Robert Bux
Jul 2026
Fault can be found anywhere, but overall this Complete Care is an excellent facility to seek therapy and recovery at. I have enjoyed my stay, staff is very informative, Concierge Arianna is very kind and helpful.
1 / 6CMS Care Compare
Complete Care at Westfield is a skilled nursing and post-acute rehabilitation facility that emphasizes therapy-driven recovery and reducing hospital readmissions after a stay. The community holds a 4.3 average Google rating from 432 reviews, though no individual review excerpts were provided to detail specific family experiences.
AI-generated from reviews and community data.
Complete Care At Westfield is a senior living community in Westfield, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 437 reviews.
Complete Care at Westfield is a post-acute, skilled nursing, and long-term care facility in Westfield, New Jersey. The community provides rehabilitation and recovery services tailored to support residents through their care journey with personalized services designed to be comfortable, enriching, and engaging.
The facility emphasizes structured rehabilitation programs designed to support patients in achieving their goals and successfully transitioning home. Staff work collaboratively with residents to celebrate milestones and implement strategies to reduce preventable hospital readmissions following post-acute stays.
The community offers physical therapy and rehabilitation services, with group therapy sessions available. Nursing and aide support are available throughout the facility, and the care team includes physical therapists, nurses, and medical assistants focused on resident recovery and comfort.
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Help Me Choose4.3overall · 437 ratings combined
4.3★ on Google (437)
Robert Bux
Jul 2026
Fault can be found anywhere, but overall this Complete Care is an excellent facility to seek therapy and recovery at. I have enjoyed my stay, staff is very informative, Concierge Arianna is very kind and helpful.
Bibiane Charles
Jul 2026
I would like to express my sincere gratitude to Nurse Tessie and Nurse Kamila. Their exceptional care stands out within this facility. I experience a sense of tranquility when Nurse Tessie is on duty, as she consistently provides excellent care for my brother. My only concern arises during her time off. Nurse Tessie demonstrates remarkable compassion and a profound dedication to her profession, consistently addressing all my concerns. May God bless Nurse Tessie and Nurse Kamila. I place my complete trust in their care for my brother. My appreciation for their efforts is immeasurable.
James
Jun 2026
I just completed my rehab stay here. I had a wonderful experience with the all the staff here. They were all friendly and knowledgeable. I am now ready to go home and face the world all back to myself! There's been so many great staff- from nursing (blood work and wound care as well) to therapy that I can't pick any individuals. Would def recommend this place to anyone in need of rehab services!
Marie Ortman
Jun 2026
I fell at home and broke my femur. I was in a lot of pain and was very confused. I landed at Westfield and there 2 nurses in particular that I would like to recognize for going beyond the call of duty. Carmela Carlos and Tessie Abrechcinski who are an assest to this facility and should be recognized as such. I am now ready to go home in great shape after my wonderful and helpful staff in nursing and rehab. They were understanding and caring to help me get back on my own. Would highly recommend this place to anyone in need!
Suprised 0.o
May 2026
DO NOT USE THIS PLACE! After 7 hours of my grandma being there my entire family had to go on a 1am rescue mission. For starters upon arrival she was put into a bed and left sitting on the edge of it without any pillows or blankets right after having surgery for a broken hip. It was 2 hours before pillows were brought in. While we were there helping her settle in staff was rude but okay. Once we left they did not clean her commode , wouldn’t give her the medicine she needs to take every night , and refused to help her to the bathroom. Negligence at its finest. The we received a panic phone call from her that a staff member shook her. We immediately got in the car and got to her to get her taken out of there. A Westfield EMT who showed up to transport her told us that this place is a “known issue”. The smell of the entire facility is vile and repulsive, the rooms smell even worse than the halls. The conditions of rooms are horrible. If you have a loved one here please consider moving them out asap. The place should be shut down.
4 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 7, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Feb 15, 2023
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2023
Establish an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2023
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2021
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2021
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care At Westfield offers Skilled Nursing / Long Term Care.
Complete Care At Westfield is located at 1515 Lamberts Mill Road in Westfield, New Jersey.
Complete Care at Westfield is a skilled nursing and post-acute rehabilitation facility that emphasizes therapy-driven recovery and reducing hospital readmissions after a stay. The community holds a 4.3 average Google rating from 432 reviews, though no individual review excerpts were provided to detail specific family experiences.
Complete Care At Westfield had 4 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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