1 / 5CMS Care Compare
Complete Care at Hillside is a skilled nursing and long-term care facility in Wilmington, DE, focused on post-acute rehabilitation and discharge planning. Google reviewers generally praise the cleanliness and friendliness of staff, especially on the second floor, though several raise concerns about medication oversight, CNA training, and one report of pest issues.
AI-generated from reviews and community data.
Complete Care at Hillside is a senior living community in Wilmington, Delaware offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 133 reviews.
Complete Care at Hillside is a post-acute, skilled nursing, and long-term care facility located in Wilmington, Delaware. The community provides rehabilitation and recovery services with a focus on tailoring care to individual resident needs and creating a comfortable and engaging environment.
The facility offers a series of programs designed to support patients through their rehabilitation journey and help them successfully transition home. These programs emphasize celebrating patient milestones when residents reach their rehabilitation goals and work to reduce preventable hospital readmissions following post-acute stays through implementing various care strategies.
Complete Care at Hillside emphasizes collaboration between patients and staff throughout the recovery process, with attention to discharge planning and ensuring residents have the support and resources needed as they return to life after rehabilitation.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.3overall · 133 ratings combined
4.3★ on Google (133)
Daruis Barrett
Apr 2026
I came to visit my brother. The staff was helpful and very nice. They gave me the information that I needed and it's going to help me with the information that I'mma need to take care of my brother a little more better. Nothing but positive thoughts for the staff.
Troy
Mar 2026
A great staff that cares for their residents. I call them my Mother’s super staff. Zita, Iyeshia, Gigi, Darlene, and Antoinette. There is more but I couldn’t remember there name. This is the 2nd floor staff
Key On Those Keys
Mar 2026
I came to visit someone and I saw various cockroaches and mice running around the building. I saw various staff sitting around on cell phones eating breakfast while the resident's were waiting for their food that was already on the unit and was getting cold. The nurses are okay. The CNA's need better training. The build also smells when you come in.
Kimberly Lewison
Feb 2026
The center is clean. The staff is very nice. Only small complaints would be lack of condiments (salt, pepper, cream and real sugar for coffee or tea, and single use ketchup). The one guy who cleans does a through job. Other cleaners will clean but not too to bottom like him. The nurses are probably over worked but will not listen to patients if they are given the wrong meds at the wrong time. They assume and simply won't read the directions on the chart. This problem was fixed after the patient complaint to upper management from the visiting nurse, (a hired nurse who will follow them when they leave the center).
Byron Lewis
Feb 2026
The place was clean, staff friendly and attentive. My brother appeared well cared for. He was extremely happy to have gotten a shower and I'll bring my clippers next time to trim his hair and beard.
5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Ensure the activities program is directed by a qualified professional.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 9, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 25, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2022
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2022
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Feb 25, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care at Hillside offers Skilled Nursing / Long Term Care.
Complete Care at Hillside is located at 810 South Broom Street in Wilmington, Delaware.
Complete Care at Hillside is a skilled nursing and long-term care facility in Wilmington, DE, focused on post-acute rehabilitation and discharge planning. Google reviewers generally praise the cleanliness and friendliness of staff, especially on the second floor, though several raise concerns about medication oversight, CNA training, and one report of pest issues.
Complete Care at Hillside had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Complete Care at Hillside and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete Care at Hillside? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Wilmington.
Wilmington, Delaware0 mi
3.5(50)
Skilled Nursing / Long Term Care
Wilmington, Delaware0.6 mi
3.9(24)
Assisted LivingIndependent LivingMemory Care+1 more
Wilmington, Delaware1.3 mi
3.7(37)
Assisted LivingIndependent Living
Wilmington, Delaware1.4 mi
4.5(24)
Skilled Nursing / Long Term Care
Wilmington, Delaware1.4 mi
3.8(55)
Skilled Nursing / Long Term Care
Wilmington, Delaware1.6 mi
3.2(12)
Assisted Living
Home care agencies serving Wilmington bring help to the house: daily living, companionship, and respite for family caregivers.
