MyLivingChoice

Complete Care At Chestnut Hill

360 Chestnut Street

4.6(188 ratings)

Complete Care At Chestnut Hill, photo 11 / 6

Quick Facts

Total units
111
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
111
Readmission focus
Programs aimed at reducing preventable hospital readmissions
Rehab goal
Helps patients transition successfully back home

What Families Think

Complete Care at Chestnut Hill is a skilled nursing and post-acute rehabilitation facility in Passaic, New Jersey, holding a 4.6 Google rating from 184 reviews. The facility emphasizes helping patients recover and return home while working to prevent unnecessary hospital readmissions.

The Good

  • Rehabilitation programs aimed at helping patients return home
  • Focus on reducing preventable hospital readmissions
  • Nursing staff described as compassionate and respectful
  • Facility emphasizes a clean, friendly environment

AI-generated from reviews and community data.

Complete Care At Chestnut Hill is a senior living community in Passaic, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 188 reviews.

About Complete Care At Chestnut Hill

Complete Care at Chestnut Hill is a post-acute, skilled nursing, and long-term care facility in Passaic, New Jersey. The community tailors its services and support to create a comfortable, enriching, and engaging environment for residents.

The facility offers rehabilitation programs designed to support patients through their recovery journey. Staff work collaboratively with patients to help them reach rehabilitation goals and successfully transition home. The community implements strategies to reduce preventable hospital readmissions following post-acute stays.

Nurses and nursing assistants provide care to residents, treating them with compassion and respect. The facility emphasizes maintaining a clean environment and friendly staff interactions as core aspects of the resident experience.

Types of Care at Complete Care At Chestnut Hill

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Complete Care At Chestnut Hill

4.6overall · 188 ratings combined

4.6★ on Google (188)

sacheen jimenez

Jul 2026

via Google

I wanted to thank the entire staff from administration to the nurses and the cleaning staff as well for the amazing job that all of you do in caring for our loved ones. My grandmother is currently at this facility and I couldn’t be happier, stepping in and seeing how clean, comforting and warm the environment was at your facility. If my grandmother ever had to stay long-term, you would be the first place I would think of because your staff is amazing. I couldn’t thank your staff enough for everything that they have done for my grandmother Miguelina. I wanted to give a special thanks to Tova Gilbert for all her amazing efforts in facilitating everything that needed to be done and making all the resources available to me that I needed. I have never seen a more caring and attentive social worker in my life. Your facility truly has a gem with Tova. She has truly made this process a pleasant and easy one. I’d also like to think the facility lays on Olga we have Director Ernie unit manager, Carrie for everything that you have done to make this process easier for me as well as a physical therapy group which is amazing especially with their communication about my grandmother‘s care. This facility is clean and very well organized and has an amazing staff on board.

Scarlette Paulino

May 2026

via Google

Not professional at all. I called 8 times to let them know a patient was ready to be picked up from out facility, they transferred me more than 10 times and no body was picking up the phone once transferred. Giving attitude on the phone and not even providing solutions for their patients.

Pamela Ellen

Mar 2026

via Google

When I first arrived to the facility I was uncertain whether I made the right decision. By the second day I was completely satisfied with the service being provided. It needs remolding in my opinion but never judge a book by its cover.

Cynthia Ibrahim

Feb 2026

via Google

This is my third time for my parents to have services at Chestnut Hill. I am very very satisfied every time. The staff all cares and are amazing. The place is very clean and also has nice activities for patients. ⭐️⭐️⭐️⭐️⭐️❤️

Melissa Masucci

Feb 2026

via Google

Went to visit my aunt today. I loved seeing most people out of their rooms. My first nursing that smelled so clean. I was just visitor so I can’t speak pricing

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Government Inspection History

4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 5, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity K of L: immediate jeopardy, patternCorrected Dec 6, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity K of L: immediate jeopardy, patternCorrected Dec 6, 2024

  • Install properly constructed windows in hallway walls or doors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2025

  • Have properly sized and located compartments to protect residents from smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2025

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

Oct 24, 2023Infection ControlNo citations
Aug 18, 2022Fire Safety StandardHealth Standard17 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Sep 30, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2022

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2022

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2022

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

Feb 11, 2020Fire Safety StandardHealth Standard3 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care At Chestnut Hill offer?

Complete Care At Chestnut Hill offers Skilled Nursing / Long Term Care.

Where is Complete Care At Chestnut Hill located?

Complete Care At Chestnut Hill is located at 360 Chestnut Street in Passaic, New Jersey.

What do families say about Complete Care At Chestnut Hill?

Complete Care at Chestnut Hill is a skilled nursing and post-acute rehabilitation facility in Passaic, New Jersey, holding a 4.6 Google rating from 184 reviews. The facility emphasizes helping patients recover and return home while working to prevent unnecessary hospital readmissions.

How did Complete Care At Chestnut Hill do on recent health and safety inspections?

Complete Care At Chestnut Hill had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care At Chestnut Hill?

Submit the Request Information form on this page to connect with Complete Care At Chestnut Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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