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East Terrace Rehabilitation & Wellness Centre

2415 South Western Avenue

2.9(29 ratings)· Los Angeles average: 4.1

East Terrace Rehabilitation & Wellness Centre, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Mobility Device Policy
Motorized wheelchairs and scooters not permitted here
On-Site Therapy
Physical, occupational, and speech therapists on-site
Staffing Culture
Reviewer describes many staff as family members

What Families Think

Reviews of East Terrace Rehabilitation & Wellness Centre are mixed, with several families praising the physical and occupational therapy staff and reporting good communication and caring nurses, while a number of other reviewers describe serious lapses in basic care, including unanswered call lights, bedsores, and a lack of clear communication about medical treatment. Experiences appear to vary significantly depending on shift and staff, according to multiple accounts.

The Good

  • Physical, occupational, and speech therapists praised repeatedly
  • Some nurses described as caring and attentive
  • Good communication with out-of-state family in one case
  • Facility described as clean and odor-free by one reviewer
  • Staff called professional and diligent in updating families

The Bad

  • Multiple reports of unanswered call lights and slow response
  • One report of severe, improperly treated bedsores
  • One report of medical treatment given without proper consent or translation
  • Several reviewers cite disorganized, unprofessional staff
  • Repeated complaints about poor food quality
  • One report of a patient falling multiple times during a COVID stay

AI-generated from reviews and community data.

East Terrace Rehabilitation & Wellness Centre is a senior living community in Los Angeles, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.9 out of 5 across 29 reviews.

About East Terrace Rehabilitation & Wellness Centre

East Terrace Rehabilitation & Wellness Centre is a skilled nursing / long term care community in Los Angeles, California.

Families rate East Terrace Rehabilitation & Wellness Centre 2.9 out of 5 based on 29 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at East Terrace Rehabilitation & Wellness Centre

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of East Terrace Rehabilitation & Wellness Centre

2.9overall · 29 ratings combined

2.9★ on Google (29)

Woo Kim

Nov 2024

via Google

I lived at this Nursing convalescent home for Ten Months and I have to say, it was like living in "One Flew over the Cuckoo's Nest" there was never a quiet day in that whole Ten Month Period. The food there would make Elementary School Cafeteria Food look like Wolfgang Puck's. The nursing and therapy staff was mostly hit and miss. The Physical Therapists were all great people. The day nurses depending on the day were hit and miss. Same with the evening nurses. The Night Nurses were mostly all kind people. The medication nurses depending on who was working were hit and miss as well. I have to mention this, if you or your loved one use a Motorized Wheelchair or Scooter go elsewhere, they allow neither at this facility. I have to say the biggest flaw of this facility is the management. This may be different now, but if one needs to be discharged and they have no family to take them, one will be here for a long time. I have never met more incompetent management than at this facility.

Cool Flowers

Jun 2023

via Google

My non-verbal, bedridden nephew was placed here 30 days ago for rehab. I live out of state so I can’t visit him but I have to say that the staff has been very professional and diligent in keeping me updated on his condition, deserving five stars. He will transition to custodial care in a couple of days so I can only hope that the same level of care he’s gotten so far will continue. In the meantime I am grateful that even with some insurance issues he was accepted for long term care and we don’t have to endure him being transferred to yet another place. In the last ten years he’s been moved around a lot and some of the places were dreadful. Even from a distance I can tell this place is way, way better.

Sylviana Alvarez

Dec 2022

via Google

My mom was at place they did not take care of her at all she had bedsores stuffed with gauze the creamation place told me those were worst bed sores he ever seen . An never once did tell me the sores were so bad . U could put ur whole hand in one of the sores. The wound care nurse should be fired

elli b

Nov 2022

via Google

My uncle was transfer to this facility after his knee operation to do rehab. The nurses and rehab people very passionate on what their doing. Most of the staff are very respectful and caring to their patient. The management people are very easy to deal with highly recommended place for your love one.

Cheryl allen

Oct 2022

via Google

Please do not have your loved ones placed here, this is a poorly run establishment that needs to be shut down.

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Government Inspection History

28 inspection visits in the last three years, 92 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 7, 2026Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

Mar 20, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2026

Mar 2, 2026Health Complaint2 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 16, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

Jan 28, 2026Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

Dec 19, 2025Fire Safety StandardHealth Standard15 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2026

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity B of L: potential for minimal harm, patternCorrected Jan 7, 2026

Dec 10, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2025

Dec 8, 2025Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2025

Sep 26, 2025Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025

Sep 5, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

Aug 12, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025

Jun 12, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2025

Apr 9, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2025

Feb 13, 2025Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2025

Dec 29, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

Dec 19, 2024Health Complaint6 citations
  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

Dec 6, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 27, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

Nov 6, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024

Oct 30, 2024Health Complaint6 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 19, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2024

Oct 15, 2024Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2024

Sep 19, 2024Health Complaint1 citation
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024

Aug 23, 2024Health Complaint2 citations
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2024

Jun 27, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2024

Mar 27, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024

Feb 12, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

Showing the 24 most recent of 28 inspection visits.

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does East Terrace Rehabilitation & Wellness Centre offer?

East Terrace Rehabilitation & Wellness Centre offers Skilled Nursing / Long Term Care.

How much does East Terrace Rehabilitation & Wellness Centre cost?

East Terrace Rehabilitation & Wellness Centre has not published its pricing. For context, communities in Los Angeles that publish rates start around $4,500 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is East Terrace Rehabilitation & Wellness Centre located?

East Terrace Rehabilitation & Wellness Centre is located at 2415 South Western Avenue in Los Angeles, California.

What do families say about East Terrace Rehabilitation & Wellness Centre?

Reviews of East Terrace Rehabilitation & Wellness Centre are mixed, with several families praising the physical and occupational therapy staff and reporting good communication and caring nurses, while a number of other reviewers describe serious lapses in basic care, including unanswered call lights, bedsores, and a lack of clear communication about medical treatment. Experiences appear to vary significantly depending on shift and staff, according to multiple accounts.

How did East Terrace Rehabilitation & Wellness Centre do on recent health and safety inspections?

East Terrace Rehabilitation & Wellness Centre had 28 government inspection visits in the last three years, with 92 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit East Terrace Rehabilitation & Wellness Centre?

Submit the Request Information form on this page to connect with East Terrace Rehabilitation & Wellness Centre and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at East Terrace Rehabilitation & Wellness Centre? Claim this listing to update photos, pricing, and details. It's free.

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