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Comfort Keepers

697 Broad St

4.4(58 ratings)· Shrewsbury average: 4.5

Part of Comfort Keepers · 157 communities · 4.7★ average

Comfort Keepers, photo 11 / 6

Quick Facts

Ownership
Locally-owned agency operating since 2013
Service area
Serves Monmouth and Northern Ocean Counties
Care planning
Director of Nursing oversees every care plan

What Families Think

Families overwhelmingly praise Comfort Keepers of Shrewsbury for compassionate, reliable caregivers and a responsive office staff that works hard to match clients with the right aide, often over multi-year relationships including end-of-life care. A smaller number of reviewers describe communication breakdowns, scheduling inflexibility, or in one serious case, property damage and theft by a live-in caregiver.

The Good

  • Caregivers described as compassionate and reliable
  • Responsive office staff and care coordinators
  • Careful matching of caregivers to client personalities
  • Available to arrange care on short notice
  • Long-term relationships, some lasting years
  • 24/7 live-in care for complex needs

The Bad

  • Several reviewers cite communication breakdowns or miscommunication with the agency
  • One report of no weekend coverage or scheduling flexibility
  • One report of unclear billing for a canceled cleaning request
  • One serious report of caregiver theft and property damage

AI-generated from reviews and community data.

Comfort Keepers is a home care agency serving Shrewsbury, New Jersey offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.4 out of 5 across 58 reviews.

About Comfort Keepers

Comfort Keepers in Shrewsbury, New Jersey provides in-home senior care services including companion care, personal care assistance, live-in care, respite care, post-hospital care, and specialized memory care for seniors with Alzheimer's or dementia. The agency serves Monmouth and Northern Ocean Counties, including Jackson, Lakewood, Middletown, Shrewsbury, Red Bank, Holmdel, and Freehold.

The care approach centers on clinical oversight led by a Director of Nursing who conducts comprehensive assessments covering physical health, cognitive function, mobility, medication needs, and home safety evaluation. Care plans are personalized based not only on medical needs but also on what brings each client joy, their hobbies, routines, and meaningful connections. A Client Care Coordinator serves as a dedicated point of contact for each family, handling scheduling and care adjustments throughout the service relationship.

Caregivers practice Interactive Caregiving, engaging clients in activities that promote physical and mental well-being such as gentle exercise, puzzles, and reminiscing. For clients with memory loss, caregivers receive specialized training through Positive Pathways, a program designed to support seniors living with Alzheimer's or dementia by teaching techniques to reduce confusion, redirect difficult behaviors, and maintain dignity through structured communication and familiar environmental cues.

The agency offers around-the-clock live-in care for seniors who require continuous monitoring and support, including those who may wander or sleepwalk. Services also include assistance with bathing, grooming, toileting, mobility, meal preparation, and medication reminders, all tailored to preserve client independence and dignity.

Comfort Keepers has operated in Monmouth and Northern Ocean Counties since 2013 under locally-owned ownership, with a team of experienced caregivers and clinical staff. The organization emphasizes building lasting relationships with clients and families, with the Director of Nursing personally developing and overseeing care plans to ensure clinical soundness and personal attention.

Types of Care at Comfort Keepers

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Comfort Keepers

4.4overall · 58 ratings combined

4.4★ on Google (58)

marie-john eisele

Sep 2026

via Google

The Administrative Staff for Comfort Keepers are great. They take the time to gain your trust and offer the care you need.<br>Our experience was short term so to have consistent aids was difficult to schedule. The aid do well with care, but some lack professionalism and curiosities to the family and their home. Caregivers should be reviewed in the field, making sure the family and the aids personalities and standards are the same.<br>Rating is based on a combination of care and professionalism of the aids. The rate is slightly higher than the original review due to the administrative staff, aids need to vetted better to fit the needs of the family.

Peter D'Angelo

Aug 2026

via Google

When I moved down to Freehold from Wayne in October my wife had already been diagnosed with Alzheimer’s Dementia from back in 2021. Unfortunately, her condition became too much for me to deal with alone. My daughters helped me search for a caregiver company to fill in some time to allow some alone time for me. After searching we decided on Comfort Keepers. Right from the start I knew had chosen correctly. The caregivers who were sent were wonderful and my wife loved them. Along the journey we added more time, eventually she was just staying in bed all day, complaining of constant headaches. After consults with medical professionals we decided to go with the memory care solution.<br>I would highly recommend your company. Thank you for all that your staff did to help my wife through this painful sickness. Paula was so helpful in my scheduling, even when scheduling changing became necessary.<br><br>Peter D’Angelo

Joann Levey

Aug 2026

via Google

Comfort Keepers staff are professional and very service-oriented. Rebecca, one of their employees, was a great help to me as I recovered from an illness. Paula, their Office Manager, got back to me quickly whenever I had questions or concerns. Great business! I recommend it highly.

Renee Maxwell

Jan 2026

via Google

Comfort Keepers Adiza Timbo has been an aide for me for several mon. She is kind, efficient, and is now truly a friend.. There is nothing that I ask that she refuses to do. I have recommend Comfort Keepers to many people bases on my wonderful experience with Adiza

Murray Wachtenheim

Nov 2025

via Google

Although I was unable to use the services of Comfort Keepers because of my father's unique home care situation, the owner, Mr. Winn personally reached out to me and was extremely accomodative and welcoming. He was understanding, flexible and sensitive to our needs. His openness and willingness to help was so impressive I will be calling them first if my father's home care needs change in the future. Thank you, Mr. Winn.

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Frequently Asked Questions

What types of care does Comfort Keepers offer?

Comfort Keepers offers At-Home Care.

Where is Comfort Keepers located?

Comfort Keepers is located at 697 Broad St in Shrewsbury, New Jersey.

What do families say about Comfort Keepers?

Families overwhelmingly praise Comfort Keepers of Shrewsbury for compassionate, reliable caregivers and a responsive office staff that works hard to match clients with the right aide, often over multi-year relationships including end-of-life care. A smaller number of reviewers describe communication breakdowns, scheduling inflexibility, or in one serious case, property damage and theft by a live-in caregiver.

How can families visit Comfort Keepers?

Submit the Request Information form on this page to connect with Comfort Keepers and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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