4.1(102 ratings)· Waukesha average: 4.2
1 / 5CMS Care Compare
Reviewers describe Complete Care at Kensington as a facility with a mix of caring, attentive staff and daily activities, alongside serious concerns from a couple of families about neglect and poor communication during difficult moments. Experiences vary widely, from praise for compassionate end-of-life care to one report of a major HIPAA violation and unaddressed complaints.
AI-generated from reviews and community data.
Complete Care at Kensington (Kensington Care and Rehab Center) is a senior living community in Waukesha, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 102 reviews.
Complete Care at Kensington is a post-acute, skilled nursing, and long-term care facility in Waukesha, Wisconsin. The community provides rehabilitation and recovery services tailored to support residents through their healthcare journey with personalized care and support.
The facility offers a range of therapeutic programs designed to help patients achieve rehabilitation goals and successfully transition home. Complete Care implements strategies to reduce preventable hospital readmissions and works collaboratively with patients and their families throughout the recovery process.
The community features a newly renovated building with fresh finishes and offers various daily activities for residents, including games, scavenger hunts, manicures, and cookouts. Residents have access to a beautiful outdoor courtyard for recreation and leisure time.
Staff across all departments, including nursing, therapy, administration, social work, and activities, work together to meet resident and family needs. The facility emphasizes communication and addresses concerns promptly and respectfully, creating an environment where residents are treated with dignity and compassion.
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Help Me Choose4.1overall · 102 ratings combined
4.1★ on Google (102)
Linda Kratzke
Apr 2026
It was good to see Janet and all the other residents entertained by Irish singer. So nice! Janet mentioned being treated with a delicious Shamrock Shake! Thank you Staff, Activity members and all Nurses for doing all you do in your caring ways! 💓☀️
Brenda Mitchell
Mar 2026
My husband was in this awful place for less than 24 hrs before fue to a drastic change in his.pneumonia he had to go back to the hospital. In the first4 hours he was there he was basically ignored! A few days after he was discharged I received a call that a large amount of his possessions needed to be picked up,I was very confused by this as I was positive I had taken everything. A few days later my daughter went to the facility to collect his alleged things.When she arrived no one was at the reception desk after waiting for about10 minutes a staff member who was obviously on her way out helped my daughter by giving her a large bag of clothes this staff member didn't check the items to make sure they were my husbands, A short time later my daughter opened up the bag and on top of the clothes she found a folder that had a patients name,SS#, date of birth and other medical information, this is a HUGE HIPPA VIOLATION!!! My daughter immediately turned in a complaint to the appropriate agency,she emailed Kensington care(twice) and never received the courtesy of a response!!!! After this experience with Kensington I wouldn't send my dog there!!!! I'll bet I won't get a response from them regarding this review!
Catherine Cadogan
Jan 2026
Although sometimes when I taker to my husband in the phone, he complained about not getting the car he needs. How've, I told him to make sure he tells his nurse about it. He has been forgetful, and he forgets to ask or say to his nurse how he felt during the night before or the same day. For example when I talked to him on Wednesday, Jan 28, he told me his BiPap machine stopped working. So, the following day, Thursday, when my our son and I visited, i was able to talk to the head nurse of his unit about the BiPap. She instructed me what I needed to do. Thank you for your help! Hence, Kensington Care takes good care of my husban despite how my husband felt.
Chelsey Zaremba
Sep 2024
Kensington Care and Rehab has a welcoming atmosphere and wonderful staff! Newly renovated with fresh paint and new floors! Everyone treats everyone as if they are family. Each department works hard to meet the needs of the resident and their family. Concerns are addressed immediately and taken serious. Every day has different activities for the residents to enjoy! I recommend Kensington Care and Rehab for rehab and or long term care for yourself or a loved one! It’s a great experience, come and enjoy!
Debra Keyes
Aug 2024
Its difficult losing your Mom… knowing her passing is approaching puts everyone in a place you don't know how to deal with. I was disappointed with the condition of the room, and the “she can wait” attitude of some “care”givers. Her food was good ( new chef)! But there is a core of incredible women and men… who were there for her… and me. It took a team to help her through those last ugly hours… and sometimes that meant me walking down to the desk to ask. It wasn’t what i felt i should have done, but it was my responsibility to help Mom. The incredible, knowledgeable, compassionate caregivers gave more than a little… they gave from their hearts, and thats what you want as you wait and cry. I now understand, know that this process is a team effort, and kind words will create that atmosphere needed to say “good-bye”. my Mom was blessed to have a roommate full of love and a team, driven by one powerful, caring woman! (T) who spends hours of overtime with her patients and took care of Mom and her family No, i wasn't 100% happy… but i found a way for my Mom. And in the end, that was important. Praise the Lord for those who really care. They DO work here❣️
6 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 20, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jun 12, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 31, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 15, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 13, 2024
Provide training in compliance and ethics.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 13, 2024
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 13, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care at Kensington (Kensington Care and Rehab Center) offers Skilled Nursing / Long Term Care.
Complete Care at Kensington (Kensington Care and Rehab Center) is located at 1810 Kensington Dr in Waukesha, Wisconsin.
Reviewers describe Complete Care at Kensington as a facility with a mix of caring, attentive staff and daily activities, alongside serious concerns from a couple of families about neglect and poor communication during difficult moments. Experiences vary widely, from praise for compassionate end-of-life care to one report of a major HIPAA violation and unaddressed complaints.
Complete Care at Kensington (Kensington Care and Rehab Center) had 6 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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