Sherry M
Aug 2026
Kudos to our CNA Susan. She loves her job and her patients. So far, The entire staff has been extremely helpful. Murray Family
1 / 6CMS Care Compare
Families haven't left detailed written reviews for this community yet, but it holds a strong 4.6 rating from 202 Google reviewers. The available description focuses on post-acute rehabilitation, personalized nursing and therapy care, and helping residents transition confidently back home.
AI-generated from reviews and community data.
Complete Care at Hamilton Plaza is a senior living community in Passaic, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.6 out of 5 across 202 reviews.
Complete Care at Hamilton Plaza is a post-acute, skilled nursing, and long-term care facility located in Passaic, New Jersey. The community provides comprehensive rehabilitation and recovery services designed to support patients through their healthcare journey with personalized, tailored care.
The facility offers structured recovery programs focused on helping patients achieve their rehabilitation goals and successfully transition home. Staff work collaboratively with patients to implement strategies that reduce preventable hospital readmissions and support confidence and preparation for life after rehab.
Complete Care at Hamilton Plaza emphasizes creating an enriching and engaging environment where residents receive personalized attention across nursing, physical therapy, and daily care. The facility provides meals prepared according to individual dietary requirements and maintains a focus on normalizing activities and life for those in residence.
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Help Me Choose4.6overall · 202 ratings combined
4.6★ on Google (202)
Sherry M
Aug 2026
Kudos to our CNA Susan. She loves her job and her patients. So far, The entire staff has been extremely helpful. Murray Family
James Johnson Junior
Jul 2026
In less than 24 hours in Hamilton Plaza facility my dad was trained by an occupational therapist on how to eat from a spoon. My dad just grabbed the spoon from my hand, scooped up mouthful of vegetables, and shoveled it into his mouth, and chewed away like it was his normal behavior!!! This is the first miracle of his Therapeutic journey! I look forward to his next miracle that will formulate from his great environment and skilled nurses at Hamilton Plaza!!!. I see the current staff have replicated the patient’s behavior like when my mother’s behavior improved back in 2018 when she was assigned to Hamilton Plaza facility.
Fernando Irizarry
May 2026
I strongly encourage families with loved ones residing at Complete Care at Hamilton Plaza to ask questions, stay involved, and personally check on the conditions and treatment of residents. Serious concerns I have personally witnessed involving neglect, verbal mistreatment, lack of proper patient care, missing belongings, and conduct that raises major concerns regarding resident dignity, safety, and medical treatment. No elderly or vulnerable patient deserves to feel neglected, humiliated, unsafe, or unheard. This matter deserves outside investigation, transparency, and accountability — not silence. Families have every right to know how their loved ones are being treated, I am one whom concerned of my wife stay and condition. Please remain aware, document concerns, and advocate for the protection and dignity of our elderly community members. Please Note: Make no mistakes that some staffs do a fantastic job for their patients, some staffs need a reminder of their duty to care for their patients and not mistreat them or abuse there role and responsibility to due care as Trustees.
Darryl Fennell
Apr 2026
The staff were friendly, polite and helpful. The facilities is a little rundown, had an unpleasant smell and looks like it needs some upgrades. Hopefully this review is helpful for your future renovation projects and maintenance of the facility.
Sandra Merino
Jul 2025
I want to extend my deepest thanks to the entire team—from nursing and housekeeping to the kitchen staff—for all the hard work, dedication, and consistently positive attitude. Every person we’ve encountered has played a role in creating a comforting and supportive environment. This picture shows how good it feels to know that your loved one is in a place filled with compassion, understanding, and patience—not just for the resident, but for the family as well. It brings so much peace of mind to everyone, not just the patient
6 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 10, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care at Hamilton Plaza offers Skilled Nursing / Long Term Care.
Complete Care at Hamilton Plaza is located at 56 Hamilton Avenue in Passaic, New Jersey.
Families haven't left detailed written reviews for this community yet, but it holds a strong 4.6 rating from 202 Google reviewers. The available description focuses on post-acute rehabilitation, personalized nursing and therapy care, and helping residents transition confidently back home.
Complete Care at Hamilton Plaza had 6 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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