1 / 5CMS Care Compare
Reviews for Complete Care at Silver Lake are mixed: several families praise the friendly activities staff, the on-site hair salon, and a warm, welcoming atmosphere, while a couple of reports describe serious concerns with physical therapy quality and communication with administration and social workers.
AI-generated from reviews and community data.
Complete Care at Silver Lake is a senior living community in Dover, Delaware offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 4.5 out of 5 across 191 reviews.
Complete Care at Silver Lake is a skilled nursing and long-term care facility in Dover, Delaware, licensed for 120 residents. It provides rehabilitation and extended care services.
Family experiences at the facility vary considerably. Some families report a welcoming atmosphere with attentive staff, one described a warm visit from church carolers where residents and staff participated in singing together. Activities are noted as varied, with a salon on-site. However, other families have raised concerns about the physical condition of the building, describing it as dated, and noted difficulty reaching administrative staff or getting timely responses to questions. Accessibility issues, including a broken front door mechanism, have frustrated visiting family members.
With a 4.5-star rating across 191 reviews, the facility shows mixed results. Families considering short-term rehabilitation should weigh positive reports about atmosphere and activities against concerns about building condition and staff responsiveness raised in lower-rated reviews.
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Help Me Choose4.5overall · 191 ratings combined
4.5★ on Google (191)
Nashaya H
Jun 2026
The facility is old dingy and dated, nurses act like you are bothering them when you ask questions and it is hard to reach the social worker/coordinator. I would not recommend anyone to send their loved one here for short term rehabilitation.
Mary Palmer
Jun 2026
Pleasant atmosphere; varied activities for residents; hair salon on site with great stylist. We see a noticeable improvement in our relative’s demeanor with more smiles, laughter and connection.
Robert Doyle
Jun 2026
Alright. Once you get in doors service is good. The Doors!, the actual outside door works, the inside doesn't work its a "pull.". Im in a wheelchair so... but I'm not only friend/family to visit in a wheelchair or walker. 1st impressions! "The front door" is broken! Why leave a relative there?
Crystal Emerson
May 2026
My mom went here after having a break in her shin just below the knee. She was there for physical Rehab, in the 12 weeks she was non weight bearing they hardly had her working PT and any chance they could they tried to kick her out on the street. I asked to make sure that she could stand before leaving. I was told they were working towards that. She was discharged with falsified PT notes saying she can stand and pivot, she is still bed bound. Her "standing" was for 10 seconds with two guys holding her up. Admin doesn't know what they are doing nor do they communicate with each other let alone family or the patient. The rehab section seems set up to get you just good enough to be less difficult before they switch you to long term care. Do not send family here my mother had to wait for an hour for a bed pan! Some staff cares but most are in it for the paycheck.
Iris Caban
Dec 2025
A group from church went caroling to the facility and we were received by Shelly, the activity director who guided us to the designated areas. Everyone was welcoming and kind. Both the residents and staff join us singing. We had a beautiful experience. We will go back to the facility to Christmas caroling again, next year. Thank you!
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 11, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Mar 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Mar 6, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care at Silver Lake offers Skilled Nursing / Long Term Care.
Complete Care at Silver Lake is located at 1080 Silver Lake Blvd in Dover, Delaware.
Reviews for Complete Care at Silver Lake are mixed: several families praise the friendly activities staff, the on-site hair salon, and a warm, welcoming atmosphere, while a couple of reports describe serious concerns with physical therapy quality and communication with administration and social workers.
Complete Care at Silver Lake had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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