Betty Bourne
Feb 2026
I was glad for the help but his bed was soaked and they fixed him up with a girl there
1 / 3CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Arabella Health & Wellness Of Pensacola are sharply divided, with families praising specific nurses, doctors, and the physical therapy team, while others describe serious neglect, particularly during night shifts. Several reviewers note that care quality seems inconsistent depending on the shift and that a newer management team has been trying to improve outcomes.
AI-generated from reviews and community data.
Arabella Health & Wellness Of Pensacola is a senior living community in Pensacola, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 17 reviews.
Arabella Health & Wellness Of Pensacola is a skilled nursing and long-term care community in Pensacola, Florida, licensed for up to 118 residents. The facility is Medicare and Medicaid certified and operates as a for-profit limited liability company.
The community offers 24-hour staffing with on-site nurses, private rooms with private bathrooms, medication management, wheelchair accessibility, and housekeeping and laundry services. Residents have access to a restaurant-style dining room with dietary accommodations, social activities, gathering spaces, emergency call systems, cable or satellite TV, and security.
Reviews of Arabella are mixed. Some reviewers describe exceptional care from the clinical team and report meaningful improvements in their family members' health. Others express serious concerns about staff responsiveness and care quality, particularly on night shifts, with complaints about disrespectful interactions and inadequate attention. The facility holds a 3 of 5 star rating from CMS.
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Help Me Choose3.2overall · 17 ratings combined
3.2★ on Google (17)
Betty Bourne
Feb 2026
I was glad for the help but his bed was soaked and they fixed him up with a girl there
Jessi Spears
Dec 2025
10/10 do not recommend. Dealing with a terrible situation for a family member that deserves much better, especially in a facility that is supposed to be equipped with the CNAs etc to take care of them. Day shift, during the week, seems to be alright. Don't expect anything from the night shift but lack of caring at all. They act very entitled and like they're just being attacked for no reason. If they'd do their job, family members would not be calling with concerns like we are. But save yourself the phone call anyway, it does nothing and will likely make it worse for your family member.
Flo Williams
Jun 2025
The Entire Staff (Doctor, Nurse Practitioner (Manny), Nurses (especially Ms.Yolanda , Celeste) and Physical Therapy Team we’re All Outstanding… They truly took the time and genuinely cared for my family member. Even though the facility building appeared to be a little older, the staff made up for it with their top notch care…Thank You for helping to improve my family member’s overall health and quality of life…God Bless Each of You for all you give of yourselves to help others. Sincerely, Flo
Rebecca Larsen
Apr 2025
You have to press a star in order to give review; This place deserves none! If you love your person at all, DO NOT consider this place. I have cried for the one I know is there now, her family is working diligently to get her somewhere else. The majority of the RN's or LPN's CNA's are disrespectful, will not interact in conversation unless you pull them into it. I asked the aid on 4/25/25 to help me clean up HER pt, the pt's brief was full...call light on for 25 minutes at the least. NO ONE came or answered call light. I had to go out to the station ask about the light not being tended to. Several at the station talking, even the aid I asked to help. She still never came. The oncoming person came and well!?. This is one of many during a short time there! HOW truthfully can someone in their right mind say staff and this place are pleasant? If you are used to a low standard, then it's understandable. Get out of patient care when you do not want to do patient care!
Marsha Buroker
Jan 2025
Transition to the new management team at the center has been outstanding. They are truly focused on the best outcomes for their patients & residents and they have a heart felt commitment to prividing high quality care in a homelike environment. Great job@
4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedDeficient, Provider has no plan of correction
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2025
Have properly sized and located compartments to protect residents from smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Arabella Health & Wellness Of Pensacola offers Skilled Nursing / Long Term Care.
Arabella Health & Wellness Of Pensacola is located at 1717 W Avery St in Pensacola, Florida.
Reviews for Arabella Health & Wellness Of Pensacola are sharply divided, with families praising specific nurses, doctors, and the physical therapy team, while others describe serious neglect, particularly during night shifts. Several reviewers note that care quality seems inconsistent depending on the shift and that a newer management team has been trying to improve outcomes.
Arabella Health & Wellness Of Pensacola had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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