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Edgewater at Waterman Village Nursing and Rehabilitation Center

300 Brookfield Ave

3.7(34 ratings)· Mount Dora average: 3.8

Edgewater at Waterman Village Nursing and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Ownership
Not-for-profit, unchanged since founding in 1989
Staff tenure
Director of Nursing has served 11 years
Focus
Emphasis on short-term post-hospital rehab care

What Families Think

Reviews of Edgewater at Waterman Village are mixed, with some families praising attentive therapy and nursing staff and others describing serious lapses in basic care and slow response times. The facility is part of a long-standing not-for-profit organization with a stable staff, though several reviewers note the building feels dated and food service can be inconsistent.

The Good

  • Kind, attentive nursing and therapy staff
  • Responsive physical therapy team praised by name
  • Case worker and CNA support highlighted as excellent
  • Medicare 5-star rated skilled nursing facility
  • Stable, long-tenured staff and consistent ownership since 1989

The Bad

  • One report of long waits for call-button response
  • Multiple mentions of food arriving cold or incorrect
  • One serious report of neglect: no help with hygiene, cold showers, yelling
  • Facility described by one reviewer as outdated and run down

AI-generated from reviews and community data.

Edgewater at Waterman Village Nursing and Rehabilitation Center is a senior living community in Mount Dora, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 34 reviews.

About Edgewater at Waterman Village Nursing and Rehabilitation Center

Edgewater at Waterman Village is a Florida licensed skilled nursing home offering post-hospital rehabilitation and nursing home care in Mount Dora and surrounding Lake County areas. The facility is part of Waterman Village, a not-for-profit organization established in 1989 dedicated to helping seniors live their best lives.

The community provides skilled nursing and rehabilitation services, with particular emphasis on short-term post-hospital care. Edgewater is Medicare certified and among the highest overall Medicare rated nursing homes in Central Florida according to U.S. News and World Report ratings. The therapy team is noted as outstanding, and the facility welcomes prospective residents to meet the team before scheduled surgery.

Room accommodations include semi-private, deluxe semi-private, and private options. The community employs an executive chef and registered dietitian to support resident nutrition. An activities program is maintained with bus trips to local shopping, restaurants, and entertainment venues regularly organized for residents.

As a ministry of Waterman Village, a 501(c)(3) not-for-profit organization, the Edgewater has maintained consistent leadership and management since its founding, never having been bought or sold. Many staff members have been with the facility for extended periods, with the Director of Nursing Services having served for 11 years and the organization maintaining a stable team focused on compassionate care.

Types of Care at Edgewater at Waterman Village Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Edgewater at Waterman Village Nursing and Rehabilitation Center

3.7overall · 34 ratings combined

3.7★ on Google (34)

Jim Deabler

Jun 2026

via Google

The staff here at Waterman has been fantastic they listen to what I asked for they listen to what I need to have done and they get it done for me. Or they get me in a possession to get it done even in the middle of a training rehab. one session I had Rob working with me and he was talking to me about my rehab and then he says is there something else you wanna do and I said yes I wanna learn how to get in and out of my truck and he said I will stop now. I will start up again at 2 o’clock and 2 o’clock came My wife is up here with the truck and Rob went out and I got in and out of my truck five different times, so they are very responsive for any question or any desire. The whole staff even the nurse and the doctors. Everybody here has been fantastic.

Billie Jean Taylor

Jun 2026

via Google

My father inlaw was here after his cardiac issues and the service was great. The nursing staff were very kind. They were always willing to help my mother in-law to get back to the room for a visit. The food was good.

Christopher Bryant

May 2026

via Google

Terribly long waits for nursing staff to answer patient calls once nurses button is pressed. Therapy shows up half the time. Food is usally incorrect to what is written on the order, missing condiments and straws. Food is usally ice cold. Occasionally it's warm. Facility is extremely out dated and run down looking. I will not allow my father back to this rehab center again. Positive is it does not smell like a nursing home and the A/C in my dad's room seem to work well.

Tammy Dunaway

Apr 2026

via Google

My loved one went there for rehab after falling and breaking her hip. Do you not trust these people? They are awful. They will not do rehab with them. They tell them to stay in bed and pee and poop in their diaper. They will not help them get up to go use the restroom they give them cold showers and yell at them nightly. This was the worst place I ever seen had to pull my loved one out of there.

Matt Coomes

Apr 2026

via Google

My mom has been here for almost a month. Could not be happier with the facility and the care given. The staff from the CNA’s to PT/ OT, nurses, food staff ( the food was top shelf) and our case worker Sylvia were amazing. I would recommend this facility to anyone needing this type of care. I have been in many others with family members and this one is above all others. Thank you to all that cared for my mom.

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Government Inspection History

4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Fire Safety StandardHealth Standard9 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026

Nov 6, 2024Health Complaint3 citations
  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2024

Sep 25, 2024Fire Safety StandardHealth Standard5 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

Jun 2, 2023Fire Safety StandardHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Edgewater at Waterman Village Nursing and Rehabilitation Center offer?

Edgewater at Waterman Village Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Edgewater at Waterman Village Nursing and Rehabilitation Center located?

Edgewater at Waterman Village Nursing and Rehabilitation Center is located at 300 Brookfield Ave in Mount Dora, Florida.

What do families say about Edgewater at Waterman Village Nursing and Rehabilitation Center?

Reviews of Edgewater at Waterman Village are mixed, with some families praising attentive therapy and nursing staff and others describing serious lapses in basic care and slow response times. The facility is part of a long-standing not-for-profit organization with a stable staff, though several reviewers note the building feels dated and food service can be inconsistent.

How did Edgewater at Waterman Village Nursing and Rehabilitation Center do on recent health and safety inspections?

Edgewater at Waterman Village Nursing and Rehabilitation Center had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Edgewater at Waterman Village Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Edgewater at Waterman Village Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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