lakeysha fields
Apr 2026
I would not recommend this agency due to lack of follow throw and efficiency with services and referrals for care. Visits are repetitive and don't exactly address patient needs or quality of care. My grandmother was discharged from Pomeraug to receive services at Elara Caring January 29th which was expected to include in home nursing services, physical therapy and an aid. The services for the aid was put in to the social worker bu the nurse at Elara Caring however in every visit we were told we were awaiting the referral. To the point in one visit my 85 year old grandmother was locked in her home and could not let the nurse in and the nurse had to attempt to climb in through the windows yet the referral was said to still be waiting and that the social worker would reach out. On the next visit we were told the social worker had said he tried to call once and couldn't reach anyone although there are 3 persons of contact on file none of which received a call or voicemail from a social worker and now this week we get a text message that ElaracCaring is closing my grandmother's case which means all services including the referral for services for the aid we've been awaiting since January is closed. Since January the only service we've received from Elara is taking my Grandmother's blood pressure once a week which she already has a monitor through her doctor's office to do so. Very disappointed with the level of care and service and lack of follow through with this agency.
