MyLivingChoice

Desert Terrace Healthcare Center

2509 NORTH 24TH STREET

3.6(322 ratings)· PHOENIX average: 4.3

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Desert Terrace Healthcare Center, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
108
Ownership
Operated by the Ensign nursing home chain
Staffing ratio concern
Reviewer cites 15-23 patients per CNA on mornings

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Desert Terrace are sharply divided: many families and patients praise specific therapy and admissions staff and describe attentive, effective rehab care, while a large number of other reviewers describe serious neglect, missed medications, unanswered phones, and unsanitary conditions. The gap between the moderate Google rating and the very low Yelp rating reflects this split in experiences.

What reviewers praise

  • Praise for rehab therapy team's skill and motivation
  • Specific staff (Rosa, Tiffany, Vanessa) singled out for caring service
  • Admissions process described as smooth and responsive
  • Several reviewers call the facility clean and welcoming

What reviewers flag

  • Multiple reports of missed or delayed medications, including pain meds
  • Several reviewers describe unanswered phones and poor communication with families
  • Reports of neglect: missed showers, unclean rooms, roaches/flies
  • One detailed account cites unsafe CNA-to-patient staffing ratios

AI-generated from reviews and community data.

Desert Terrace Healthcare Center is a senior living community in PHOENIX, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 293 reviews.

About Desert Terrace Healthcare Center

Desert Terrace Healthcare Center is a nursing home and rehabilitation community in Phoenix, Arizona, offering both short-term rehabilitation and long-term care. The staff works with residents, their families, and healthcare providers to build a comprehensive and effective care and treatment plan for each individual.

Rehabilitation services combine modern therapeutic techniques with hands-on approaches, and programs are tailored to each resident's needs for either short-term recovery or longer-term rehabilitation goals.

The community emphasizes a comfortable, safe, and therapeutic stay, with a focus on treating each person as a valued guest. A monthly activity calendar offers a wide variety of options throughout the day, designed to help residents of all abilities stay engaged and active.

Types of Care at Desert Terrace Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Desert Terrace Healthcare Center

3.6overall · 322 ratings combined

3.8★ on Google (293) · 1.6★ on Yelp (29) · Yelp page ↗

Dawn Rodriguez

Jun 2026

via Google ↗ · Report

Not gonna lie, it hard to manage a long term facility. I wish they showed more concern for residents. The CNAs seem to stay busy but I hope they have proper staffing. ✨️ maybe posting shower days would help.

K. Jackson

May 2026

via Google ↗ · Report

Being somewhat apprehensive of nursing facilities it’s advisable to be certain that the facility is visually in order and to ask questions and importantly nurses and administrators are available to patients and family or friends, Desert Terrace responded to my questions and investigated all concerns, great job

Jason Payne

Apr 2026

via Google ↗ · Report

Desert Terrace Healthcare Center provides exceptional rehab care. The therapy team is knowledgeable and motivating, and the nursing staff is attentive and responsive. They have a top-notch coordinated approach. The facility is clean and well-run, and the staff’s dedication really stands out. Highly recommend.

Paul Haag (GUMBY)

Apr 2026

via Google ↗ · Report

I don't recommend this place to no one they refuse to give my mom a shower the whole time Ishe was there and when they dressed her they put her close on backwards and inside out the care was horrible and the temperature in the rooms was way above 80 degrees very hot my mom would cry every night just for me to take her out of that place I would call my mother and they would not pass the call to her they shut off her phone completely if you have a loved one who needs care do not I repeat do not take them there the socal worker also sucks trying to send my mom to a homeless shelter instead of finding her the right care she needs if you love your family take them someplace else please

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MyLivingChoice is a free service that helps you find senior living. We are paid by our participating communities: if you move into a community we introduced you to, that community pays us a referral fee. You never pay us anything.

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Signed for MyLivingChoice LLC by Adam Coomes, President, October 23, 2026 at 12:15 AM CT.

Sending your request confirms that you received the notice above. By submitting, you're okay with us and Desert Terrace Healthcare Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

11 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2026Health Complaint1 citation
  • Employ staff that are licensed, certified, or registered in accordance with state laws.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

Jan 22, 2026Health Complaint4 citations
  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2026

Dec 3, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

Sep 26, 2025Health Standard1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

Jan 24, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 10, 2025

Oct 10, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2024

Jul 3, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

Jan 16, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2024

Oct 20, 2023Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Ensure the activities program is directed by a qualified professional.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

Sep 9, 2022Fire Safety StandardHealth Standard11 citations
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2022

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2022

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2022

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2022

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Oct 24, 2022

Apr 8, 2021Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Desert Terrace Healthcare Center offer?

Desert Terrace Healthcare Center offers Skilled Nursing / Long Term Care.

How much does Desert Terrace Healthcare Center cost?

Desert Terrace Healthcare Center has not published its pricing. For context, communities in PHOENIX that publish rates start around $5,227 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Desert Terrace Healthcare Center located?

Desert Terrace Healthcare Center is located at 2509 NORTH 24TH STREET in PHOENIX, Arizona.

What do families say about Desert Terrace Healthcare Center?

Desert Terrace Healthcare Center carries a 3.8 out of 5 rating from 293 Google reviews. Reviews of Desert Terrace are sharply divided: many families and patients praise specific therapy and admissions staff and describe attentive, effective rehab care, while a large number of other reviewers describe serious neglect, missed medications, unanswered phones, and unsanitary conditions. The gap between the moderate Google rating and the very low Yelp rating reflects this split in experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Desert Terrace Healthcare Center do on recent health and safety inspections?

Desert Terrace Healthcare Center had 11 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Desert Terrace Healthcare Center?

Submit the Request Information form on this page, or contact Desert Terrace Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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