MyLivingChoice

Complete Care at Hamilton Plaza

56 Hamilton Avenue

4.6(202 ratings)

Complete Care at Hamilton Plaza, photo 11 / 6

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

Families haven't left detailed written reviews for this community yet, but it holds a strong 4.6 rating from 202 Google reviewers. The available description focuses on post-acute rehabilitation, personalized nursing and therapy care, and helping residents transition confidently back home.

The Good

  • High 4.6 Google rating from 202 reviewers
  • Personalized rehab plans aimed at reducing readmissions
  • Meals prepared to individual dietary requirements
  • Focus on helping patients transition successfully home

The Bad

  • No published pricing information available
  • No detailed written reviews to reference

AI-generated from reviews and community data.

Complete Care at Hamilton Plaza is a senior living community in Passaic, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.6 out of 5 across 202 reviews.

About Complete Care at Hamilton Plaza

Complete Care at Hamilton Plaza is a post-acute, skilled nursing, and long-term care facility located in Passaic, New Jersey. The community provides comprehensive rehabilitation and recovery services designed to support patients through their healthcare journey with personalized, tailored care.

The facility offers structured recovery programs focused on helping patients achieve their rehabilitation goals and successfully transition home. Staff work collaboratively with patients to implement strategies that reduce preventable hospital readmissions and support confidence and preparation for life after rehab.

Complete Care at Hamilton Plaza emphasizes creating an enriching and engaging environment where residents receive personalized attention across nursing, physical therapy, and daily care. The facility provides meals prepared according to individual dietary requirements and maintains a focus on normalizing activities and life for those in residence.

Types of Care at Complete Care at Hamilton Plaza

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Complete Care at Hamilton Plaza

4.6overall · 202 ratings combined

4.6★ on Google (202)

Sherry M

Aug 2026

via Google

Kudos to our CNA Susan. She loves her job and her patients. So far, The entire staff has been extremely helpful. Murray Family

James Johnson Junior

Jul 2026

via Google

In less than 24 hours in Hamilton Plaza facility my dad was trained by an occupational therapist on how to eat from a spoon. My dad just grabbed the spoon from my hand, scooped up mouthful of vegetables, and shoveled it into his mouth, and chewed away like it was his normal behavior!!! This is the first miracle of his Therapeutic journey! I look forward to his next miracle that will formulate from his great environment and skilled nurses at Hamilton Plaza!!!. I see the current staff have replicated the patient’s behavior like when my mother’s behavior improved back in 2018 when she was assigned to Hamilton Plaza facility.

Fernando Irizarry

May 2026

via Google

I strongly encourage families with loved ones residing at Complete Care at Hamilton Plaza to ask questions, stay involved, and personally check on the conditions and treatment of residents. Serious concerns I have personally witnessed involving neglect, verbal mistreatment, lack of proper patient care, missing belongings, and conduct that raises major concerns regarding resident dignity, safety, and medical treatment. No elderly or vulnerable patient deserves to feel neglected, humiliated, unsafe, or unheard. This matter deserves outside investigation, transparency, and accountability — not silence. Families have every right to know how their loved ones are being treated, I am one whom concerned of my wife stay and condition. Please remain aware, document concerns, and advocate for the protection and dignity of our elderly community members. Please Note: Make no mistakes that some staffs do a fantastic job for their patients, some staffs need a reminder of their duty to care for their patients and not mistreat them or abuse there role and responsibility to due care as Trustees.

Darryl Fennell

Apr 2026

via Google

The staff were friendly, polite and helpful. The facilities is a little rundown, had an unpleasant smell and looks like it needs some upgrades. Hopefully this review is helpful for your future renovation projects and maintenance of the facility.

Sandra Merino

Jul 2025

via Google

I want to extend my deepest thanks to the entire team—from nursing and housekeeping to the kitchen staff—for all the hard work, dedication, and consistently positive attitude. Every person we’ve encountered has played a role in creating a comforting and supportive environment. This picture shows how good it feels to know that your loved one is in a place filled with compassion, understanding, and patience—not just for the resident, but for the family as well. It brings so much peace of mind to everyone, not just the patient

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Government Inspection History

6 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 9, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025

Jan 28, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025

Oct 15, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

Jun 27, 2024Fire Safety StandardHealth Standard9 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

Jan 30, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024

May 26, 2023Fire Safety StandardHealth Standard16 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care at Hamilton Plaza offer?

Complete Care at Hamilton Plaza offers Skilled Nursing / Long Term Care.

Where is Complete Care at Hamilton Plaza located?

Complete Care at Hamilton Plaza is located at 56 Hamilton Avenue in Passaic, New Jersey.

What do families say about Complete Care at Hamilton Plaza?

Families haven't left detailed written reviews for this community yet, but it holds a strong 4.6 rating from 202 Google reviewers. The available description focuses on post-acute rehabilitation, personalized nursing and therapy care, and helping residents transition confidently back home.

How did Complete Care at Hamilton Plaza do on recent health and safety inspections?

Complete Care at Hamilton Plaza had 6 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care at Hamilton Plaza?

Submit the Request Information form on this page to connect with Complete Care at Hamilton Plaza and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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