1 / 5CMS Care Compare
Families describe attentive, responsive nursing staff at this 210-bed skilled nursing and rehab center in Pensacola, with several reviewers praising quick call-bell response and hardworking CNAs. Complaints center on inconsistent food quality and dated rooms and furnishings, even as the facility maintains an AHCA Silver Star award and JCAHO accreditation.
AI-generated from reviews and community data.
Coral Bay at Pensacola is a senior living community in Pensacola, Florida offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 155 reviews.
Coral Bay at Pensacola is a 210-bed skilled nursing facility in Pensacola, Florida, offering short-term rehabilitation, post-acute care, memory care, wound care, palliative and hospice care, and skilled nursing services. The facility is JCAHO accredited and has received an AHCA Silver Star award.
The community operates an exclusive subacute rehabilitation unit designed to support patients transitioning from acute care, as well as a secure memory care unit for residents living with Alzheimer's disease, dementia, or other memory impairments. Care is delivered by physicians and specialists in the region using research-based practices and current technology, with an emphasis on promoting independence and enabling residents to live as fully as possible.
Coral Bay at Pensacola serves patients and residents from Escambia, Santa Rosa, and Okaloosa Counties, as well as Baldwin and Mobile County, Alabama. The facility is located approximately 10 minutes from the Gulf of Mexico, in close proximity to regional medical centers, and a short drive from the Alabama state line.
The community provides a full calendar of daily activities and events alongside clinical care and personal attention. Management emphasizes a relationship-based approach to care, with the leadership team personally involved in facility development, clinical practice integration, staff selection, and resident satisfaction.
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Help Me Choose4overall · 155 ratings combined
4★ on Google (155)
Paul
May 2026
Great Breakfast Selections during my 5 day stay at Coral Bay AND - the Nurses were WONDERFUL on ALL Shifts - including overnight AND Quick Response with the Nurses Call Bell. This 5 Day Respite stay could be the Precursor to my eventual Long Term Residency at this Well-Managed Facility near Downtown Pensacola Florida !!
Tyson Love
Apr 2026
I am a deaf driver for UberEats and I went to this location yesterday to pick up my customer's order. An Asian woman named Norma Kaibigan at the front desk had a horrible attitude when I told her that a customer wanted me to leave his order out front per his request and she said I am not allowed to be on the property because it's a private property and cannot bring any orders at the front desk. I showed her my phone what my customer wanted and she said "I don't even know this person!" and she started to have an argument with me and she finally gave up and let me leave my customer's order out front.
Dan
Apr 2026
I never got a chance to commend the staff for the excellent care they provided to my father before his eventual passing on May 05, 1992. I realize the name of the facility changed from what it was, but I'm sure the staff are still doing an incredible job. It was a turbulent time for us. Receiving his diagnosis and we tried to take care of him ourselves, but he proved to be too much of a handful. Considering he was quite the handful at the time; the staff didn't let his attitude discourage them. I'm his youngest son and I personally appreciate everything the staff did for him to make his last few days comfortable. Thank you.
Janie McNew
Jan 2026
Our daughter has been living there for a few months. We noticed that the entrance is nice and brightly painted. We think that the hallways and rooms could use a good update. Although the rooms appear to be clean, the bed framework is shabby and the room could use an update.
Michelle Kavanaugh
Nov 2025
I've been in and out of nursing homes for the past 4 years.this was the first time I had been to Coral Bay. the building is old , but housekeeping kept it very clean and sanitized . CNA'S were all hard working and worked long shifts. The nurses are nice and attentive to the residents, they all have the unique ability to multitask and take good care of all of us. The only problem was the food, you never received what you ordered and the cooks don't know how to cook, the food was always cold , bacon raw and under cooked. They need to be trained by someone who knows how to cook. But that's just my opinion. They are always out of things they need for one of there meal options.these issues are an easy fix if someone will take the initiative to do some training.
6 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 14, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Keep all essential equipment working safely.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity L of L: immediate jeopardy, widespreadCorrected Apr 20, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity L of L: immediate jeopardy, widespreadCorrected Jan 21, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 13, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Have properly sized and located compartments to protect residents from smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024
Provide enough space and equipment to meet each resident's needs
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 8, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Coral Bay at Pensacola offers Memory Care and Skilled Nursing / Long Term Care.
Coral Bay at Pensacola is located at 600 W Gregory St in Pensacola, Florida.
Families describe attentive, responsive nursing staff at this 210-bed skilled nursing and rehab center in Pensacola, with several reviewers praising quick call-bell response and hardworking CNAs. Complaints center on inconsistent food quality and dated rooms and furnishings, even as the facility maintains an AHCA Silver Star award and JCAHO accreditation.
Coral Bay at Pensacola had 6 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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