to the amazing Nurses and Aides, we have had ZERO issues.

Tom Petz

Jan 2026

via Google

NEVER I repeat NEVER send any relatives or anyone you take care of here. A resident I take care of was sent here for rehab before she returned home.when I went to pick her up it was insane what I saw. The staff were not only disrespectful but refused to do their job even after my resident said she was making a bowel movement in her brief they refused to change it. A warning to once again never send anyone you love to Elderwood they do not give a crap about anyone just collecting a paycheck.

taylor vitrano

Dec 2025

via Google

Absolutely horrible care. Had multiple different incidents. An aid said my grandma was a pain for hitting her button too much so she wheeled her out to the front room and left her to sit there all day. Another time an aid brought my grandma to the bathroom, left her there and never came back and she ended up falling, then claimed he never took her in the first place. I am appalled that this is how they treat the elderly.

Rhonda Caldwell

Nov 2025

via Google

I wouldn't even give this one star! This place is terrible! My family member had to go here for Therapy and that department was wonderful but, there were maybe two nursing staff members who did their job! Most residents had to wait for over an hour after hitting the call button for help to even be seen. The smell of pee hits your face as soon as you walk in. The food was horrible!! I hope someone really looks into this place because, I'm not the only one who feels this way.

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Government Inspection History

8 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 5, 2026Health Complaint3 citations
  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 3, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026

Nov 5, 2025Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2025

May 2, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Jun 18, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

Feb 8, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

Nov 21, 2023Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024

Oct 3, 2022Fire Safety StandardHealth Standard7 citations
  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2022

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2022

Nov 12, 2019Fire Safety StandardHealth Standard5 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elderwood At Cheektowaga offer?

Elderwood At Cheektowaga offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Elderwood At Cheektowaga located?

Elderwood At Cheektowaga is located at 225 Bennett Road in Cheektowaga, New York.

What do families say about Elderwood At Cheektowaga?

Reviews of Elderwood at Cheektowaga are overwhelmingly negative, describing understaffing, slow response to call buttons, and hygiene lapses such as unchanged diapers and persistent urine odor. A few reviewers single out the rehab therapy team for praise, and one family reported an excellent, trust-based experience with attentive nursing staff.

How did Elderwood At Cheektowaga do on recent health and safety inspections?

Elderwood At Cheektowaga had 8 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elderwood At Cheektowaga?

Submit the Request Information form on this page to connect with Elderwood At Cheektowaga and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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