4.1(32 ratings)· Lansdale average: 4.5
1 / 5CMS Care Compare
Dock Woods, part of the not-for-profit Living Branches system in Lansdale, PA, draws praise from long-term residents and visiting family members for its warm, home-like atmosphere and active social calendar. A few recent reviewers describe troubling experiences with staff conduct, including one report of unattended residents and inattentive aides, which stands in contrast to the otherwise positive tone of most reviews.
AI-generated from reviews and community data.
Dock Woods – Living Branches Senior Living Community is a senior living community in Lansdale, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 32 reviews.
Dock Woods – Living Branches Senior Living Community is a 72-bed skilled nursing and long-term care facility in Lansdale, Pennsylvania. The community serves residents requiring medical and daily living support in a residential setting.
Family experiences at Dock Woods vary notably. Long-term residents report a relaxed, welcoming atmosphere where staff and residents alike demonstrate genuine care for one another. Visitors praise the well-maintained campus, quality meals, and kind employees. However, some recent visits have raised concerns about inconsistent staff professionalism, with one family reporting inattentive nursing and CNA behavior during a visit. Food service also drew mixed reactions, while some found meals delicious and well-prepared, another visitor experienced rudeness from kitchen staff when requesting menu modifications.
Dock Woods holds a 4.1-star rating across 32 Google reviews. Families who have stayed longer tend to express deep satisfaction, while shorter visits sometimes reveal operational inconsistencies worth discussing directly with management before admission or care decisions.
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Help Me Choose4.1overall · 32 ratings combined
4.1★ on Google (32)
Jennifer Metricio
Feb 2026
When I visiting my loved one in Dock Terrace, The CNAs and Nurses were all on their phones and dancing both in the hallway and at the desk , meanwhile residents are yelling for help. This is. very unprofessional and I cannot believe this place is still in business! I wonder if Ed Brubaker or Alex Metricarti even care about the residents experiences??
Beth Smith
Feb 2026
I can’t say enough good things about Dock Woods. My mother lives there and we love it for her. The help is so kind and caring. It is a beautiful place and I couldn’t be happier with it.
Michele Golden
Dec 2025
I visited Dock Woods a couple of weeks ago to have lunch with my son. I have to say I had an amazing experience. The campus is beautiful and appeared very well maintained. I had the pleasure of meeting a handful of employees who were all so kind. The meal was delicious with a short wait time too. I was very impressed and look forward to trying something new on my next visit. I have been told that Kate and Curtis in Dining Services do an amazing job leading their department but now I have been able to finally witness it first hand. Thank you
Marcia Vincent
Dec 2025
I visited dock on 12/12/2025 around 12:40pm went to get lunch from the kitchen area. This was my first time going so I was unfamiliar with the process of ordering food. I feel like the chef guy who is operating the grill making burgers and cheese sandwiches. Was very rude when it came to make an option that’s provided on the menu. He was very bothered by my request for a cheesesteak. He kept shaking his head in disgust and throwing the meat on the grill aggressively. And saying things it made me feel very uncomfortable. After all food was complete he follows me over to the cashier and and proceeds to talk about the land of the free and how this country isn’t free so on and so forth. Also there was a resident as well that keep asking me why do I have my phone out and am I taking pictures and basically trying to figure out why was I in the building asking me did I have a id card. This is all while I’m in line to pay the chef didn’t walk off until I paid. Which I find is very odd and I felt very unsafe and really uncomfortable. So I would like to ask is this mennonite community African American friendly? Or is this a prejudice community? I NEVER TOOK A PICTURE OF ANYONE OR ANYTHING I HAD MY PHONE OUT TO PAY WITH TAP to be very clear. Also I didn’t see your community member asking anyone else questions at the barista so what Separated me from everyone else. I am very aware when I am being treated unfairly. He was not welcoming he wasn’t overly enthusiastic he was VERY RUDE. It’s no excuse for the behavior I experienced from staff and your community members. In do time people will see and know. I don’t see this behavior changing.
Frieda Bailey
Dec 2024
We have lived at Living Branches/Dock Woods for almost 13 years and never have regretted coming here. It is a comfortable community where you can be yourself. My husband likes the relaxed atmosphere and he says he has felt at home ever since we came here. I sense that people are more "other centered" and caring, both residents and staff. We love our apartment which is perfect for us. The activity director goes out of her way to provide a spectrum of activities from which we can choose. The layout of the building in which we lived makes it possible to easily get to the shops, wellness center, chapel, gym, library, game rooms, and eating facilities, especially during the winter when the weather prevents one from going out safely.
3 inspection visits in the last three years, 2 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2025
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Dock Woods – Living Branches Senior Living Community offers Skilled Nursing / Long Term Care.
Dock Woods – Living Branches Senior Living Community is located at 275 Dock Drive in Lansdale, Pennsylvania.
Dock Woods, part of the not-for-profit Living Branches system in Lansdale, PA, draws praise from long-term residents and visiting family members for its warm, home-like atmosphere and active social calendar. A few recent reviewers describe troubling experiences with staff conduct, including one report of unattended residents and inattentive aides, which stands in contrast to the otherwise positive tone of most reviews.
Dock Woods – Living Branches Senior Living Community had 3 government inspection visits in the last three years, with 2 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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