4.5(79 ratings)· Mount Dora average: 3.8
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
CERTUS at Mount Dora is a secured memory care community with a mix of highly positive and highly critical reviews. Families who like it praise the warmth of individual staff members and the sense that residents are treated well day-to-day, while several other reviewers describe serious problems with billing practices and communication, particularly around a resident's death.
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CERTUS at Mount Dora is a senior living community in Mount Dora, Florida offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Fitness Center and Gathering / Activity Spaces. Families rate it 4.5 out of 5 across 79 reviews.
Certus Mtd Opco is a memory care community located in Mount Dora, Florida, situated northwest of downtown Orlando and near the historic downtown Mount Dora area. The community provides specialized care for residents with dementia and Alzheimer's disease in a secure, purpose-built environment.
The community offers 64 private suites designed to feel like home, with a fully secured layout that allows residents safe room to explore. A central Town Center features familiar places including a Masterpiece Theater, fitness center, salon, bistro, post office, library, and private dining room available for family use. Daily activities are designed to stimulate cognitive function, promote physical well-being, and encourage social connections.
Clinical care is provided by a compassionate team available 24/7, including personalized support with expert medication management and dementia certification training for all staff members. The community partners with regional medical facilities including AdventHealth Waterman Hospital and works with research institutions to stay current with dementia care best practices. Home-style dining offers brain-healthy, gourmet meals in a social atmosphere.
Mount Dora is known for its vibrant arts scene, historic lakeside shopping and antique district, and a thriving medical community. The area benefits from several specialty medical facilities within a tri-city region that includes Mount Dora, Tavares, and Eustis.
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Help Me Choose4.5overall · 79 ratings combined
4.5★ on Google (79)
Alice G
Jun 2026
Beware choosing Mount Dora - you can't trust them. The place seems nice, and it is, and they do seem to treat residents nicely. But... they withhold care information, you don't know if your loved one is getting their medications, they don't tell you the truth if it serves them to lie, and they care about one thing only - making money. We got our loved one out of there, but at a huge cost.
MICHELLE RUSSELL
Mar 2026
Money hungry company . My mom passed away March 31st 2025 , I received a bill for April , even though we moved her belongs out on April 2nd , they state you have to give 30 day notice , how are you supposed to know someone is going to pass away . No compassion for the family , just worried about getting the money .
C F
Aug 2025
Absolutely wonderful place! The entire staff are some of the best people I’ve ever met. I will say one in particular Patrice really stood out to me. Her warm and kind heart shows with each interaction with each resident. Very very impressed I definitely recommend
Gracie Wallace
Jul 2025
Great staff and assisted living facility. Excellent memory care facility. Very beautiful building and can tell that the residents live a high quality life here!
Trevor Doyle
May 2025
I am extremely disappointed with Certus and the lack of compassion they’ve shown. My grandmother sadly passed away on March 31st, and yet this company had the audacity to call asking for payment for April and May a full month she would not even be there. Even worse, they did not take proper care of her while she was there. She was mistreated and neglected, and our concerns were often dismissed. No family should have to watch a loved one go through that. To make matters even more painful, we continued receiving calls and texts about hair and doctor appointments well after her passing. This kind of carelessness and lack of communication is both unacceptable and deeply hurtful during an already emotional time. This experience has been nothing short of disrespectful, heartless, and unprofessional. I would strongly advise against trusting Certus with anyone you love. Their actions reflect a disturbing absence of empathy, accountability, and basic human decency.
CERTUS at Mount Dora offers Assisted Living and Memory Care.
CERTUS at Mount Dora is located at 4901 Lake Park Ct in Mount Dora, Florida.
CERTUS at Mount Dora carries a 4.5 out of 5 rating from 79 Google reviews. CERTUS at Mount Dora is a secured memory care community with a mix of highly positive and highly critical reviews. Families who like it praise the warmth of individual staff members and the sense that residents are treated well day-to-day, while several other reviewers describe serious problems with billing practices and communication, particularly around a resident's death. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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