Ann Hargrove
Apr 2026
I've called a relative over 15 times, but to no avail. They ask all kinds of questions, which is none of their business. I am calling the BBB in the morning. I understand that this is a family business.
Conover Nursing & Rehab Center
920 4th Street Southwest
3.6(31 ratings)· Conover average: 3.4
Quick Facts
- Total units
- 90
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 90
- Inspections
- View history (7 citations)
- Ownership
- Only family-owned skilled nursing provider in Catawba County
- Rehab focus
- Specializes in hip, knee, stroke, and cardiac recovery
- Location
- Located in the foothills near Hickory, NC
CMS Care Compare
What Families Think
Reviews of Conover Nursing & Rehab Center are mixed, with several families praising the rehab staff, care coordination, and compassionate treatment of residents, while others report serious lapses in care and difficulty getting information from the facility. The community is family-owned and focuses on skilled nursing and short-term rehabilitation after surgeries or illness.
The Good
- Care manager helped coordinate insurance and admission paperwork
- Nurses in rehab wing described as wonderful
- Residents treated with dignity and respect
- Family-owned, homelike atmosphere emphasized by reviewers
The Bad
- One report of a resident developing C. diff and a second hip fracture
- One account of lost clothing and unauthorized walker use before a fall
- One reviewer described repeated unanswered calls to check on a relative
- One report of administrators refusing to discuss a care incident
AI-generated from reviews and community data.
Conover Nursing & Rehab Center is a senior living community in Conover, North Carolina offering Skilled Nursing / Long Term Care. Families rate it 3.6 out of 5 across 31 reviews.
About Conover Nursing & Rehab Center
Conover Nursing and Rehabilitation Center is a skilled nursing home and rehabilitation facility in Conover, North Carolina, located in the foothills near Hickory. The 90-bed facility, built in 2002, is family-owned and independently operated, distinguishing it as the only family-owned health care provider of rehabilitation therapy and skilled nursing services in Catawba County.
The center offers state-of-the-art rehabilitative therapy and long-term skilled nursing care. Services include recovery support for hip and knee surgeries, stroke and cardiac rehabilitation, and treatment for various illnesses and injuries. The facility is staffed with qualified professionals focused on helping patients return to their everyday lives as quickly as possible.
Family ownership is emphasized as central to the community's approach, promoting a homelike atmosphere reflected in both the physical environment and the caring staff. The center aims to serve residents in a warm and nurturing environment where people feel loved, happy, and valued as members of a family.
Types of Care at Conover Nursing & Rehab Center
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of Conover Nursing & Rehab Center
3.6overall · 31 ratings combined
3.6★ on Google (31)
Ethel Casey
Mar 2026
They are the best. I was there in June of last year. They were so good to me and my family and friends. If I ever need their kind of care you can bet that’s where I’ll get it.
Thomas Harless
Nov 2025
The facility is excellent and all the personnel are great. They are very attentive to the needs of the patients/ people. Mom mother was very happy the time she spent there. They treated her with dignity and respect.There isn't anything negative I can say about the facility.
Caitlin Hall
Oct 2025
Terrible place for rehab. Sent my loved one here and they never gave updates, never washed his clothes and he left with another broken hip and c diff. They lost his clothes a few days in and we had them labeled. After they gave him a walker (without doctor orders) he fell and broke his other hip. When I came back to talk about the process and what happened, admin said they needed to leave and couldn’t talk to me. BOTH administrators. Totally unprofessional. Would not recommend at all
SCOTT K
Feb 2025
My mother Caroline was in this facility from December through January of 2025. Tara did a great job of streamlining the process of enrollment from Duke hospital. Tammi was my mother’s care manager and did a great job of getting all my mom’s care approved with Humana. She also helped with any other documentation needed. All the nurses in the rehab wing were wonderful. I fully recommend this facility based on my experience with them.
Government Inspection History
3 inspection visits in the last three years, 7 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 15, 2026Fire Safety StandardHealth Standard1 citation
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Feb 21, 2025Fire Safety StandardHealth Standard6 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2025
Oct 18, 2023Fire Safety StandardHealth StandardNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Conover Nursing & Rehab Center offer?
Conover Nursing & Rehab Center offers Skilled Nursing / Long Term Care.
Where is Conover Nursing & Rehab Center located?
Conover Nursing & Rehab Center is located at 920 4th Street Southwest in Conover, North Carolina.
What do families say about Conover Nursing & Rehab Center?
Reviews of Conover Nursing & Rehab Center are mixed, with several families praising the rehab staff, care coordination, and compassionate treatment of residents, while others report serious lapses in care and difficulty getting information from the facility. The community is family-owned and focuses on skilled nursing and short-term rehabilitation after surgeries or illness.
How did Conover Nursing & Rehab Center do on recent health and safety inspections?
Conover Nursing & Rehab Center had 3 government inspection visits in the last three years, with 7 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Conover Nursing & Rehab Center?
Submit the Request Information form on this page to connect with Conover Nursing & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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