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Reviews for Eastman Healthcare & Rehab are sharply divided, with several families praising attentive staff and communication while others describe serious lapses in basic care and follow-up. The mix of glowing and alarming accounts suggests inconsistent experiences depending on which staff and shifts were involved.
AI-generated from reviews and community data.
Eastman Healthcare & Rehab is a senior living community in Eastman, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 14 reviews.
Eastman Healthcare & Rehab is a 100-bed skilled nursing and long-term care facility in Eastman, Georgia. It provides post-acute rehabilitation and ongoing residential care for seniors with varying needs.
Family experiences at the facility are markedly divided. Some families report serious concerns: medication delays, inadequate personal hygiene support, belongings going missing, and poor communication during critical transitions, one family noted no contact from staff following their loved one's death despite hospice care. Other families describe a notably different experience, citing attentive nursing and therapy staff, regular recreational activities including church services, art, bingo, and singing, and regular communication about their relative's care. Dining and front-office staff have been described as pleasant and patient by satisfied families.
The facility holds a 3.1-star rating across 14 Google reviews, reflecting this wide variance in reported experiences. Families considering placement may want to speak directly with current residents' families and request specific details about staffing ratios and care protocols.
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Help Me Choose3.1overall · 14 ratings combined
3.1★ on Google (14)
Lila Smith
Jan 2025
My sister has been staying there for 6 months. She likes it because they have church, art, singing, parties and bingo. I like it because of the wonderful, caring staff, the awesome therapists, the wound care nurses ( Christie) … Mrs Nancy in the office is a big help… they have phycologists to come in and talk with the residents and since I live 2 1/2 hrs away they give me a call with anything that goes on with her wether it be a fall or change of medicines.
Ashton Smith
Apr 2024
Awesome is the only word, I can come up with! I could not be more happy with the care that my family member has received during her stay. 10/10 would recommend.
Maleiah Wells
Apr 2024
I can't say enough about this facility, so much has improved over the years! My uncle spent time here and was treated like family. the Director is amazing, the dining staff was always pleasant and patient with both visitors and residents. The nursing and staff were professional and helpful many times when we needed them. Bottom line if you’re looking for a spot for a loved one you can't go wrong here. Almost forgot the activities Director and crew awesome, kept unc engaged many days, he loved her schedule.
Julia Jones
Mar 2021
You can never get no one on the phone. they lied to me several times about my brother. My brother passed away no one there called and say they sorry about the passing of my brother. they didn't even ask me what would I like to do with his clothes or cell phone. thank God the cell phone don't cost that much but I find it hard to to believe no one called me he was on hospice. Compassion hospice called me and let me know that he have pass.I have not received a call from the administrator and the social worker I know at every nursing home the social worker called the family when a Love one passed not this nursing home may God have mercy on their soul. Somebody in that nursing home have a heart
taylor ramirez
Apr 2019
My grandma stayed here for a couple months and had multiple issues with the staff. They never gave her medicine to her on time, left her sitting in her own urine for hours on end, never helped her to properly bathe, and constantly stole her personal belongings. When we finally found a better nursing home to move her to, her family bible went mysteriously ‘missing’. One of the staff members found it in the trash ripped up and saturated in urine. I just pray for all those other poor elderly people still left in their care.
3 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2026
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 8, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Establish methods for sharing information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Eastman Healthcare & Rehab offers Skilled Nursing / Long Term Care.
Eastman Healthcare & Rehab is located at 556 Chester Highway in Eastman, Georgia.
Reviews for Eastman Healthcare & Rehab are sharply divided, with several families praising attentive staff and communication while others describe serious lapses in basic care and follow-up. The mix of glowing and alarming accounts suggests inconsistent experiences depending on which staff and shifts were involved.
Eastman Healthcare & Rehab had 3 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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