Marco Smith
Jul 2026
As a business owner, I truly value good customer service. My uncle has been at this facility for a few weeks after transferring from another rehab that unfortunately wasn’t a great experience. I understand there’s no such thing as a perfect facility, and from my own experience running a business, I know you can’t please everyone. My mom had a concern and was considering transferring my uncle to another rehab. She spoke with the social worker about her concerns, and within minutes, someone from the management team called her personally to listen and address everything. They were professional, responsive, and genuinely cared about making things right. We decided to keep my uncle here, and since then, we haven’t had any further concerns. That level of communication and accountability speaks volumes. Kudos to the management team for the way they handled the situation. They definitely earned my 5-star review.









