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Elara Caring

159 W Michigan Ave Ste 1

3.2(34 ratings)· Jackson average: 3.9

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Elara Caring logo
Elara Caring, photo 11 / 3

Quick Facts

Payment options
Accepts Medicaid, Veterans benefits, and private pay
Service area
Covers five Michigan counties including Jackson and Washtenaw
Organization history
Operating in Michigan since 1995

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Elara Caring's Jackson, Michigan home health and hospice services are sharply divided: many families praise specific nurses and aides for compassionate, skilled care, while a large number of others describe serious lapses in reliability, communication, and professionalism from caregivers and office staff. The 3.3-star average reflects this split between excellent individual clinicians and troubled agency-level management.

What reviewers praise

  • Compassionate hospice nurses praised by multiple families
  • Consistent LPN/RN team helps dementia patients feel secure
  • Skilled wound care nursing commended by patients
  • Chaplain and social worker support for hospice families
  • Therapy staff (PT/OT) described as kind and competent

What reviewers flag

  • Several reports of missed, late, or rescheduled visits
  • Multiple reviewers describe rude or unprofessional aides/nurses
  • Communication and office/management issues raised repeatedly
  • One report of hospice services abruptly canceled without warning

AI-generated from reviews and community data.

Elara Caring is a home care agency serving Jackson, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Medication Management and On-Site Nurse (RN). Families rate it 3.2 out of 5 across 34 reviews.

About Elara Caring

Elara Caring provides skilled home health, personal care services, palliative care, and hospice services to individuals in Jackson, Michigan and surrounding communities. The organization has been serving Michigan since 1995, delivering care in the comfort of patients' homes with a focus on recovery, rehabilitation, and health education.

The skilled home health program offers customized care for patients managing chronic illnesses such as heart failure, COPD, and diabetes, along with physical, occupational, and speech therapy to help individuals regain or maintain independence. Personal care services assist with everyday tasks including bathing, laundry, grocery shopping, and help with home safety. In-person visits are available for high-risk cardiac, pulmonary, and sepsis patients.

Palliative care is designed to support patients and families with a focus on personal goals, comfort, symptom management, and quality of life, appropriate at any age and stage of serious illness. A care team works with individuals, families, and doctors to match treatment choices to care goals, with services overseen by social workers and chaplains who coordinate care and provide spiritual support.

Hospice care offers individualized, compassionate support for patients with late-stage illnesses including advanced heart failure and pulmonary disease, along with emotional, spiritual, and practical support for families and caregivers navigating end-of-life journeys. The organization emphasizes symptom management addressing pain, constipation, and shortness of breath.

Elara Caring serves multiple counties across Michigan, including Calhoun, Hillsdale, Jackson, Lenawee, and Washtenaw for skilled home health and hospice, with expanded personal care service availability across a broader region. Flexible payment options accommodate Medicaid, Veterans benefits, and private pay arrangements.

Types of Care at Elara Caring

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Elara Caring

3.2overall · 34 ratings combined

3.2★ on Google (34)

Brad Stamper

Aug 2026

via Google ↗ · Report

My mother is 89 with Alzheimer’s and I’ve been taking care of her for about eight years now. Before you call Elara Caring for service you’ve got to ask yourself what kind of a company refuses care for an 89-year-old who needs them? A few years ago, Elara was coming out to the house taking care of Mom and then they started no call no-show nonsense. They forgot about her twice and we’re so very sorry when I let them know about it. The third time I left them a one star review for their Lansing location and now they refuse her referrals because they got their feelings hurt. Y’all must be dripping with money to act that way.

Tonya Wright

Apr 2026

via Google ↗ · Report

Have a backup plan in case they can't show up. Our loved one passed (an at home patient of theirs) and they never showed up! They left us completely lost and devastated.

Mark Schiffer

Aug 2025

via Google ↗ · Report

My grandfather is currently in there hospice program, we have had nothing but top notch service. Some of the appointments my get pushed later in the day due to unforseen emergencies for other patients but they always call and update us about the new arrival time. Nothing but good things from them so far!

Tracy Gacht

May 2025

via Google ↗ · Report

These nurses are by far the best. I had a large wound that needed care and I truly don’t think I would have done as well as I did if not for them. Above and beyond care

Shanna Myers

Aug 2024

via Google ↗ · Report

Elara does not care. A home health aide text me a rude message about her losing out on an hour pay as my mother's hospice aide was going to be arriving a half hour early. The aide chose to leave before the hospice aide had arrived so she lost an hour due to her own choice. I understand people count on their ours and we definitely could have worked something out. Until I received a phone call from my mother and the hospice aide stating that the elara aide confronted my mother and was very rude to her and told my mother she wasted her time. When I went to the office they acted concerned. With proof of the message they still allow this person to work. If this person can do this to my mother and text me as a family member god only knows what she can do to a patient that can't speak foe themselves. Melissa the manager is a joke. Elara not caring is horrible

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Frequently Asked Questions

What types of care does Elara Caring offer?

Elara Caring offers At-Home Care.

Where is Elara Caring located?

Elara Caring is located at 159 W Michigan Ave Ste 1 in Jackson, Michigan.

What do families say about Elara Caring?

Elara Caring carries a 3.2 out of 5 rating from 34 Google reviews. Reviews of Elara Caring's Jackson, Michigan home health and hospice services are sharply divided: many families praise specific nurses and aides for compassionate, skilled care, while a large number of others describe serious lapses in reliability, communication, and professionalism from caregivers and office staff. The 3.3-star average reflects this split between excellent individual clinicians and troubled agency-level management. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Elara Caring?

Submit the Request Information form on this page, or contact Elara Caring directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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