Becki Davis
Apr 2025
My mother was getting occupational, speech and physical therapy services as well as wound care. Most of the providers were pretty good. Speech therapist Rene was/is awesome!! The wound care nurse was a completely different story. She would show up whenever she wanted without EVER asking or even notifying us when, she would leave her car running (with her kid inside) because she would only be there about 10 minutes before she would run out the door. She left some of her "tools" (bp cuff, etc) at our house for nearly a week (since she didn't even show up on all the days she was scheduled). My mother's heart rate was very elevated and she said she needed to go to ER. "This is an emergency! They need to use a defibrillator on her!" which makes NO SENSE whatsoever! As I was on the phone with 911, she left. No word, just left. I called to notify the office that my mother was in the hospital so we needed to suspend the services and also said I had a complaint about one of the providers. I was asked which one and told I would get a call from the office manager. In less than 30 minutes, the nurse I was complaining about called me to confront me about what the issue was!!! I still have not been called and they have no idea what my complaint even is!! And to top it off, the ONLY provider they notified about services being suspended was the ONE they SHOULDN'T HAVE!! All the others texted to try to schedule appointment times!!! HORRIBLE CUSTOMER SERVICE!!!
