Gloria Terry
May 2026
You have to work closely with the staff to get optimal care and if something doesn't look right, ask questions.
1 / 4Quick Facts
- Total units
- 130
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 130
- Inspections
- View history (40 citations)
- Ownership
- Family-owned, part of national CommuniCare network
- Therapy services
- On-site PT, OT, and speech therapy offered
- Resident amenities
- Enclosed courtyards and pet therapy program on-site
CMS Care Compare
What Families Think
Reviews of Copley Health Center are decidedly mixed, with a low overall Google rating and several detailed accounts of neglect, unresponsive staff, and cleanliness problems alongside praise for the physical, occupational, and speech therapy teams. Families considering short-term rehab or long-term care here should ask pointed questions about staffing, night-shift supervision, and housekeeping before admission.
The Good
- Physical, occupational, and speech therapy staff highly praised
- Enclosed courtyards, bistro, and pet therapy program
- One long-term resident found staff friendly and helpful
The Bad
- Multiple reports of neglect: no water, unwashed patients, dirty linens
- Several reviewers describe verbal abuse by staff
- Housekeeping and room cleanliness repeatedly criticized
- Reports of unanswered call lights and slow staff response
AI-generated from reviews and community data.
Copley Health Center is a senior living community in Copley, Ohio offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 57 reviews.
About Copley Health Center
Copley Health Center is a skilled nursing facility in Copley, Ohio, offering both short-term rehabilitation and long-term care services. The center prioritizes holistic wellness, focusing on both emotional and physical well-being as core elements of its senior care approach.
The facility emphasizes person-centered care and individualized treatment plans. For residents in need of short-term recovery, the team creates personalized care plans with the goal of helping patients return home as quickly and safely as possible. The center involves residents and families in every step of the planning process to support independence and comfort.
Copley Health Center offers a variety of amenities and activities to promote engagement and quality of life. Residents have access to enclosed courtyards, a bistro, pet therapy, and monthly craft time. The center also hosts seasonal celebrations including an annual Thanksgiving dinner and other special events throughout the year.
The facility is part of CommuniCare Family of Companies, a family-owned provider that operates skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities across the nation.
Types of Care at Copley Health Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Pet Friendly
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Copley Health Center
2.8overall · 57 ratings combined
2.8★ on Google (57)
MLT
Feb 2026
A neighbor's husband was here for rehab, and the required rehab didn't happen. The first day I took her to visit him, he had been there for about 5 days. The room was so drab and dreary and he did not look happy. They did not have him shower or change his bed up to that day. She said he had on the same clothes as the day he was admitted, and clean clothes were brought in with him. I went to ask for a water pitcher and all they provide is foam cups. He drank the large cup of ice water immediately. I got it refilled and asked for a second cup. He drank both immediately again. He was extremely thirsty due to no water being provided for the whole day, or longer. I left him with 2 full cups to get by on. My neighbor said there were clothes and things on top of his dresser that were left from the prior patient. The caulk in the shower was old and dried up. I saw a washcloth on the sink and was horribly shocked. It was dried up, black and green and very dirty and smelly. We need an option for a negative 5 rotten apples score. This place is ugly, old, musty, smelly, dirty, lack of maintenance, very uncared for, and has old heating/cooling for the rooms. The last card left on the table by a housekeeper was dated 3 weeks ago. It's a horrible place for a skilled care patient who most likely can't speak for themselves While we were there, multiple room alerts were going off for a very long time, also at the nurse station, and no one was around taking care of them. At a different station when we were entering there were 3 women in dark scrubs behind a station laughing and talking loudly, while there was a patient in a room asking for help out loud, and there were multiple room alerts going off. I was only there twice and this is how much was observed. Who knows how much more, or how much worse it is each day? This place needs to be inspected FAST. It's a very sad place.
Steven Bodner
Jul 2025
Place is a JOKE …. They don’t take care of people there for nothing!
Roger Carroll
Nov 2024
Terrible place would NOT recommend. My grandma was just in there, and she was treated horribly.
Jasmin Otero
Nov 2024
Great facility. Admissions director is very passionate and a great resource to patients and family!
Government Inspection History
7 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 24, 2026Fire Safety StandardHealth ComplaintHealth Standard6 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2026
Mar 5, 2025Health Complaint1 citation
Help the resident with transportation to and from laboratory services outside of the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Nov 21, 2024Health Complaint3 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2024
Mar 27, 2024Health Complaint1 citation
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024
Jan 17, 2024Fire Safety StandardHealth Standard16 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedCorrected Feb 8, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Feb 8, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2024
Sep 18, 2023Health Complaint1 citation
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 4, 2023
May 14, 2021Fire Safety StandardHealth Standard12 citations
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedCorrected Jun 7, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2021
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2021
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2021
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Copley Health Center offer?
Copley Health Center offers Skilled Nursing / Long Term Care.
Is Copley Health Center pet friendly?
Yes. Copley Health Center lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Copley Health Center located?
Copley Health Center is located at 155 Heritage Woods Drive in Copley, Ohio.
What do families say about Copley Health Center?
Reviews of Copley Health Center are decidedly mixed, with a low overall Google rating and several detailed accounts of neglect, unresponsive staff, and cleanliness problems alongside praise for the physical, occupational, and speech therapy teams. Families considering short-term rehab or long-term care here should ask pointed questions about staffing, night-shift supervision, and housekeeping before admission.
How did Copley Health Center do on recent health and safety inspections?
Copley Health Center had 7 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Copley Health Center?
Submit the Request Information form on this page to connect with Copley Health Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Copley Health Center? Claim this listing to update photos, pricing, and details. It's free.
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