David Henderson
Jun 2026
This facility is clean and beautiful but the quality of care from some of the nurses on DHall were a complete joke. My mother was placed in this facility for a respite stay. I received a call in the early morning hours saying that my mom was put on oxygen. Mom has never required oxygen and didn't need it when dropped off at this facility. Upon arrival I walked in and noticed that mom was flushed in the face and sweaty. I asked the nurse to check her temp. Mom's first reading was 102.9 the second was 99.8 and the third was 98.4. The nurse said I'll just take the lower number out of the three. The DON walked in and I asked her to check mom's temp again under the arm to get a more accurate reading. Mom's temp was 101.8. Mom was given meds to decrease the fever. What shocked me was the nurses inability to quickly evaluate and use clinical judgement to help my mother with her fever. When mom was dropped off I had given specific instructions to position the bed at a 45 degree angle at night. These instructions were not followed which caused a build up of excessive saliva and put mom at risk of aspiration. Toward the end of day I asked the nurse if she would sit mom up to get her a drink and possibly something to eat. The nurse responded that her eyes are not open so she can't eat or drink. I got mom up and helped her drink and eat a few bites of ice cream. The second day I walked in and noticed the same situation. Mom was flushed in the face and sweating again. The same nurse was working. I asked her if mom had a temp. Once again she said no temp. I checked it myself and mom's temp was 101.9 again. I had to go get the nurse even though she reported she had just taken mom's temp and it was good. The stnas on the hall were good but some of the nurses on Dhall need more training. If this facility is going to continue to except hospice patients, there needs to be experienced nurses working with these patients. I was told the nurses were new and that was obvious. I know this will be read and I will most likely receive a response. So instead of saying we like this feed back and that we are sorry for your experience. Make a change. This facility needs to be safer for hospice patients who need clinically skilled experienced nurses to care for them.
