Chris
Jul 2026
I was very disappointed with our experience at the Kentridge facility.<br>Upon arrival, my 88-year-old mother was assigned to a shared room, despite our request for a private room. In addition, neither the bed nor the room was ready when we arrived. We were eventually moved to a private room, but this was not a good start to her stay.<br>My mother was unable to use the bathroom independently, and it often took an unacceptably long time for staff to respond after she pressed the call button for assistance.<br>During one of our visits, we noticed a pill sitting on her meal tray. She was at the facility for PT and OT and was also experiencing double vision, making it difficult for her to see the pill. When I brought this to the nursing staff's attention, I was told that she had already received all of her medications. This raised serious concerns about medication administration and oversight.<br>Finally, my mother had an early morning ophthalmology appointment that I took her to. During that appointment, we were told she needed to go immediately to the emergency room because of her vision issues. What was most alarming is that after she left the facility for this urgent medical situation, no one from Kentridge ever contacted us to check on her status or whereabouts. We returned the following day to clear out her room, and it appeared that no one at the facility knew where she was or had followed up on her condition.<br>Overall, this experience left us very concerned about the level of care, communication, and patient oversight provided. It was especially troubling given my mother's age and medical condition. The lack of responsiveness and follow-up was both disappointing and frightening.
