1 / 5Families describe Connected Home Care as a small, family-run home health and hospice agency in Beverly, Massachusetts, praised mainly for its caregivers and communication. Most reviewers say aides are professional, caring, and reliable, though one described serious frustration reaching the office by phone.
AI-generated from reviews and community data.
Connected Home Care is a home health and hospice provider serving Beverly, Massachusetts. The company offers in-home assistance ranging from personal care and household help to companion services and end-of-life support.
Families consistently praise the quality and dedication of the caregivers themselves. Multiple reviewers noted that aides are professional, compassionate, and genuinely invested in their clients' wellbeing. One family wrote, "the people that care for her really really care and love helping people." The office staff—particularly schedulers—also receive recognition for responsiveness and their ability to maintain consistent coverage and communication. Families appreciate the personal touch, with one noting it's "easy to tell their still family owned and operated."
A notable concern raised by one reviewer involves difficulty reaching the office by phone and delayed callbacks, which created friction around referral processing despite satisfaction with the actual caregiver assigned. This contrasts with other families' experiences of pleasant and competent service from intake through scheduling.
Connected Home Care holds a 4.1 out of 5 rating based on 10 Google reviews.
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Help Me Choose4.1overall · 10 ratings combined
4.1★ on Google (10)
Beth Brown
Feb 2023
So difficult to get through to them. Today, the phone system wouldn’t work. On other days, I got through, but no one picked up the phone; I left a message several times, and no one called back. 3 referrals had to be sent by the nurse in the doctor’s office before they agreed that they received the referral. The aide is wonderful but the office is frustrating!
Nancy Mucci
Mar 2019
My mother is basically a shut in and she receives help every day whether it be to clean her apartment, run to the grocery store, or a companion to play scrabble she has it through Connected Home Care. And the people that care for her really really care and love helping people. It is also great for me and my siblings. We all have very busy schedules and if she wasn't getting this excellent care, we would have to compromise our work schedules to help do all the things that Connected Health Care does. Every time I get the chance, I tell all of my mother's helpers how much we appreciate them and how we couldn't manage without them! Keep up the good work Connected Home Care!
Sandy Horton
Oct 2017
TLC/Connected Home Care has been providing home health aide care for my 88 year old mother for over a year. The aides that come to the house are wonderful, always professional and do an awesome job assisting my mother. The scheduling girls in the office are superb, very professional and are usually able to fill all the shifts. They maintain great communication with me about the schedule. I highly recommend this agency for home health care needs.
anthony vario
Aug 2017
They were on time and professional. We felt very comfortable with the caregivers they sent. It's easy to tell their still family owned and operated. Thanks again Connected Homecare!
Gary Morgan
Jul 2017
My 92 year old father-in-law needs assistance. When I contacted Connected Home Care I received pleasant and competant service- from the first person who answered the phone to the nurse who came out to the scheduling person to the actual aids. They were patient when my father-in-law wasn't sure about things at first. The scheduler is present and actually answers the phone herself! The aids have both done an amazing job. Since we live rather far from my father-in-law, we need an agency we feel we can rely on and Connected Home Care has filled our needs well.
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