MyLivingChoice

Arabella Health & Wellness Of Pensacola

1717 W Avery St

3.2(17 ratings)· Pensacola average: 4.1

Arabella Health & Wellness Of Pensacola, photo 11 / 3

Quick Facts

Total units
118
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
118

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Arabella Health & Wellness Of Pensacola are sharply divided, with families praising specific nurses, doctors, and the physical therapy team, while others describe serious neglect, particularly during night shifts. Several reviewers note that care quality seems inconsistent depending on the shift and that a newer management team has been trying to improve outcomes.

What reviewers praise

  • Specific nurses and doctors praised by name for genuine care
  • Physical therapy team called outstanding by a family member
  • Day shift staff described as attentive and caring
  • Newer management team seen as improving quality of care

What reviewers flag

  • Multiple reports of night shift staff being unresponsive or uncaring
  • One report of a call light left unanswered for 25 minutes
  • One report of a resident found with a soaked brief
  • Some reviewers describe certain staff as disrespectful or dismissive

AI-generated from reviews and community data.

Arabella Health & Wellness Of Pensacola is a senior living community in Pensacola, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 17 reviews.

About Arabella Health & Wellness Of Pensacola

Arabella Health & Wellness Of Pensacola is a skilled nursing and long-term care community in Pensacola, Florida, licensed for up to 118 residents. The facility is Medicare and Medicaid certified and operates as a for-profit limited liability company.

The community offers 24-hour staffing with on-site nurses, private rooms with private bathrooms, medication management, wheelchair accessibility, and housekeeping and laundry services. Residents have access to a restaurant-style dining room with dietary accommodations, social activities, gathering spaces, emergency call systems, cable or satellite TV, and security.

Reviews of Arabella are mixed. Some reviewers describe exceptional care from the clinical team and report meaningful improvements in their family members' health. Others express serious concerns about staff responsiveness and care quality, particularly on night shifts, with complaints about disrespectful interactions and inadequate attention. The facility holds a 3 of 5 star rating from CMS.

Types of Care at Arabella Health & Wellness Of Pensacola

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Arabella Health & Wellness Of Pensacola

3.2overall · 17 ratings combined

3.2★ on Google (17)

Betty Bourne

Feb 2026

via Google ↗

I was glad for the help but his bed was soaked and they fixed him up with a girl there

Jessi Spears

Dec 2025

via Google ↗

10/10 do not recommend. Dealing with a terrible situation for a family member that deserves much better, especially in a facility that is supposed to be equipped with the CNAs etc to take care of them. Day shift, during the week, seems to be alright. Don't expect anything from the night shift but lack of caring at all. They act very entitled and like they're just being attacked for no reason. If they'd do their job, family members would not be calling with concerns like we are. But save yourself the phone call anyway, it does nothing and will likely make it worse for your family member.

Flo Williams

Jun 2025

via Google ↗

The Entire Staff (Doctor, Nurse Practitioner (Manny), Nurses (especially Ms.Yolanda , Celeste) and Physical Therapy Team we’re All Outstanding… They truly took the time and genuinely cared for my family member. Even though the facility building appeared to be a little older, the staff made up for it with their top notch care…Thank You for helping to improve my family member’s overall health and quality of life…God Bless Each of You for all you give of yourselves to help others. Sincerely, Flo

Rebecca Larsen

Apr 2025

via Google ↗

You have to press a star in order to give review; This place deserves none! If you love your person at all, DO NOT consider this place. I have cried for the one I know is there now, her family is working diligently to get her somewhere else. The majority of the RN's or LPN's CNA's are disrespectful, will not interact in conversation unless you pull them into it. I asked the aid on 4/25/25 to help me clean up HER pt, the pt's brief was full...call light on for 25 minutes at the least. NO ONE came or answered call light. I had to go out to the station ask about the light not being tended to. Several at the station talking, even the aid I asked to help. She still never came. The oncoming person came and well!?. This is one of many during a short time there! HOW truthfully can someone in their right mind say staff and this place are pleasant? If you are used to a low standard, then it's understandable. Get out of patient care when you do not want to do patient care!

Marsha Buroker

Jan 2025

via Google ↗

Transition to the new management team at the center has been outstanding. They are truly focused on the best outcomes for their patients & residents and they have a heart felt commitment to prividing high quality care in a homelike environment. Great job@

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Arabella Health & Wellness Of Pensacola?

By submitting, you're okay with us and Arabella Health & Wellness Of Pensacola reaching out by phone, email or text. Always free for families; if you move in, the community may pay us a referral fee, never you.

Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 4, 2026Fire Safety StandardHealth Standard11 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

Feb 26, 2026Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2026

Feb 20, 2025Fire Safety StandardHealth Standard4 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2025

  • Have properly sized and located compartments to protect residents from smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2025

Nov 30, 2023Fire Safety StandardHealth Standard3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arabella Health & Wellness Of Pensacola offer?

Arabella Health & Wellness Of Pensacola offers Skilled Nursing / Long Term Care.

Where is Arabella Health & Wellness Of Pensacola located?

Arabella Health & Wellness Of Pensacola is located at 1717 W Avery St in Pensacola, Florida.

What do families say about Arabella Health & Wellness Of Pensacola?

Reviews for Arabella Health & Wellness Of Pensacola are sharply divided, with families praising specific nurses, doctors, and the physical therapy team, while others describe serious neglect, particularly during night shifts. Several reviewers note that care quality seems inconsistent depending on the shift and that a newer management team has been trying to improve outcomes.

How did Arabella Health & Wellness Of Pensacola do on recent health and safety inspections?

Arabella Health & Wellness Of Pensacola had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arabella Health & Wellness Of Pensacola?

Submit the Request Information form on this page, or contact Arabella Health & Wellness Of Pensacola directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Arabella Health & Wellness Of Pensacola? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Pensacola.