Gloria Terry
May 2026
You have to work closely with the staff to get optimal care and if something doesn't look right, ask questions.
Copley Health Center
155 Heritage Woods Drive
2.8(57 ratings)· Copley average: 4
1 / 4Quick Facts
- Total units
- 130
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 130
- Ownership
- Family-owned, part of national CommuniCare network
- Therapy services
- On-site PT, OT, and speech therapy offered
- Resident amenities
- Enclosed courtyards and pet therapy program on-site
CMS Care Compare
What Families Think
Reviews of Copley Health Center are decidedly mixed, with a low overall Google rating and several detailed accounts of neglect, unresponsive staff, and cleanliness problems alongside praise for the physical, occupational, and speech therapy teams. Families considering short-term rehab or long-term care here should ask pointed questions about staffing, night-shift supervision, and housekeeping before admission.
The Good
- Physical, occupational, and speech therapy staff highly praised
- Enclosed courtyards, bistro, and pet therapy program
- One long-term resident found staff friendly and helpful
The Bad
- Multiple reports of neglect: no water, unwashed patients, dirty linens
- Several reviewers describe verbal abuse by staff
- Housekeeping and room cleanliness repeatedly criticized
- Reports of unanswered call lights and slow staff response
AI-generated from reviews and community data.
About Copley Health Center
Copley Health Center is a skilled nursing facility in Copley, Ohio, offering both short-term rehabilitation and long-term care services. The center prioritizes holistic wellness, focusing on both emotional and physical well-being as core elements of its senior care approach.
The facility emphasizes person-centered care and individualized treatment plans. For residents in need of short-term recovery, the team creates personalized care plans with the goal of helping patients return home as quickly and safely as possible. The center involves residents and families in every step of the planning process to support independence and comfort.
Copley Health Center offers a variety of amenities and activities to promote engagement and quality of life. Residents have access to enclosed courtyards, a bistro, pet therapy, and monthly craft time. The center also hosts seasonal celebrations including an annual Thanksgiving dinner and other special events throughout the year.
The facility is part of CommuniCare Family of Companies, a family-owned provider that operates skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities across the nation.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
2.8overall · 57 ratings combined
2.8★ on Google (57)
MLT
Feb 2026
A neighbor's husband was here for rehab, and the required rehab didn't happen. The first day I took her to visit him, he had been there for about 5 days. The room was so drab and dreary and he did not look happy. They did not have him shower or change his bed up to that day. She said he had on the same clothes as the day he was admitted, and clean clothes were brought in with him. I went to ask for a water pitcher and all they provide is foam cups. He drank the large cup of ice water immediately. I got it refilled and asked for a second cup. He drank both immediately again. He was extremely thirsty due to no water being provided for the whole day, or longer. I left him with 2 full cups to get by on. My neighbor said there were clothes and things on top of his dresser that were left from the prior patient. The caulk in the shower was old and dried up. I saw a washcloth on the sink and was horribly shocked. It was dried up, black and green and very dirty and smelly. We need an option for a negative 5 rotten apples score. This place is ugly, old, musty, smelly, dirty, lack of maintenance, very uncared for, and has old heating/cooling for the rooms. The last card left on the table by a housekeeper was dated 3 weeks ago. It's a horrible place for a skilled care patient who most likely can't speak for themselves While we were there, multiple room alerts were going off for a very long time, also at the nurse station, and no one was around taking care of them. At a different station when we were entering there were 3 women in dark scrubs behind a station laughing and talking loudly, while there was a patient in a room asking for help out loud, and there were multiple room alerts going off. I was only there twice and this is how much was observed. Who knows how much more, or how much worse it is each day? This place needs to be inspected FAST. It's a very sad place.
Steven Bodner
Jul 2025
Place is a JOKE …. They don’t take care of people there for nothing!
Roger Carroll
Nov 2024
Terrible place would NOT recommend. My grandma was just in there, and she was treated horribly.
Jasmin Otero
Nov 2024
Great facility. Admissions director is very passionate and a great resource to patients and family!
Frequently Asked Questions
What types of care does Copley Health Center offer?
Copley Health Center offers Skilled Nursing / Long Term Care.
Where is Copley Health Center located?
Copley Health Center is located at 155 Heritage Woods Drive in Copley, Ohio.
What do families say about Copley Health Center?
Reviews of Copley Health Center are decidedly mixed, with a low overall Google rating and several detailed accounts of neglect, unresponsive staff, and cleanliness problems alongside praise for the physical, occupational, and speech therapy teams. Families considering short-term rehab or long-term care here should ask pointed questions about staffing, night-shift supervision, and housekeeping before admission.
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