Cypress Cove Care Center

Debra Cienega

Jan 2026

via Google ↗

I love everyone up there but they need to get their phone system overhauled. I call everynight to check on my father and sometimes it takes 4 or 5 times to get through if at all. This is a very important service for those who live out of town On the other hand they are very good at letting me know whenever he has tried getting out of bed and bruised himself.. which is quite normal for him. They take excellent care of him and that is a huge relief. He loves the attention he gets from the staff also Thank you to the staff.. you are amazing

Clifton Bucholtz

Nov 2025

via Google ↗

If putting a known epileptic in with a room mate who plays the television at maximum volume 24 hours a day when it is common knowledge that epileptics need peace and quiet especially during nights when they are trying to sleep and then when the epileptic displays obvious signs of seizures, then ignoring these signs for over 12 hours, then refusing to recognize these signs, spastic flailing about of limbs and whole body spasms, when a family member came to visit and politely asked at least 6 different staff members to treat these obvious symptoms, then this is the place for your family member. If after the family member decides that talking civilly to the staff is like talking to a brick wall and decides to call 911 to get his wife the simple and quick treatment that every EMT on every ambulance can and will administer to every patient experiencing seizures and the staff then calls the county sheriff's department and claims the staff all fear for their lives or some other bullshit complete lie, and 4 squad cars and 8 deputies show up even before the ambulance does, and tell the family member he is trespassing and escort the family member off the premises is your idea of skilled nursing care then this is the place for you. On the next day the staff presents the patient, who obviously doesn't have the mental capacity to make any serious decisions, with papers to transfer her to another facility neither she or her family members had never heard of, then on the same day allow a clergy member of some kind to tell the distraught and out of her mind patient to not take any phone calls or talk to her husband. Then, without consulting the husband who has long standing documented medical power to approve the patient's treatments, and has overseen her care for 41 years, is given strong doses of narcotics evidently in an effort allow her to sleep in an environment with the television blasting at high volume 24 hours a day. In addition to not allowing the husband to visit the patient, the patient's best friend has also been banned and told she will be charged with trespassing if she ever tries to visit her friend. Then a few days after the husband was banned from the facility, the so called clergy apparently in conjunction with the approval of the staff, the patient who was still with diminished mental capacity plus under the influence of newly administered narcotics, was pressured to begin proceedings to divorce her husband. They even went so far as to ask her to have her husband send her $200 as a retainer for a divorce lawyer. Keep in mind that this woman and her husband had been blissfully married for 41 years and thought they were still in a happy and loving relationship until a few days earlier this rogue clergy decided to convince a very sick woman otherwise.

DeeDee

Mar 2025

via Google ↗

Our Dad attended rehab here for approximately 13 days recently. He had taken a fall and needed care and support before making a long journey out of state to be closer to family. Our experiences were very good given the availability of beds and facilities (this part of Florida has very limited options which puts a large strain on providers). Overall the staff l, caregivers and nurses were very supportive and busy with patients the entire time. I visited Dad twice a day to support his return to an acceptable comfort level prior to his discharge. Partnerships between staff, patients and family is really the best option for supporting a healthy and workable experience. Food was very acceptable as well as cleanliness and overall care. Space is at a premium and modern upgrades are needed to make this a better experience for patients, families and staff. Although this was a challenging time for our family, we are grateful for the support we received! Thank you.

Eryn Worthington

Mar 2025

via Google ↗

Please review your mission statement with your administration and nursing staff. Therapy was great! But can’t say that for anyone else. Rereview your business processes, mission statement, and patient care procedures. They are severely lacking! There’s a total disconnect between administration and nursing staff! Make sure you are clear on each “individual” patient’s plan of care! Again, it all begins with everyone knowing and living your mission statement! Highly disappointed with my loved one’s experience. For anyone looking at a place for their loved ones….give Cypress Cove time do a reexamination process on their care for patients. It needs a lot of work!

Pat Kolenda

Jan 2023

via Google ↗

My mom was fortunate to transfer to Cypress Cove from a hospital stay last February. She entered as a rehab participant, however, due to her health and 94 years she was not able to regain all the mobility she previous enjoyed. As she became weaker, her care became more needy. During the next nine months she was treated with the upmost kindness, respect, encouragement and love. So grateful to all the caregivers, staff, cooks ( great meals), cleaning/maintenance crew, and medical team that made our moms end days the best we could hope for. Forever grateful !