Joe White
Aug 2026
This company provides “World Class Service.”<br>Their staff is very Professional, polite, passionate, trustworthy & reliable. I highly recommend them to anyone requiring assistance.
Comfort Keepers Home Care
3575 Macon Rd Ste 234.6(21 ratings)· Columbus average: 4.7
Part of Comfort Keepers · 157 communities · 4.7★ average
1 / 6Quick Facts
- Payment model
- Private-pay only, insurance not accepted
- Caregiver continuity
- Reports of near-zero caregiver turnover over years
- Transportation help
- Caregivers provide rides to appointments and errands
- Scheduling flexibility
- Adjusts for hospitalizations and last-minute changes
What Families Think
Families describe Comfort Keepers Home Care in Columbus as a dependable, personal in-home care service, especially valued by adult children living out of state who need reassurance that aging parents are well cared for. Reviewers repeatedly highlight low caregiver turnover, careful caregiver-client matching, and responsive management (Al, Brooke, and Dillon are named frequently). One reviewer had a negative first-contact experience over the phone regarding insurance, but nearly all other reviews are strongly positive.
The Good
- Consistently low caregiver turnover praised by long-term clients
- Careful, personality-based caregiver matching process
- Responsive, professional office staff (Al, Brooke, Dillon)
- Flexible with last-minute changes and hospital transitions
- Helps with transportation to appointments and errands
- Experience managing complex conditions like congestive heart failure
The Bad
- One report of a rude, dismissive phone interaction when asking about insurance
- No published pricing information available
- Private-pay only, which may limit options for those relying on insurance
AI-generated from reviews and community data.
Comfort Keepers Home Care is a home care agency serving Columbus, Alabama offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.6 out of 5 across 21 reviews.
About Comfort Keepers Home Care
Comfort Keepers Home Care in Columbus, Alabama provides in-home health care and hospice services. The service is private-pay and serves clients ranging from those needing assistance with daily activities to those managing serious conditions like congestive heart failure.
Families consistently praise the caregiving quality and the careful matching process. One family wrote, "the dedicated team has helped me and my mother to feel comfortable and calm." Multiple adult children living out of state report that knowing their parents are in Comfort Keepers' hands removes stress and worry. Caregivers are described as kind, respectful, and attentive to individual needs, and notably, families report minimal staff turnover, which creates continuity in daily care. Management staff, including Al and Brooke, are noted for responsiveness and professionalism.
The service handles flexibility well, adjusting to last-minute changes alongside regular routines and helping with transportation to appointments. Families emphasize the personal, genuine approach: the team takes time to understand what matters to each client before recommending a care plan.
Comfort Keepers holds a 4.6/5 Google rating across 20 reviews, with the vast majority five-star assessments reflecting strong family confidence in the care provided.
Types of Care at Comfort Keepers Home Care
At-Home Care
Amenities
Community Amenities
- Transportation Services
Activities
- Grocery Shopping and Errands
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Help Me ChooseReviews of Comfort Keepers Home Care
4.6overall · 21 ratings combined
4.6★ on Google (21)
Lynn Pease
Apr 2026
Comfort Keepers is always ready to help. I have been using them for my mother for more than 5 years. Their willingness to make sure she is always taken care of is beyond normal service. They will work with last minute changes as well as a regular routine. It is a great “comfort” to me since I live out of town. I know they will always be there.
Judy Myers
Apr 2026
Comfort Keepers has been caring for us several year several days a week. No mater what comes up unexpectedly, it is comforting knowing they are just a phone call away to serve those needs. They have proven they walk the talk and truly are Comfort Keepers. Thank you for the love, concern and care shown to us and for helping us remain in our home. Del and Judy.
Nchristine Bushman
Aug 2025
Al and the team at Comfort Keepers have been truly invaluable. Living across the country while my mother has been living alone and dealing with health problems has been extremely stressful, but the dedicated team has helped me and my mother to feel comfortable and calm. The various care givers that were matched with my mother have treated her with dignity and compassion and have helped provide her and I with a true feeling of security and peace of mind. The company has worked with me and has been flexible with scheduling when my mom was hospitalized or needed additional care. I would highly recommend their service and I am so grateful to each of them for their professionalism, dedication, service and kindness.
Empress Ellis
Aug 2025
I called to inquire about Home Care service and a guy by the name of Al answered and was extremely rude and unprofessional. The moment I asked if Insurance was accepted Al’s demeanor changed and the once helpful person turned rude and said “We are Private Pay only, Bye Bye” and hung up on me. I called back and another guy answered and told me that the called dropped. The called did not drop because Al said “bye bye”. So glad these men showed me the type of people who run this business.
Frequently Asked Questions
What types of care does Comfort Keepers Home Care offer?
Comfort Keepers Home Care offers At-Home Care.
Where is Comfort Keepers Home Care located?
Comfort Keepers Home Care is located at 3575 Macon Rd Ste 23 in Columbus, Alabama.
What do families say about Comfort Keepers Home Care?
Families describe Comfort Keepers Home Care in Columbus as a dependable, personal in-home care service, especially valued by adult children living out of state who need reassurance that aging parents are well cared for. Reviewers repeatedly highlight low caregiver turnover, careful caregiver-client matching, and responsive management (Al, Brooke, and Dillon are named frequently). One reviewer had a negative first-contact experience over the phone regarding insurance, but nearly all other reviews are strongly positive.
How can families visit Comfort Keepers Home Care?
Submit the Request Information form on this page to connect with Comfort Keepers Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Comfort Keepers Home Care? Claim this listing to update photos, pricing, and details. It's free.
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