Felicia Bass
Jun 2026
This is the most unprofessional home health I’ve ever worked for. Brandi in the office speaks to the clients like they are dogs majority of the time. I wouldn’t recommend this company to ANYONE!!!!
Quick Facts
- Medicare quality
- 1.0 of 5 stars
- Medicare certified
- Since 1988
Home Health Compare
What Families Think
Reviewers describe significant and recurring problems with this home health and hospice provider, including aides failing to show up for shifts, poor communication from the office, and allegations of unprofessional and dishonest behavior. The community holds a 2.7 out of 5 rating based on 12 Google reviews, with the available written reviews overwhelmingly negative.
The Bad
- Multiple reports of aides not showing up for scheduled shifts
- Several reviewers say office fails to notify families of missed visits
- Multiple complaints about unprofessional or disrespectful staff communication
- One report of dishonesty about a home evaluation visit
AI-generated from reviews and community data.
Continuing Care is a home health agency serving Harrisonburg, Virginia offering Home Health. Families rate it 2.7 out of 5 across 12 reviews.
About Continuing Care
Continuing Care is a home health and hospice community in Harrisonburg, Virginia.
Families rate Continuing Care 2.7 out of 5 based on 12 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Continuing Care
Home Health
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Help Me ChooseReviews of Continuing Care
2.7overall · 12 ratings combined
2.7★ on Google (12)
Amy hughes
May 2026
They are absolutely awful. Can't even cover the shifts they are supposed too. How can you do a job like that and leave customer without any information. These are seniors and they deserve respect. You suck continued care.
Paradice Marie
Sep 2024
They are liars!!! They came out to evaluate my father and they went back to their company and said our house was dirty and messy and because we had dogs that barked and said that my father rushed her out to smoke a cigarette (WHICH NONE OF THESE IS TRUE except the dogs barking but thats because there was someone new in our house.) Worst company ever!!!
Maegan Coor
Mar 2021
Continuing Care is disorganized, unreliable, dishonest and unprofessional.
David Stuart
Mar 2019
Inconsistent. Aides sometimes don't show and their office knows and still do not contact patient or family. Just happened again. Some aides are very poorly trained and do minimal to nothing. If you finally get someone that stays at the company for more than a couple weeks they just float them around. When patients and aides finally get things into a system, they change the aide. There are so many other grievances with this company. Terrible. Just filed a complaint with the office. The aide was on the couch asleep with a jacket over the head, and apparently been that way for two hours prior to me coming in. Naturally this didn’t warrant having the aide leave but a call telling her “we don’t do that.” This aide is new to my relative today because yesterday’s didn’t call (until the evening) or show up, and wasn’t there the day before either. I’m notifying the state this time because they’re defrauding the govt and only going to let this happen to the next client.
Medicare Quality of Care
Continuing Care is a Medicare-certified home health agency (certified since 1988). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Home health aide
What patients say
- Would definitely recommend the agency98%US 79%
- Rated their overall care 9 or 10 out of 1096%US 85%
- Care was given in a professional way99%US 89%
- The team communicated well97%US 86%
- The team discussed medicines, pain and home safety100%US 82%
5 completed patient surveys, 29% response rate.
How patients did
- Care started within 2 days of referral86%US 94%
- Patients got better at walking or moving around57%US 83%
- Patients got better at getting in and out of bed52%US 83%
- Patients got better at bathing66%US 86%
- Patients' breathing improved50%US 85%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)4%US 0%
- Discharge function score met or exceeded expectations68%US 61%
Service area
Continuing Care reports serving 22 ZIP codes, including Harrisonburg, Bridgewater, Broadway, Dayton, Edinburg, Elkton, Front Royal, Grottoes, Hinton, Luray and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497421. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Continuing Care offer?
Continuing Care offers Home Health.
Where is Continuing Care located?
Continuing Care is located at 579 E Market St in Harrisonburg, Virginia.
What do families say about Continuing Care?
Reviewers describe significant and recurring problems with this home health and hospice provider, including aides failing to show up for shifts, poor communication from the office, and allegations of unprofessional and dishonest behavior. The community holds a 2.7 out of 5 rating based on 12 Google reviews, with the available written reviews overwhelmingly negative.
Does Medicare cover care from Continuing Care?
Yes. Continuing Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.0 out of 5 stars.
Do I need a referral to use Continuing Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Continuing Care?
Submit the Request Information form on this page to connect with Continuing Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Continuing Care? Claim this listing to update photos, pricing, and details. It's free.
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